Meter Troubleshooting; <Ok> Is Not Displayed - SolarEdge StorEdge Installation Manual

Meter Troubleshooting

Bit
Location
1st LAN Disconnected
DHCP Failed, or Invalid DHCP
2nd
Config
3rd Gateway Ping Failed
4th G Server Ping Failed
5th
6th Server x Ping Failed
7th
8th Tcp Connect. Failed
Meter Troubleshooting
For troubleshooting a built-in meter, refer to http://www.solaredge.com/files/pdfs/built-in_rgm_
troubleshooting.pdf.
When a meter is connected, there will be a status screen for e ach meter function. T he following is an
example of the export meter function status:
E x p o r t
S t a t u s :
< E r r o r
T o t a l [ W h ] : X X X X X X X
<OK> is not displayed
If <OK> is not displayed in the Status line of the status screens, the meter is not communicating with the
inverter communication board. Check the following:
There are no loose connections at the inverter communication board and at the meter.
l
The wiring between the 4-pin terminal block on the meter and the RS485 terminal block on the
l
StorEdge Connection Unit is correct ( refer to Figure 19).
80
Error Message
M e t e r
< O K >
M e s s a g e >
SolarEdge-StorEdge Installation Guide MAN-01-00262-1.0
Cause and Troubleshooting
Physical connection fault. Check the cable
pin-out assignment and cable connection.
Refer to .
IP settings issue. Check the router and
inverterconfiguration. Consult your network
IT.
Ping to router failed. Check the physical
connection to the switch/router. Check that
the link LED at the router /switch is lit
(indicating phy-link). If OK - contact your
network IT, otherwise replace the cable or
change it from cross to straight connection.
Ping to google.com failed. Connect a
laptop and check for internet connection. If
internet access is unavailable, contact your
IT admin or your internet provider.
Ping or connection to SolarEdge server failed..
Check the SolarEdge server address, under
LAN Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator
whether a firewall or another device is
blocking transmission.