Locate A Problem With Basic Printer Functions - Entrust Datacard CR825 User Manual

Locate a Problem with Basic Printer Functions

If the system is not working as expected, follow these steps in the order listed to isolate the
source of the problem before you contact your service provider.
1.
Make sure that the power cord is plugged in and the printer is powered on.
2.
Does the printer power on and display Ready on the front panel within one minute?
If the printer powers on correctly, continue to step 3.

If the printer powers on, but Improper Shutdown displays on the LCD panel, press the

U button for approximately two seconds. Ready should display.
SER
If the printer powers on but does not display Ready, the printer is not working properly.

Request service for the printer.
If the printer does not power on, make sure that the printer power supply is working

properly. A light on the power supply indicates that it is functioning.
If the power supply is working properly, request service for the printer from your

system administrator.
If the power supply is not functioning, replace it and begin with step 1.

3.
Print a test card. Refer to
If the test card prints, the printer is working correctly. Continue to step 4.

If the test card does not print, the printer is not working correctly. Request service for the

printer.
4.
Connect the printer data cable, if necessary.
5.
Print a card using your card production software.
If the card prints, your software is working successfully with the printer. Troubleshoot the

card design, if necessary.
If the card does not print, check the following:

Is the correct printer selected in the Print Setup or Print dialog box of the

application?
If the printer produced a blank card, review the page size or other settings.

If the card causes an error, the card might have a type of data the printer does not
support.
CR825 and CE875 Instant Issuance System User's Guide
"Print a Test Card" on page 26 for more information.
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