Card Appearance; Tools For Troubleshooting; Something Did Not Print - Entrust Datacard CR825 User Manual

Card Appearance

Card appearance problems can be caused by many different factors. Click the link below that best
describes the card appearance issue on the printed card.

Something did not print


Print quality concerns


Tools for Troubleshooting

The tools for troubleshooting a problem include the supplies and equipment you use to print
cards:
Blank cards to print, used at several stages of troubleshooting

Ink ribbon and retransfer film

Indent ribbon and topping foil (for systems with an embosser)

Cleaning supplies, especially printer cleaning cards and a cleaning swab

Something did not print
Problem
Nothing printed on the
card.
CR825 and CE875 Instant Issuance System User's Guide
on page 58
Probable Cause
The ink ribbon or
retransfer film is loaded
incorrectly.
The page size was not set
to the proper size.
Solution
Remove the supply and install it correctly.
Use your card production application to
select the correct printer page size.
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