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Entrust Datacard CR825 User Manual

Instant issuance system
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User's Guide
Entrust Datacard™ CR825™ Instant Issuance System
Entrust Datacard™ CE875™ Instant Issuance System
July 2018
Part No. 527750-001, Rev. D

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Summary of Contents for Entrust Datacard CR825

  • Page 1 User’s Guide Entrust Datacard™ CR825™ Instant Issuance System Entrust Datacard™ CE875™ Instant Issuance System July 2018 Part No. 527750-001, Rev. D...
  • Page 2 Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries. Entrust is a registered trademark and service mark in the United States and other countries.
  • Page 3 Safety The following basic safety tips are given to ensure safe installation, operation, and maintenance of Entrust Datacard™ equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.
  • Page 4 Regulatory Compliance EMC Compliance Notice To ensure compliance of the model RX10 retransfer printer to the radiated emissions requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet cable when connecting to your network Notice for USA (FCC Notice) This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules.
  • Page 5 Simplified EU Declaration of Conformity Entrust Datacard Corporation declares that the following radio equipment: MXD, MX6000, MX6100, PB6500, MX2000, MX2100, SP55k, SP35, SP55, CP40, CP60, CP80, SP75, FP65, SR200, SR300, PX10, PX30, EX30, MPR3800, CR500f, MX1100, RX10, and PB1000 is in compliance with the Directive 2014/53/EU.
  • Page 6 Notice for Australia This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Notice for China (Simplified Chinese) 警告 此为 A 级产品，在生活环境中， 该产品可能会造成无线电干扰。...
  • Page 7 California Proposition 65 Compliance WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. WARNING: This product can expose you to chemicals including Di(2-ethylhexyl)phthalate (DEHP), which is known to the State of California to cause cancer, and Di(2-ethylhexyl)phthalate (DEHP) and Butyl benzyl phthalate (BBP), which are known to the State of California to cause birth defects or other reproductive harm.
  • Page 8 viii...
  • Page 9 Revision Log CR825 and CE875 Instant Issuance System User’s Guide Revision Date Description of Changes May 2016 Beta release of this document. November 2016 First release of this document. August 2017 Added new cleaning procedures and multi-hopper support. September 2017 Updated multi-hopper information.

  • Page 11: Table Of Contents

    About the CR825 and CE875 Systems ........
  • Page 12 Chapter 4: Print Cards ........... . . 41 Before You Begin .
  • Page 13 Respond to Messages ............72 Printer Messages .
  • Page 14 240: C1 supply error ............83 241: C1 supply type error .
  • Page 15 Empty the Embosser Reject Tray ..........A-9 Clear an Embosser Card Jam .

  • Page 17: Chapter 1: Introduction

    Chapter 1: Introduction About This Manual This manual provides user information for the Entrust Datacard™ CR825™ and CE875™ Instant Issuance System. The manual includes: An overview of printer components and options, and a description of the system label.  How to use the printer, including how to power the printer on and off, how to use the front ...
  • Page 18 Introduction...

  • Page 19: Chapter 2: About The Printer

    125-card capacity. An optional 125-card output hopper also is available and can be installed without tools on single- hopper CR825 systems. In addition, an optional upgrade kit allows you to install a Wi-Fi Dongle in the printer.

  • Page 20: The Front And Right Side Of The Printer

    The Front and Right Side of the Printer Use the following sections to become familiar with the printer. Single-Hopper Printer Printer Access Door Input Hopper Access Door Lock Output Hopper Access Door Handle Input Hopper Front Lock Panel Input Hopper The input hopper holds cards for printing.

  • Page 21: Multi-Hopper Printer

    Input Hoppers 1 – 6 Each hopper cartridge in the multi-hopper holds up to 125 cards (0.030 in. or 0.762 mm thickness). Output Hopper The output hopper holds up to 25 completed cards. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 22 Multi-Hopper Lock The multi-hopper lock secures all six input hoppers. The lock can be opened using a key or a command from your card personalization software. Sending a command to open the lock opens all locks on the printer and on any attached component. Lock Bar Release The release button (B1) releases the lock bars in front of the Button (B1)

  • Page 23: Multi-Hopper Cartridge

    The label retainer allows you to insert a paper label inside the cartridge door. Use a label to identify the cartridge number or the type of cards loaded in each cartridge. Use a flathead screwdriver to open the label retainer door. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 24: The Left Side Of The Printer

    The Left Side of the Printer Cable Lock Power Receptacle Connection Wi-Fi Mounting Cover Smart Card/Bar Code Reader USB Connection Data Port Network Connection Connection Power Connection The power connection provides a plug-in connector for the printer power supply. Cable Lock Receptacle The receptacle allows you to insert the security plate before attaching the optional cable lock.

