222: Firmware Version Mismatch; 228: C1 Printhead Error; 229: C2 Heat Sensor Error; 230: C2 Heater Error - Entrust Datacard CR825 User Manual

222: Firmware version mismatch

The printer and attached component firmware versions are not compatible. The system cannot
process cards until the firmware has been updated.
Update both the printer and component to the latest firmware versions.

228: C1 printhead error

The printer has encountered a critical error. The card will be canceled.
1.
Press the printer P
2.
Request service. The system must remain powered off.

229: C2 heat sensor error

The C2 retransfer heat sensor has encountered a critical error. The card will be canceled.
1.
Press the printer P
2.
Request service. The system must remain powered off.

230: C2 heater error

The C2 retransfer heater has encountered a critical error. The card will be canceled.
1.
Press the printer P
2.
Request service. The system must remain powered off.

231: C2 heated roller motion error

The C2 retransfer heated roller has encountered a critical error. The card will be canceled.
1.
Press the printer P
2.
Request service. The system must remain powered off.

232: Retransfer debow error

The printer has encountered an error in the retransfer debow area. The card will be canceled.
1.
Press the U
2.
If the error occurs again, open the printer access door and look for a card in the debow area.
3.
Turn the K1 manual advance knob to move the card out of the printer.
4.
If the problem continues to occur, request service.
80
button to power off the system.
OWER
button to power off the system.
OWER
button to power off the system.
OWER
button to power off the system.
OWER
button to move the card into the reject tray and clear the error.
SER
Troubleshooting