Related Manuals for DETEWE DSL Speedweb OpenAttendant 205
Summary of Contents for DETEWE DSL Speedweb OpenAttendant 205
- Page 1 OpenAttendant The Voice Portal Planning System in the OpenCom 100 Communications System User Guide...
- Page 2 Welcome to DeTeWe Thank you for choosing a DeTeWe product that stands for the best in quality matched with high design standards. OpenAttendant 205 The following operating instruc- tions will assist you in using your OpenAttendant 205 and answer the main questions you may have.
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Page 3: Table Of Contents
Contents OpenAttendant Program Overview Scope of Delivery Installing a Memory Card Safety Notes ....5 To install a memory card … ..5 Licensing: Releasing the Software Creating a Voice Portal... -
Page 5: Openattendant
OpenAttendant Program Overview Using the OpenAttendant 205 nected directly to top management, (hereafter: OpenAttendant), you can for example. create information systems (voice portals or voicemail systems) in Announcements or music can be im- which calls are partially or totally ported into the system using a) a processed automatically. -
Page 6: Scope Of Delivery
A licence is required for OpenAttend- demo licence is valid for 60 days. If ant in order to release the program you wish to purchase a full licence, for use. contact your local dealer or the De- TeWe sales department (see also Li- Note: You will receive a demo li- censing: Releasing the Software start- cence for OpenAttendant if you get a... -
Page 7: Installing A Memory Card
DANGER! High voltage in- side the device. Note: If you use a memory card other than the one supplied by De- TeWe, DeTeWe will not accept any re- sponsibility for the correct function- ing of the OpenAttendant. To install a memory OpenCom 110 and OpenCom 120: card …... - Page 8 OpenCom 105: Inserting a compact flash card Using a suitable tool (a screwdriver for (OpenCom 130) example), release clips (A) to (D) from the retaining bars and lift the cover 5. In the case of an OpenCom 105/ upwards. 110/120: Replace the module cover: CAUTION! The clips are me- chanically stressed, so release...
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Page 9: Licensing: Releasing The Software
OpenCom 100 in the Configurator’s System Info: Versions menu; – Internet access to generate the release key on the DeTeWe licensing server using these de- tails. 2. You can find notes on how to proceed when generating the release key in the licence confir- mation. -
Page 10: Creating A Voice Portal
Creating a Voice Portal You create a voice portal on the when configuring it for the first OpenCom 100 Web console in the time: Configurator’s OpenAttendant menu. 1. In the Audio menu, load the au- dio files you will need or record This requires you to have previously these (see also Recording and Ed- activated the OpenAttendant pro-... -
Page 11: Recording And Editing Audio Files
Recording and Editing Audio Files There are two different ways to Using the KDA Manager pro- ■ record or edit audio files you want to gram. You use this program to use in a voice portal: generate audio files in a suitable file format which you can then In the Configurator of the load in the OpenCom 100 (see... -
Page 12: Backing Up Voice Portals
Help callers to get their bearings back a menu (actions: “Jump to quickly. menu” and “Menu back”). Allow the caller to listen to the an- nouncement again (action: “Repeat Include confirmation messages at menu”) before moving on to the the points of your voice portal where next menu. -
Page 13: Kda Manager
KDA Manager Program Overview The KDA Manager is a program used mats supported by the to generate and convert audio files. OpenCom 100 (refer to the fol- You can load these audio files indi- lowing table, File formats). vidually or load several in an archive in the OpenCom 100 communica- If a microphone is connected to ■... -
Page 14: Installing And Starting The Program
Installing and Starting the Program Starting the The KDA Manager program package KDA Manager is located on the OpenCom 100 product CD-ROM as a zip file called kda_installer.zip. 1. In the selected installation direc- tory, call up the kda_manager.exe file. Installation procedure 2. -
Page 15: Appendix
Declaration of Conformity OpenAttendant conforms with the requirements of the EU directive 99/5/EC. The declarations of conformity can be viewed in the Internet at http://www.detewe.de. Appendix CE Symbol... -
Page 16: Openattendant: Technical Data
OpenAttendant: Technical Data Systems OpenCom 105, OpenCom 110, OpenCom 120: 5 OpenCom 130: 5 Menus OpenCom 105, OpenCom 110, OpenCom 120: 20 OpenCom 130: 50 Actions OpenCom 105, OpenCom 110, OpenCom 120: 200 OpenCom 130: 500 Audio files OpenCom 105, OpenCom 110, OpenCom 120: 300 OpenCom 130: 300 Recording time... -
Page 17: Menu Template
Menu Template You can use the following template to plan and document the individual menus of your voice portal. Menu (name) Action Reaction Keys 0 - 9, Play audio file * and #; max. (Which one?) error, timeout 4 digits (Which one?) Play audio file Clear down (terminate con-... - Page 18 Notes Menu Template Appendix...
- Page 20 In the UK: DeTeWe Ltd 1 Frogmore Road, Hemel Hempstead, Herts, HP3 9TG WWW: http://www.detewe.co.uk/ Other countries: DeTeWe AG & Co. Zeughofstrasse 1, D-10997 Berlin, Subject to changes Germany As of 07.2003 WWW: http://www.detewe.de/...
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