  • Page 25: The Back Of The Printer

    “Inside the Printer” page 10 for information about how to open the rear access door. Rear Door Fan The fan provides ventilation in the printer to cool the card after the retransfer process. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 26: Inside The Printer

    Inside the Printer Retransfer Film Retransfer Film Cartridge Vertical Transport Ink Ribbon Cartridge Cartridge (C2) Release Button Area Release Button Ink Ribbon Cartridge (C1) Manual Advance Knob (K2) Rear Access Door Release (K3) Manual Advance Knob (K1) Ink Ribbon Cartridge (C1) The ink ribbon cartridge (C1) holds the ink print ribbon.
  • Page 27 The printhead prints the card data on the retransfer film using the ink ribbon. Cleaning Spindle (C3) The cleaning spindle (C3) holds the replaceable cleaning sleeve, which removes dust and other particles from cards to maintain print quality. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 28: Printer Configuration Label

    Retransfer Station The retransfer station houses the heated roller that bonds the retransfer film containing the printed image to the surface of the card. Reject Tray (RT1) The reject tray (RT1) holds unfinished cards or cards that were not processed properly. Empty the reject tray regularly.
  • Page 29 Input Hopper H0=No Hopper (Modular Single Hopper or Multi-Hopper Ready) H1=125 Card Input Hopper Duplex D1=Duplex Magnetic Stripe M1=ISO M2=JIS Smart Card S13=Duali Single-Wire Locks L1=H1 Lock Wi-Fi W1=Wi-Fi Dongle blank=No Wi-Fi CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 30: Multi-Hopper Configuration Label

    Multi-Hopper Configuration Label The multi-hopper configuration label is located on the back of the multi-hopper. After the multi- hopper is attached to the printer, a second label should be added on the inside of the printer access door, next to the printer configuration label. Multi-Hopper Configuration Label Printer Configuration Label...

  • Page 31: Single Hopper Configuration Label

    Single Hopper Configuration Label Printer Configuration Label The label shows the following information: Serial number  Part number  Configuration code  Date and country of assembly  CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 32 Option Configuration Code Hopper Cassette Type C1=125-Card Removable Input Hopper Printer Type N1=CR805, CR825, or CE875 Locks L1=Hopper Lock blank=No lock About the Printer...

  • Page 33: Chapter 3: Using The Printer

    Printer Overview The CR825 and CE875 Instant Issuance System is used with other equipment and software to create a card personalization system. The system produces cards for a specific purpose, and the cards must meet defined requirements.

  • Page 34: Tasks And Users

    Tasks and Users Typical roles in a card personalization system include: The operator, who makes cards, loads supplies, and handles minor problems such as card  jams. The system administrator, who sets up the card printer and other hardware, sets up card ...

  • Page 35: Use The Front Panel

    IP address, and supply part numbers. If the system includes an embosser, the embosser firmware version and serial number also display. If you do not press a key for 30 seconds, the LCD panel returns to the default Ready message. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 36: User Button And Light

    User Button and Light The printer’s U button displays with a border of light that indicates the system status. Use the button to: Suspend the printer—press the U button when the LCD panel displays Ready.  Clear a message (recover from an error)—press the U button once.

  • Page 37: Ribbon Light

    A scheduled printer cleaning is due.  Insert a cleaning card now, or set aside time to run a cleaning card. Blinking green There is a card problem in an attached component. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 38: Use The Lcd Panel Menus

    Use the LCD Panel Menus The LCD panel shows the printer’s menu system and displays messages and conditions. For a list of error messages and recovery information, refer to “Respond to Messages” page Using the Printer...

  • Page 39: Retrieve The Printer's Network Ip Address

    In addition, the LCD displays a “+” if the network is active, or a “-” if the network is inactive, as a prefix to the static IP address. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 40 Do the following to display an IP address using the Status menu. You also can display the subnet mask, gateway address, and MAC address, if necessary. Begin with the printer power connected, and the printer connected to the network. Press the P button to power on the printer, if necessary.
  • Page 41 NTER Press the down arrow to scroll to Exit on line 2. Press E . Then, press the U button to return the printer NTER to Ready. The U button glows green. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 42: Print A Test Card

    Print a Test Card The printer includes a test card that prints without using a driver or other source of card data. Use it to verify that the printer is printing correctly. Make sure that cards are in the input hopper and all supplies are loaded before you begin.

