Entrust Datacard CR825 Series User Reference Manual
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Entrust Datacard CR825 Series User Reference Manual

Instant issuance system
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CR825
Instant
™
Issuance System
April 2019
527751-001EN, Rev E

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Summary of Contents for Entrust Datacard CR825 Series

  • Page 1 CR825 Instant ™ Issuance System April 2019 527751-001EN, Rev E...

  • Page 2: Table Of Contents

    CR825 Instant Issuance System User Reference Guide The CR825 Instant Issuance System Contents The CR825 Instant Issuance System ............3 The CR825 Printer with Optional Multi-Hopper ........4 Load Cards in a Single-Hopper Printer ............ 5 Use the Exception Slot ................6 Load Cards in a Multi-Hopper Printer .............

  • Page 3: The Cr825 Printer With Optional Multi-Hopper

    CR825 Instant Issuance System User Reference Guide The CR825 Printer with Optional Multi-Hopper Load Cards in a Single-Hopper Printer A = Output Hopper F = Cartridge Release Buttons B = Hopper Lock Bars G = Exception Slide C = Input Hoppers 1–6 H = Card Weight D = Multi-Hopper Lock I = Cartridge Door E = Lock Bar Release Button (B1) J = Cartridge Door Release Button...

  • Page 4: Use The Exception Slot

    CR825 Instant Issuance System User Reference Guide Use the Exception Slot Load Cards in a Multi-Hopper Printer 1. Unlock the multi-hopper lock. 2. Slide the lock bar release button (B1) to the left. 3. Rotate a lock bar to the left. 527751-001EN_E 527751-001EN_E...

  • Page 5: Load Cards In A Multi-Hopper Printer

    CR825 Instant Issuance System User Reference Guide Use the Multi-Hopper Exception Slide Load Cards in a Multi-Hopper Printer (cont.) 4. Press the cartridge release button at the top of the Pull out the multi-hopper exception slide and insert the card. cartridge and open the cartridge door. 5. Lift the card weight to the top of the cartridge and pull it forward until it locks in position. 6. Load the cards into the cartridge. Close the cartridge door to release the card weight so that it rests on top of the cards.

  • Page 6: Replace The Color Ink Ribbon

    CR825 Instant Issuance System User Reference Guide Replace the Color Ink Ribbon Replace the Color Ink Ribbon (cont.) Click Click Replace the ink ribbon cartridge in the printer. 527751-001EN_E 527751-001EN_E...

  • Page 7: Replace The Cleaning Sleeve

    CR825 Instant Issuance System User Reference Guide Replace the Cleaning Sleeve Replace the Cleaning Sleeve (cont.) 527751-001EN_E 527751-001EN_E...

  • Page 8: Replace The Retransfer Film

    CR825 Instant Issuance System User Reference Guide Replace the Retransfer Film Replace the Retransfer Film (cont.) Click Click Replace the retransfer film cartridge in the printer. 527751-001EN_E 527751-001EN_E...

  • Page 9: Empty The Reject Tray

    CR825 Instant Issuance System User Reference Guide Clear a K1 Horizontal Transport Card Jam Empty the Reject Tray Single-Hopper Printer Unlock the printer and open the printer access door. Remove the retransfer film cartridge. Turn the K1 manual advance knob counterclockwise to move the jammed card into the output hopper. Remove the card through the output hopper. Replace the retransfer film cartridge and close and lock the printer.

  • Page 10: Clear A K2 Vertical Transport Card Jam

    CR825 Instant Issuance System User Reference Guide Clear a K2 Vertical Transport Card Jam Clear a K1 Horizontal Transport Card Jam (cont.) Multi-Hopper Printer 1. Unlock the printer and open the printer access door. 2. Press the K3 rear access door release to open the rear 1.

  • Page 11: Clear A Flipper Card Jam

    CR825 Instant Issuance System User Reference Guide Clear a Flipper Card Jam Repair a Broken Ink Ribbon Unlock the printer and open the printer access door. Press the K3 rear access door release to open the rear access door. Rotate the flipper module to access the card. Remove the card through the rear access door.
  • Page 12 CR825 Instant Issuance System User Reference Guide Repair Broken Retransfer Film Check the Power Connection Tape 527751-001EN_E 527751-001EN_E...

