114: Cover Opened During Job; 116: Magstripe Not Available; 117: Reader Not Available - Entrust Datacard CR825 User Manual

114: Cover opened during job

The printer cover was opened while printing.
Close the printer cover completely.
Press the U
SER
H & T
INTS IPS
Make sure that the ink ribbon and retransfer cartridges are installed properly.

All access doors must be closed to process cards. Unlock, open, and close all printer doors to

make sure they are closed completely.
Lock the system.


116: Magstripe not available

The printer does not have a magnetic stripe option. The card will be canceled.
Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option
installed.
Press the U
SER
H & T
INTS IPS
Look at the printer configuration label inside the printer component. If the label includes an

"M," the system has a magnetic stripe option that is not working. Request service.
To process the card without magnetic stripe processing, remove the magnetic stripe data

from the card design and send it again.

117: Reader not available

The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer's options and settings or print to a printer that is
configured to support the personalization being requested.
Press the U
SER
H & T
INTS IPS
The printer component does not have a reader option. Remove the reader request from the card
and send it again.
76
button on the printer to clear the message.
button on the printer to clear the message.
button on the printer to clear the message.
Troubleshooting