  • Page 43: Select A Card Stock

    1 through 6 in a multi-hopper printer. Press E to select the card stock loaded in the NTER input hopper. Press the down arrow until the card stock displays, and then press E to save your selection. NTER CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 44: Select A Color Mode

    Select a Color Mode You can use the front panel menus to select the color mode that best defines the color printing requirements for your site. The color modes are calibrated and installed in the printer during manufacturing. You also can select the color mode using Printer Manager. Refer to the printer’s Installation and Administrator’s Guide for more information about the color modes available.

  • Page 45: Load And Replace Supplies

    Unlock the input hopper lock and open the input hopper door. Load the cards into the input hopper. The hopper can hold up to 125 cards. Close and lock the input hopper. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 46: Use The Exception Slot

    Use the Exception Slot The exception slot allows you to insert a single card, such as a different card type than those loaded in the input hopper. The input hopper does not have to be opened to insert a card through the exception slot.
  • Page 47 If any of the locks are left in the unlock position, the printer issues an error. You must unlock and re-lock all locks to clear the error and place the printer in Ready status. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 48: Use The Multi-Hopper Exception Slide

    Use the Multi-Hopper Exception Slide Use the exception slide to insert a single card into the printer without unlocking the multi-hopper or opening a hopper cartridge. Pull the exception slide out from the multi-hopper. Insert the card into the exception slide tray.
  • Page 49 Remove the new ink ribbon from its package. Hold the ribbon cores and pull them up from the package base. The package also includes a new cleaning sleeve. Refer to “Replace the Cleaning Sleeve” page CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 50 Install the ink ribbon. Slide the blue supply spool onto the cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge. Route the ink ribbon around the rollers on the cartridge.

  • Page 51: Replace The Cleaning Sleeve

    Load the new cleaning sleeve. Slide the new cleaning sleeve onto the cleaning spindle. Cleaning Sleeve Cleaning Spindle Remove the protective wrapper from the cleaning sleeve. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 52 Replace the cleaning spindle in the C3 slot in the printer. Replace the ink ribbon cartridge in the printer. Close the printer access door and lock the printer. Using the Printer...

  • Page 53: Replace The Retransfer Film

    Follow your site’s guidelines to properly discard the used retransfer film. Remove the new roll of retransfer film from its package. Hold the film cores and pull them up from the package base. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 54 Install the retransfer film. Slide the yellow supply spool onto the cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge. Route the film around the rollers on the cartridge.
  • Page 55 Remove any incomplete or rejected cards from the reject tray. Refer to “Empty the Printer Reject Tray” page 51 for more information. Replace the retransfer film cartridge in the printer. Close the printer access door and lock the printer. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 56 Using the Printer...

  • Page 57: Chapter 4: Print Cards

    Card Design” in the printer’s Installation and Administrator’s Guide, and the documentation for your card personalization software. The CR825 and CE875 instant issuance systems use CardWizard software to create and print cards. CardWizard software is a centralized application that processes card data and obtains the needed authorization from the financial system that manages customer accounts.

  • Page 58: Print Cards From Cardwizard Software

    Print Cards from CardWizard Software CardWizard issuance software is designed to work with your financial account management system to securely issue credit and debit cards that comply with industry standards. Follow the CardWizard instructions to select a card design, and enter and save the data for the card.

  • Page 59: Chapter 5: System Maintenance

    44  Clean the Printhead page 49  Empty the Printer Reject Tray page 51  If your printer system includes an embosser, refer to “Empty the Embosser Reject Tray” page A-9. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 60: Clean The Printer

    Clean the Printer The cleaning sleeve removes dust and particles from cards before they enter the printer. However, you also need to clean the inside of the printer on a regular schedule to maintain print quality. The cleaning cards remove debris from the inside of the printer and from the transport rollers.

  • Page 61: Clean The Printhead Cam Rollers

    Cartridge Guidepost Printhead Cam Rollers Move the cleaning card up and down along the rollers to remove any debris found on the rollers. Continue with “Clean the Inside of the Printer” page CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 62: Clean The Inside Of The Printer

    Clean the Inside of the Printer Use the following procedures to clean the inside of the printer. Clean the printer after you have cleaned the printhead cam rollers using the sticky cleaning card. The cleaning cards may become bowed slightly during shipment.