  • Page 13: Repair Broken Retransfer Film

    CR825 Instant Issuance System User Reference Guide Check the Data Connection Common LCD Messages Error Message Refer to: 112: Card hopper "Load Cards in a Single-Hopper Printer" on page 5 empty "Use the Exception Slot" on page 6 "Load Cards in a Multi-Hopper Printer" on page 7 "Use the Multi-Hopper Exception Slide" on page 9 166: C2 supply out or missing 167: C2 supply not "Replace the Retransfer Film" on page 14 identified 168: C2 supply not supported...

  • Page 14: Common Print Quality Concerns

    CR825 Instant Issuance System User Reference Guide Common Print Quality Concerns Cleaning Schedule Follow the recommended cleaning schedule to maintain the printer and Problem Cause Solution obtain the best print quality. Non-repeating Dust on the ink • Advance the supply, or color dots on ribbon or retransfer •...

  • Page 15: Use The Isopropanol Cleaning Card

    CR825 Instant Issuance System User Reference Guide Use the Isopropanol Cleaning Card Cleaning Schedule (cont.) Use the isopropanol cleaning card regularly to clean the printer. Refer to the "Cleaning Schedule" on page Schedule Action Procedure Single-Hopper Printer If you see color • Clean the printhead "Clean the Printhead" on or white lines on using the cleaning page 38 Unlock the printer and remove the supply cartridges.
  • Page 16 CR825 Instant Issuance System User Reference Guide Use the Isopropanol Cleaning Card (cont.) Use the Isopropanol Cleaning Card (cont.) Run the Isopropanol Cleaning Card Multi-Hopper Printer Use the LCD panel to run the isopropanol cleaning card. Unlock the printer and remove the supply cartridges. Remove the cleaning card from its package. Isopropanol Cleaning Card 1.

  • Page 17: Use The Adhesive Cleaning Card

    CR825 Instant Issuance System User Reference Guide Use the Adhesive Cleaning Card Use the Adhesive Cleaning Card (cont.) Multi-Hopper Printer Use the adhesive cleaning card to remove particles that result from the retransfer process. Refer to the "Cleaning Schedule" on page 27 Unlock the printer and remove the supply cartridges. information about when to use the adhesive cleaning card. Single-Hopper Printer 1. Unlock the multi-hopper door Unlock the printer and remove the supply cartridges. lock. Open the input hopper and remove the unprinted cards. 2.
  • Page 18 CR825 Instant Issuance System User Reference Guide Use the Adhesive Cleaning Card (cont.) Use the Adhesive Cleaning Card (cont.) Run the Adhesive Cleaning Card Peel off the center strips on both sides of the adhesive cleaning card. Leave the side strips in place. Use the LCD panel to run the adhesive cleaning card. Peel Off Center Strips Only Load the adhesive cleaning card in the H2 cartridge and...

  • Page 19: Clean The Printhead Cam Rollers

    CR825 Instant Issuance System User Reference Guide Clean the Printhead Cam Rollers Clean the Printhead Cam Rollers (cont.) Use the adhesive cleaning card to clean the printhead cam rollers. Insert the cleaning card vertically into the printer between the retransfer cartridge guidepost and the rollers. The 1. Power off the printer. adhesive side of the card should face to the right and touch the rollers.

  • Page 20: Clean The Printhead

    CR825 Instant Issuance System User Reference Guide Clean the Printhead Clean the Printhead (cont.) Use the Cleaning Swab 1. Replace the ink ribbon and retransfer film cartridges. 2. Close the printer access door and lock the printer. 1. Power off and unlock the printer. 3. Press the Power button to restart the printer. 2. Open the printer access door and remove the ink ribbon (C1) and retransfer film (C2) cartridges.
  • Page 21 952.933.1223 • 952.933.7971 Fax www.entrustdatacard.com Datacard is a registered trademark and service mark of Entrust Datacard Corporation, and Entrust is a registered trademark and service mark, in the United States and other countries. All other trademarks are the property of their respective owners.

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