Embosser Troubleshooting; Indent Problems; Topping Foil Problems; Advanced Troubleshooting Tools - Entrust Datacard CR825 User Manual

Embosser Troubleshooting

If your system is a CE875 instant issuance system, also check for the following.

Indent Problems

Problem
The indent characters are
very light.

Topping Foil Problems

Problem
The topping foil is very
light.

Advanced Troubleshooting Tools

Printer Manager provides access to card design settings and additional troubleshooting tools.
Printer Manager also allows you to perform advanced troubleshooting with the guidance of your
service provider. Refer to the "Printer Manager" section in the printer's Installation and
Administrator's Guide for more information.
CR825 and CE875 Instant Issuance System User's Guide
Probable Cause
The indent ribbon is
loaded incorrectly or is
not being taken up on the
rollers.
Probable Cause
The topping foil is loaded
incorrectly.
The topper temperature
is not hot enough.
Solution
Load the indent ribbon correctly. Refer to
"Load the Indent Ribbon Cartridge"
page A-6 for more information. Contact your
system administrator if the problem
continues.
Solution
Load the topping foil correctly.
Refer to "Load the Topping Foil Cartridge"
page A-8 for more information.
Contact your system administrator to adjust
the temperature of the topper mechanism.
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