  • Page 63: Multi-Hopper Printer

    Cleaning Card displays on line 2 of the LCD panel. Press to enter the Cleaning Card menu. NTER Start displays on line 2 of the LCD panel. Press E NTER start the cleaning process. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 64 Insert cleaning card displays on the LCD panel. Press the button to start the cleaning cycle. The printer moves the card through the printer several times. If the vertical option is installed, the card moves into the vertical area and cleans the rollers located there. At the end of the cleaning cycle, the double-sided, sticky cleaning card can stick as it enters the printer reject tray (RT1).

  • Page 65: Clean The Printhead

    Do the following to clean the printhead: Power off the printer. Unlock the printer and open the printer access door. Remove the ink ribbon and retransfer film cartridges. Open and remove a cleaning swab from its package. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 66 Using gentle pressure, move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean. Replace the print ribbon and retransfer film cartridges. Close the printer access door and lock the printer. Power on the printer.

  • Page 67: Empty The Printer Reject Tray

    If your system includes an embosser, the printer reject tray is not used. Cards are placed in the embosser reject tray. Refer to “Empty the Embosser Reject Tray” page A-9. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 68 System Maintenance...

  • Page 69: Chapter 6: Troubleshooting

    63  Printer Card Jams page 64  Repair a Broken Ink Ribbon or Retransfer Film page 67  Messages and Conditions page 68  Respond to Messages page 72  CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 70: Locate A Problem Within The Card Production System

    Locate a Problem Within the Card Production System For typical components of the system, refer to “Printer Overview” page 17. If any one of the following components does not work properly, printing cards can be affected. Card production software  Card production software formats the types of data used to print cards.

  • Page 71: Locate A Problem With Basic Printer Functions

    If the printer produced a blank card, review the page size or other settings.  If the card causes an error, the card might have a type of data the printer does not support. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 72: Installation Problems

    Installation Problems This section describes issues that prevent a successful installation and provides recommended solutions to those issues. Problem Solution The network cable is Reconnect the data cable to the network port and the printer. loose. Restart the printer. The printer displays Follow your network troubleshooting procedures to isolate Ready on the LCD panel, and test each component of the computer-to-printer...

  • Page 73: Card Appearance

    Remove the supply and install it correctly. card. retransfer film is loaded incorrectly. The page size was not set Use your card production application to to the proper size. select the correct printer page size. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 74: Print Quality Concerns

    Print quality concerns Problem Probable Cause Solution One or more color or Dust or debris on the Try printing another card as the dust may  white streaks appear on printhead. no longer be on the printhead. the card. Clean the printhead. Refer to “Clean the ...
  • Page 75 Replace the supplies, if necessary.  The printer firmware is Update the printer to the current firmware not current. version. Firmware updates often contain fixes for common printing issues. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 76 Problem Probable Cause Solution The card has trapped Particles from the Clean the printhead cam rollers and transport dust or debris. retransfer process (flash) rollers. Refer to Clean the Printer page can accumulate inside Note: You may need to run multiple cleaning the printer.

  • Page 77: Magnetic Stripe Troubleshooting

    Change the data to be allowed by the magnetic encoded, and resend the print job. Refer to “Magnetic Stripe stripe format selected for Design” in the printer’s Installation and Administrator’s Guide the track. for more information. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 78 Problem Solution The magnetic stripe data Review the encoding format setting for the tracks in Printer was sent in an encoding Manager. Refer to “MagStripeGeneral” in the printer’s format not supported by Installation and Administrator’s Guide for more information. the track. Make sure that the application is using the selected encoding format for the track.

  • Page 79: Embosser Troubleshooting

    Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider. Refer to the “Printer Manager” section in the printer’s Installation and Administrator’s Guide for more information. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 80: Printer Card Jams

    Printer Card Jams A card jam occurs when the card does not reach the proper position for the next action, such as printing or ejecting the card. The error condition that displays on the LCD helps you identify the location of the card jam. If your system includes an embosser, refer to “Clear an Embosser Card Jam”...

  • Page 81: Multi-Hopper Printer

    Turn the K2 manual advance knob counterclockwise to move the jammed K3 Rear Access card inside the vertical transport until it is Door Release accessible through the rear access door. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 82: Clear A Card Jam In The Flipper Module

    Remove the card through the rear access door. Close the rear access door. Close the printer access door and lock the printer. Press the U button on the printer to clear the message. Clear a Card Jam in the Flipper Module Do the following if message 236: “Flipper module rotate error”...

