Cleaning Guide Cleaning Kit Contents The cleaning kit (part number 524554-001) contains the supplies necessary to clean the printer and maintain print quality. The cleaning kit contains the following items: Cleaning Supply Part Number Cleaning Sleeves, 5 pack 569946-001 Cleaning Swabs, 5 pack 507377-001 Isopropanol Cleaning Cards, 10 pack 552141-002...
Cleaning Schedule Cleaning the retransfer series printer on a regular schedule helps to maintain the printer and obtain the best print quality Routine Printer Cleaning The following table describes the recommended routine cleaning tasks for the printer. Schedule Action Procedure Each time you Clean the printer with •...
Cleaning Guide Additional Cleaning Tasks The following table describes additional cleaning tasks you may need to perform to maintain your printer and print quality. Do these procedures, in addition to the routine cleaning, if you experience printing issues. Schedule Action Procedure If you see Replace the cleaning...
Before You Begin • If your printer has locks, unlock the input hopper or printer access door lock. If your printer does not have locks, disregard any instructions that ask you to unlock the printer. • When you clean the printer using either the isopropanol or adhesive cleaning card, remove the ink ribbon (C1) and retransfer film (C2) cartridges, and the cleaning sleeve (C3).
Cleaning Guide Use the Isopropanol Cleaning Card Clean the printer with the isopropanol cleaning card each time you change the ink ribbon, or more often if necessary. Single-Hopper Printer 1. Remove the ink ribbon and retransfer film cartridges, and the cleaning sleeve.
Multi-Hopper Printer 1. Remove the ink ribbon and retransfer film cartridges, and the cleaning sleeve. Refer to “Before You Begin” on page 2. Open the cleaning card package and remove the isopropanol cleaning card. Isopropanol Cleaning Card 3. Pull out the multi-hopper exception slide and insert the cleaning card. 4.
Cleaning Guide Run the Isopropanol Cleaning Card 1. Use the LCD panel to run the isopropanol cleaning card. When the cleaning cycle completes: If the printer does not have locks: The isopropanol cleaning card is ejected into the output hopper. Remove and discard the cleaning card.
Use the Adhesive Cleaning Card Use the adhesive cleaning card to remove particles that result from the retransfer process. Refer to “Additional Cleaning Tasks” on page 5 information about when to use the adhesive cleaning card. Single-Hopper Printer 1. Remove the ink ribbon and retransfer film cartridges, and the cleaning sleeve.
Cleaning Guide Multi-Hopper Printer 1. Remove the ink ribbon and retransfer film cartridges, and the cleaning sleeve. Refer to “Before You Begin” on page 2. Unlock the multi-hopper. a. Unlock the multi-hopper door lock (a). b. Slide the lock bar release button (B1) to the left to release the hopper lock bars (b).
Page 12
Multi-Hopper Printer (cont.) 6. Peel off the center strips on both sides of the adhesive cleaning card. Leave the side strips in place. Peel Off Center Strips Only 7. Load the adhesive cleaning card in the H2 cartridge and close the cartridge door (g).
Cleaning Guide Run the Adhesive Cleaning Card 1. Use the LCD panel to run the adhesive cleaning card. If you are cleaning a single- hopper printer, the following message displays. If you are cleaning a multi-hopper printer, the following message displays. When the cleaning cycle completes, the adhesive cleaning card is ejected into the printer reject tray (RT1).
Prepare the Printer After Using a Cleaning Card Do the following after the cleaning cycle completes. 1. Remove the used cleaning card. a. Unlock the printer and open the printer access door. b. Remove the used cleaning card from the printer reject tray (RT1). c.
Cleaning Guide Replace the Cleaning Sleeve The cleaning sleeve removes dust and other particles from cards before they move into the printer. Replace the cleaning sleeve each time you change the ink ribbon. Refer to the “Cleaning Schedule” on page 4 for additional information.
Page 16
Replace the Cleaning Sleeve (cont.) 5. Remove the protective wrapper from the cleaning sleeve and discard it. Protective Wrapper 6. Replace the cleaning spindle in the C3 slot in the printer. 7. Replace the ink ribbon cartridge in the printer and close and lock the printer access door.
Cleaning Guide Clean the Printhead Clean the printhead each time you change the ink ribbon, or if you notice print quality issues on cards. Refer to the “Cleaning Schedule” on page 4 for printhead cleaning recommendations. Use the following items to clean the printhead. Lapping Stick Lapping Stick Cleaning Swab...
Page 18
Clean the Printhead (cont.) 3. Clean the printhead with the lapping stick. Do not remove the pink lapping paper Lapping from the lapping stick. Paper a. Insert the lapping stick into the lower portion of the support tool. Slide it in until it stops. b.
Page 19
Cleaning Guide Clean the Printhead (cont.) 4. Clean the printhead with the cleaning swab. a. Open the cleaning swab package. b. Insert the cleaning swab into the support tool. Center the swab as shown in the illustration (or toward the top of the support tool handle).
Clean the Printhead Cam Rollers Use the adhesive cleaning card to clean the printhead cam rollers. 1. Power off the printer. 2. Remove the retransfer film (C2) cartridge from the printer (refer to “Before You Begin” on page 3. Peel off the center and both side strips from one side of the adhesive cleaning card.
Cleaning Guide Clean the Rear Fan Filter The rear fan filter is not present in all printer models. If your printer includes a rear fan filter, clean the filter every three months. 1. Unlock the printer and open the printer access door. 2.
Card Handling Information Use the following information when purchasing and handling card stock: • Purchase quality card stock. Excessive burrs, scratches, surface defects, or contaminates on cards can result in print errors. • Grease or oils, such as oils from your fingers, can reduce card quality. To keep cards completely clean, do not touch the print surface of a card.
Page 24
952.933.1223 • 952.933.7971 Fax www.entrustdatacard.com Datacard is a registered trademark and service mark of Entrust Datacard Corporation, and Entrust is a registered trademark and service mark, in the United States and other countries. All other trademarks are the property of their respective owners.
Need help?
Do you have a question about the CR8 Series and is the answer not in the manual?
Questions and answers