Audio Issue - Yealink W60P Administrator's Manual

Administrator's Guide for W60P DECT IP Phones
manually.

Audio Issue

How to increase or decrease the volume?
Press or
idle, or to adjust the volume of engaged audio device (earpiece, speakerphone or earphone)
when there is an active call in progress.
Why do I get poor sound quality during a call?
If you have poor sound quality/acoustics like intermittent voice, low volume, echo or other
noises, the possible reasons could be:
Users are seated too far out of recommended microphone range and sound faint, or are

seated too close to sensitive microphones and cause echo.
Intermittent voice is mainly caused by packet loss, due to network congestion, and jitter,

due to message recombination of transmission or receiving equipment (e.g., timeout
handling, retransmission mechanism, buffer under run).
Noisy equipment, such as a computer or a fan, may cause voice interference. Turn off any

noisy equipment.
Line issues can also cause this problem; disconnect the old line and redial the call to

ensure another line may provide better connection.
The handset is too far from the base station, please move closer and try again.

Why does the DECT IP phone play the local ringback tone instead of
media when placing a long distance number without plus 0?
Ensure that the 180 ring workaround feature is disabled. For more information, refer to
Ring Workaround
Why is there no sound when the other party picks up the call?
If the caller and receiver cannot hear anything - there is no sound at all when the other party
picks up the call, the possible reason could be: the phone cannot send the real-time transport
protocol (RTP) streams, in which audio data is transmitted, to the connected call.
Try to disable the 180 ring workaround feature. For more information, refer to
Workaround on page 236.
450
on the handset to increase or decrease the ringer volume when the handset is
on page 236.
180
180 Ring