  • Page 83: Repair A Broken Ink Ribbon Or Retransfer Film

    Turn the take-up spool until the mended portion is wound onto the spool two or three turns. Make sure that the ink ribbon or retransfer film is routed as shown on the cartridge and that there are no wrinkles in the supply. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 84: Messages And Conditions

    Remove any slack in the ink ribbon or retransfer film. Reinstall the cartridge into the printer until it clicks into position. Close the printer access door and lock the printer. Messages and Conditions When the system cannot process the card sent, it issues a condition. Conditions display on the LCD panel on the front panel of the printer.
  • Page 85 Insert same card side 1 up Amber Flash Insert cleaning card Amber Flash Improper shutdown Amber Flash C2 supply error Amber Flash C2 supply type error Amber Flash Firmware version mismatch Green Flash Green Flash Green Flash CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 86 LCD Message User Light Supply Light Card Light C1 printhead error Amber Flash C2 heat sensor error Amber Flash C2 heater error Amber Flash C2 heated roller motion error Amber Flash Retransfer debow error Amber Flash Smart card contact fail Amber Flash K1 transport card jam Amber Flash...

  • Page 87: Embosser Messages

    Emboss cover error Green Flash Topping foil problem Green Flash Topping foil out Green Flash Topping foil type problem Green Flash Topping foil support err Green Flash Topping foil no tag found Green Flash CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 88: Messages From Printer Manager

    Messages from Printer Manager Printer Manager issues messages that display in the browser window. Follow the instructions in the message to continue working with the printer. Refer to “Printer Manager” in your printer’s Installation and Administrator’s Guide. Other Messages The card production application you use also may issue messages. ...

  • Page 89: Printer Messages

    104: Critical problem The printer had a serious error. The card will be canceled. Press the printer P button to power off the printer. OWER Request service. The system must remain powered off. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 90: 105: Magstripe Data Error

    105: Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer to clear the message and send the card to print again.

  • Page 91: 108: Magstripe Read No Data

    Make sure that the ink ribbon and retransfer cartridges are installed properly.  All access doors must be closed to process cards. Unlock, open, and close all printer doors to  make sure they are closed completely. Lock the system.  CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 92: 114: Cover Opened During Job

    114: Cover opened during job The printer cover was opened while printing. Close the printer cover completely. Press the U button on the printer to clear the message. & T INTS Make sure that the ink ribbon and retransfer cartridges are installed properly. ...

  • Page 93: 120: User Paused The Printer

    An attempt to lock the printer failed. The card will be canceled. Make sure that all access doors are closed securely. Try locking the printer again. & T INTS Make sure that the reject tray is installed properly before locking the printer. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 94: 152: Insert New Card Side 2 Up

    152: Insert new card side 2 up Turn a new card over end to end so side 2 is facing up. Insert the card in the printer. If the card is not immediately picked, press the printer’s U button. 153: Insert same card side 2 up Take the card from the printer and turn it over end to end so side 2 is facing up.

  • Page 95: 171: Insert Same Card Side 1 Up

    The C2 retransfer film does not support an action requested by this print job. Use a supply designed for this printer model. Press the U button on the printer to clear the message. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 96: 222: Firmware Version Mismatch

    222: Firmware version mismatch The printer and attached component firmware versions are not compatible. The system cannot process cards until the firmware has been updated. Update both the printer and component to the latest firmware versions. 228: C1 printhead error The printer has encountered a critical error.

  • Page 97: 233: Smart Card Contact Fail

    Press the K3 rear access door release to open the rear access door. Turn the K2 manual advance knob counterclockwise to move the card until it is accessible. Remove the card through the rear access door. Close the printer access doors. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 98: 236: Flipper Module Rotate Error

    236: Flipper module rotate error The flipper did not reach the required position. Open the printer access door. Press the K3 rear access door release to open the rear access door. Reach in and rotate the flipper module until the card is accessible. Remove the card through the rear access door.

  • Page 99: 240: C1 Supply Error

    245: Configuration error The configuration is not compatible with the printer model. The printer cannot print cards until the configuration issue is corrected. Contact your service provider for assistance. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 100: 275: Multi-Hopper Error

    275: Multi-hopper error The multi-hopper has encountered a critical error. The card will be canceled. Press the printer P button to power off the printer. OWER Press the P button again to power on the printer. OWER If the error occurs again, request service. 276: Multi-hopper card jam The multi-hopper did not move a card into the printer.

