Meter Troubleshooting; <Ok> Is Not Displayed; An Error Message Is Displayed; Power [Wh] Import Value Is Not Advancing - SolarEdge StorEdge Installation Manual

Bit
Location
5th
6th Server x Ping Failed
7th
8th Tcp Connect. Failed

Meter Troubleshooting

When a meter is connected, there will be a status screen for e ach meter function. T he following is an
example of the export meter function status:
P r o d u c t i o n
S t a t u s :
P o w e r [ W ] :
E n e r g y [ W h ] :
<OK> is not displayed
If <OK> is not displayed in the Status line of the status screens, the meter is not communicating with the
inverter communication board. Check the following:
There are no loose connections at the inverter communication board and at the meter.

The wiring between the 4-pin terminal block on the meter and the RS485 terminal block on the

StorEdge Connection Unit is correct ( refer to Figure 21).

An error message is displayed

If error code 3x6E (or Error 185) - Meter Comm. Error is displayed in the meter status screen, verify
proper connection of:
The RS485 cables and connectors

The AC connection of the meter


Power [Wh] Import value is not advancing

If the inverter is not producing power, and there is power consumption by the loads, check the
following:
The meter status LEDs are lit. If the LEDs are all OFF, the meter is not connected to a power source.

Check the meter AC connection (10-pin terminal block)
o
Check that the meter breaker is ON
o
There are no loose connections at the 10-pin AC wiring of the meter.

The CT black and white cables are correctly connected to the 6-pin connector on the meter:

StorEdge Inverter Installation Guide MAN-01-00390-1.1
Error Message
M e t e r
< O K / E r r o r >
x x x x x . x
x x x x x . x
Appendix A: Troubleshooting
Cause and Troubleshooting
For Wi-Fi networks, ensure that username and
password are as defined in the internet
provider AP/router.For Wi-Fi networks, ensure
that username and password are as defined in
the internet provider AP/router.
Ping or connection to SolarEdge server failed.
Check the SolarEdge server address, under LAN
Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether
a firewall or another device is blocking
transmission.
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