275: Multi-Hopper Error; 276: Multi-Hopper Card Jam; 277: Multi-Hopper Pick Error; Embosser Messages - Entrust Datacard CR825 User Manual

275: Multi-hopper error

The multi-hopper has encountered a critical error. The card will be canceled.
1.
Press the printer P
2.
Press the P
If the error occurs again, request service.

276: Multi-hopper card jam

The multi-hopper did not move a card into the printer.
Press the U
SER

277: Multi-hopper pick error

The multi-hopper did not pick a card from the input hopper cartridge.
1.
Unlock the multi-hopper.
2.
Remove each cartridge and make sure that cards are loaded properly.
3.
Make sure that the cartridges are installed correctly.
4.
Check the exception slide.
5.
Lock the multi-hopper.

Embosser Messages

If your printer includes the optional embosser, the following messages indicate a condition in the
embosser.

125: Emboss critical error

The embosser has encountered a critical error. The card will be canceled.
1.
Press the printer P
2.
Request service.
The system must remain powered off.

126: Emboss format error

The emboss data sent does not match the format set in the embosser. The card will be canceled.
H & T
INTS IPS
Make sure that the data sent contains the correct number of characters.

Ask your system administrator to make sure that all data to be embossed is encrypted.

84
button to power off the printer.
OWER
button again to power on the printer.
OWER
button to clear the error. If a card was jammed, it is moved to the reject tray.
button to power off the system.
OWER
Troubleshooting