  • Page 101: 127: Emboss Transport Error

    Open the embosser and remove the supply cartridges. Remove any cards found. Replace the cartridges, and then close and lock the embosser. & T INTS Refer to “Clear an Embosser Card Jam” page A-10 for more information. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 102: 131: Embosser Card Exit Jam

    131: Embosser card exit jam The card path is blocked in the embosser. Open the embosser and remove the supply cartridges. Remove any cards found. Replace the cartridges, and then close and lock the embosser. & T INTS Refer to “Clear an Embosser Card Jam”...

  • Page 103: 136: Indent Ribbon Break

    Make sure the data cable from the embosser to the printer is securely plugged in. Press the printer P button to power off the printer and embosser. OWER Press the P button again to power on the printer and embosser. OWER CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 104: 141: Close Emboss Cover

    141: Close emboss cover The embosser, printer, or multi-card hopper is open. Make sure that all access doors are closed securely and locked. 142: Emboss cover error The embosser, printer, or multi-card hopper is open. Make sure that all access doors are closed securely and locked. 143: Topping foil problem The embosser topping foil is not moving properly.

  • Page 105: 147: Topping Foil No Tag Found

    Replace the cartridge, and then close and lock the embosser. Driver-Only Message The following message is issued by the Card Printer Driver if you send a print job to the CR825 or CE875 instant issuance system using the driver. The Card Printer Driver does not support the CR825 and CE875 systems.
  • Page 106 Troubleshooting...

  • Page 107: Appendix A: Ce875 Instant Issuance System

    Refer to “Embosser Configuration Label” page A-5 for more information about identifying the embosser options. Multi-Hopper System Single-Hopper System Printer Multi-Hopper Embosser CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 108: Outside The Embosser

    Outside the Embosser Use the following sections to become familiar with the CEM embosser. Embosser Top, Front, and Right Side Cable Guide Printer Mounting Pin Printer Card Transfer Area Mounting Pins Printer Mounting Lock Embosser Supplies Access Door Embosser Access Door Lock Card Output Hopper...

  • Page 109: Embosser Back And Left Side

    Cable Lock Receptacle Power Connection Cable Lock Receptacle The cable lock receptacle allows you to connect a cable-style lock. Power Connection The power connection provides a plug-in receptacle for the embosser power supply. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 110: Inside The Embosser

    Inside the Embosser Printer Lock Lever Manual Advance Knob Indent Ribbon Cartridge Topping Foil Reject Tray Cartridge Printer Lock Lever The lever locks the printer to the embosser. Slide the lever to the left to unlock the components. Slide the lever to the right to lock the components together.

  • Page 111: Embosser Configuration Label

    Option Configuration Code Type Set 001=Single Embosser 002=Double Embosser Additional Type X=None N=Tilde C=Tilde and Cedilla H=Large Gothic S=Special Topping Foil X=None T=ToppingFfoil Indent X=None I=Indent CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 112: Load Embosser Supplies

    Load Embosser Supplies Embossing supplies include topping foil and indent ribbon. The topping foil is applied to the embossed characters and can be applied to up to five lines of characters. The indent ribbon is used to apply black or white color to a single line of indented characters. If the embosser supplies are preloaded into their cartridges, install the cartridges into the embosser.
  • Page 113 Hold the cartridge by its handle. Align the cartridge with the guides inside the embosser. Slide the cartridge in until it clicks and stops. Close and lock the embosser supplies access door. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 114: Load The Topping Foil Cartridge

    Load the Topping Foil Cartridge Prepare the topping foil cartridge and topping roll. Unlock and open the embosser supplies access door and remove the topping foil cartridge from the embosser. The topping foil cartridge is on the left as you face the embosser opening.
  • Page 115 Unlock and open the embosser supplies access door. Remove the cards from the reject tray. Follow your site’s guidelines to properly dispose of the cards removed from the reject tray. Close and lock the embosser supplies access door. CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 116 Clear an Embosser Card Jam Unlock and open the embosser supplies access door. Remove the indent ribbon and topping foil cartridges. Rotate the manual advance knob inside of the embosser until the jammed card is accessible from the rollers. Remove the card. Replace the indent ribbon and topping foil cartridges.
  • Page 117 Turn the take-up spool until the mended portion is wound onto the spool two or three turns. Remove any slack in the supply. Reinstall the cartridge into the embosser until it clicks into position. Close the embosser supplies access door and lock the embosser. CR825 and CE875 Instant Issuance System User’s Guide A-11...
  • Page 118 A-12 CE875 Instant Issuance System...

This manual is also suitable for:

Ce875

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