Appendix A: Troubleshooting Meter Connection; Troubleshooting The Meter Using Setapp - SolarEdge Inline Energy Meter Installation Manual

36 Appendix A: Troubleshooting Meter Connection
Appendix A: Troubleshooting Meter
Connection
This section describes how to troubleshoot meter-related installation and performance
errors.
For troubleshooting dual-meter connections, refer to Installing Multiple Meters on
page 39.

Troubleshooting the Meter using SetApp

Power Failure
If the inline meter does not power on, check the following:
Make sure that the main circuit breaker is switched to ON.
If the inline meter is functioning as a three phase meter in a single phase grid:
Make sure that the phase AC line is connected to the L3 connector on the meter.
Make sure that the neutral AC line is connected to the N connector on the meter.
Communications Failure
The following are indications of a connectivity failure between the inverter and the
meter:
If NC (not connected) appears for a meter in the RS485-1 or RS485-2 sub sections of
the Communication page.
LAN
Connected
Cellular
N/A
If the following error message appears in the bottom left-hand corner of the
Inverters section of the Status page: "Error 3x6E: Meter Comm. Error"
If the status in the Meters section of the Status page is "Comm. Error"
Communication
RS485-1 RS485-2
Modbus SE Follower
2 of 2
Wi-Fi
NC
Inline Energy Meter with SolarEdge Energy Net Communications
None
ZigBee
NC