Meter Troubleshooting; <Ok> Is Not Displayed; An Error Message Is Displayed; Power [Wh] Import Value Is Not Advancing - SolarEdge StorEdge SE5000-xxS0 series Installation Manual

Meter Troubleshooting

Bit
Location
4th G Server Ping Failed
5th
6th Server x Ping Failed
7th
8th Tcp Connect. Failed
Meter Troubleshooting
When a meter is connected, there will be a status screen for e ach meter function. T he following is an
example of the export meter function status:
P r o d u c t i o n
S t a t u s :
P o w e r [ W ] :
E n e r g y [ W h ] :
<OK> is not displayed
If <OK> is not displayed in the Status line of the status screens, the meter is not communicating with the
inverter communication board. Check the following:
There are no loose connections at the inverter communication board and at the meter.
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The wiring between the 4-pin terminal block on the meter and the RS485 terminal block on the
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StorEdge Connection Unit is correct ( refer to Figure 21).

An error message is displayed

If Error 185 Meter Comm. Error is displayed in the meter status screen, verify proper connection of:
The RS485 cables and connectors
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The AC connection of the meter
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Power [Wh] Import value is not advancing

If the inverter is not producing power, and there is power consumption by the loads, check the
following:
The meter status LEDs are lit. If the LEDs are all OFF, the meter is not connected to a power source.
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Check the meter AC connection (10-pin terminal block)
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Check that the meter breaker is ON
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There are no loose connections at the 10-pin AC wiring of the meter.
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The CT black and white cables are correctly connected to the 6-pin connector on the meter:
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SolarEdge StorEdge -Single Battery/High Capacity Installation MAN-01-00283-1.1
Error Message
M e t e r
< O K / E r r o r >
x x x x x . x
x x x x x . x
Cause and Troubleshooting
Ping to google.com failed. Connect a laptop
and check for internet connection. If internet
access is unavailable, contact your IT admin or
your internet provider.
For Wi-Fi networks, ensure that username and
password are as defined in the internet
provider AP/router.
Ping or connection to SolarEdge server failed..
Check the SolarEdge server address, under LAN
Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether
a firewall or another device is blocking
transmission.