YeaLink W56H, W60B, W60P Manual

Packaging Contents

The following items are included in your package. If you find anything missing, contact your system administrator.

W56H Handset

USB Charger Cradle

Rechargeable Battery

Power Adaptor

Belt Clip

Base Station inclusions (W60B & W60P)

W60B Base Station

Base Stand

Power Adapter

Ethernet Cable

Connecting & Assembling the Base Station

If you don't yet have a base station, follow these steps. If you are adding an additional handset to an existing setup, go to Assembling the Phone.

1. Connect to Power
   Connect the Base Station to the power using the cable provided. If you are using Power over Ethernet, you can skip this step.
   
2. Connect to the internet
   Connect the supplied Ethernet Cable to the port on the bottom of the Base Station marked Internet.
   Plug the other end into a spare LAN port on your modem or live ethernet port at your desk.
   
3. Install on desk or wall
   Clip the Base Stand onto the Base Station to allow it to stand up, or use screws drilled 59mm apart to mount onto a wall.
   
   Desktop installation
   
   Wall-mount installation
   

Assembling the Phone

1. Insert the battery
   Insert the battery into the handset:
   
2. Connect the Handset Cradle to Power
   Attach one end of the provided USB power cable to the UBS port on the provided Power Adapter, then connect the other end of the back of the cradle.
   Place the handset in the cradle to charge.
   
   
   Note: The handset should be used with an original power adapter only. The use of a third-party power adapter may cause the damage to the handset. The charging status of the handset is indicated in the top right-hand corner of the LCD screen.
   
3. Attach the belt clip
   Attach the Belt Clip, as shown on the right, if required:
   

First Time Setup

Once the Base Station and Handset have power, they should find eachother and automatically register. The handset will download a configuration and may do a firmware upgrade. Allow it time to do these steps.
Once the handset displays the time and handset number, it is connected. To test that it's connected, press the Hands Free Speak button. If you hear dial tone, the phone is connected.

Adding Handsets

Please follow the steps below:

• If the handset LCD screen prompts "Search for Base", long press on the base station until the first LED flashes. Then press the OK key to enter the main menu, and select Settings > Registration > Register Handset to register the handset.
• If the handset LCD screen prompts "Press base page 2s then press OK", long press on the base station until the first LED flashes. Then press OK soft key on the handset.
• Select the desired base (Most likely Base 1) and once search is complete, press OK to subscribe to the base.

When prompted for a password, enter '0000' or '1234' depending on the configuration of the base station.

If you require assistance, please call the Commander Phone team on 1300 638 208, or email us at onboarding@commander.com

Quick Reference Key

Control buttons

1. Press the left soft key to access the call history.
2. Press the right soft key to check the line status.
3. Press ▲ to place an internal call.
4. Press ◄ to decrease the ringer or call volume.
5. Press ► to increase the ringer or call volume.
6. Press ▼ to access the directory.

BASIC OPERATIONS

Turning Handset On/Off

• Press , then the LCD screen lights up or place the handset in the charging cradle to turn the handset on.
• Long press to turn the handset off.

Locking/Unlocking Keypad

• Long press when the handset is idle to lock the keypad.
• Long press again to unlock the keypad.

Silent Mode

• Long press when the handset is idle to switch the silent mode to On.
• Long press again to switch the silent mode to Off.

HOW TO ANSWER/END A CALL

Answering Calls

• Press the Accept or press or press or press .
  Note: You can ignore an incoming call by pressing the Silence soft key or reject an incoming call by pressing .

Ending Calls

• Press .

HOW TO MUTE A CALL

• Press during a call to mute the call.
• Press again to un-mute the call.

HOW TO PLACE A CALL

To place a call directly

1. Do one of the following:
   • Enter the desired number when the handset is idle, OR
   • Press to enter the pre-dialing screen and enter the desired number using the keypad.
2. Press , or to dial out.
   If there are multiple lines assigned to your handset as outgoing lines, press the Line soft key to select the desired line. If a line is not selected, the handset uses the default outgoing line to dial out.

To place a call from the directory

1. Press ▼ when the handset is idle.
2. Press the up or down keys to select which directory to use.
3. Search for an entry by using the keypad to type letters, or press ▲ or ▼ to highlight the desired entry, and then press or to dial out using the default line.
   If multiple numbers for the contact are stored, press ▲ or ▼ to highlight the desired number, then press or again to dial out using the default line.

CONTACT DIRECTORY

To add a contact

1. Press the OK key to enter the main menu, select Directory and then the directory you require.
2. Press the Options soft key, and then select New Contact.
3. Enter the person's name and number in the relevant fields.
4. Press the Save soft key to accept the change.

HOW TO HOLD & RESUME A CALL

To place a call on hold

• Press the Options soft key during a call, and then select Hold.

To resume a call, do one of the following

• If there is only one call on hold, press the Resume soft key.
• If there are two calls on hold, press Resume soft key to resume the current call. Press the Swap soft key to swap between calls.

HOW TO TRANSFER A CALL

You can transfer a call in the following ways:

Blind Transfer

1. Press the Options soft key during a call, then select Transfer.
2. Enter the number you want to transfer the call to.
3. Press the Transfer soft key when you hear the ring-back tone.

Attended Transfer

1. Press the Options soft key during a call, then select Transfer.
2. Enter the number you want to transfer the call to.
3. Press , or to dial out.
4. When the call is answered, introduce the call and then press the Transfer soft key.

HOW TO ACTIVATE CALL FORWARDING

To enable the call forward feature on a specific line

1. Press the OK key to enter the main menu, and then select Call Features > Call Forward.
2. Press ▲ or ▼ to highlight the desired line, and then press the OK soft key.
3. Press ▲ or ▼ to highlight the desired forwarding type (Always, Busy or No Answer) and then press the OK soft key.
   • Always - Incoming calls are forwarded immediately.
   • Busy - Incoming calls are forwarded when the line is busy.
   • No Answer - Incoming calls are forwarded if not answered after a period of time.
4. Use ◄ or ► keys to select Enabled from the Status field. Then press ▼ to edit the target number.
5. Enter the number you want to forward the incoming calls to in the Target field.
   • For No Answer Forward, press ▼ to edit the After Ring Time duration using the ◄ or ► buttons.
6. Press the Save soft key to accept the change.

To Disable Call Forwarding

1. Follow the first 4 steps above but this time, change the status to Disabled.

Level 10, 452 Flinders St Melbourne VIC 3000
ABN 85 136 950 08

Videos

Pairing the Yealink W56H with its base station - Video

Yealink W60B - How to reset video

Documents / Resources

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