Mitsubishi Electric WS0-CPU0 Operating Manual page 318

WARRANTY
1. Limited Warranty and Product Support.
a. Mitsubishi Electric Company ("MELCO") warrants that
for a period of eighteen (18) months after date of
delivery from the point of manufacture or one year
from date of Customer's purchase, whichever is less,
Mitsubishi Safety Controller (the "Products") will be
free from defects in material and workmanship.
b. At MELCO's option, for those Products MELCO
determines are not as warranted, MELCO shall either
repair or replace them or issue a credit or return the
purchase price paid for them.
c. For this warranty to apply:
(1) Customer shall give MELCO (i) notice of a warranty
claim to MELCO and the authorized dealer or
distributor from whom the Products were purchased,
(ii) the notice shall describe in reasonable details
the warranty problem, (iii) the notice shall be
provided promptly and in no event later than thirty
(30) days after the Customer knows or has reason
to believe that Products are not as warranted, and
(iv) in any event, the notice must given within the
warranty period;
(2) Customer shall cooperate with MELCO and
MELCO's representatives in MELCO's investigation
of the warranty claim, including preserving evidence
of the claim and its causes, meaningfully
responding to MELCO's questions and
investigation of the problem, grant MELCO access
to witnesses, personnel, documents, physical
evidence and records concerning the warranty
problem, and allow MELCO to examine and test the
Products in question offsite or at the premises
where they are installed or used; and
(3) If MELCO requests, Customer shall remove
Products it claims are defective and ship them to
MELCO or MELCO's authorized representative for
examination and, if found defective, for repair or
replacement. The costs of removal, shipment to
and from MELCO's designated examination point,
and reinstallation of repaired or replaced Products
shall be at Customer's expense.
(4) If Customer requests and MELCO agrees to effect
repairs onsite at any domestic or overseas location,
the Customer will pay for the costs of sending repair
personnel and shipping parts. MELCO is not
responsible for any re-commissioning, maintenance,
or testing on-site that involves repairs or replacing
of the Products.
d. Repairs of Products located outside of Japan are
accepted by MELCO's local authorized service facility
centers ("FA Centers"). Terms and conditions on
which each FA Center offers repair services for
Products that are out of warranty or not covered by
MELCO's limited warranty may vary.
e. Subject to availability of spare parts, MELCO will offer
Product repair services for (4) years after each
Product model or line is discontinued, at MELCO's or
its FA Centers' rates and charges and standard terms
in effect at the time of repair. MELCO usually
produces and retains sufficient spare parts for repairs
of its Products for a period of four (4) years after
production is discontinued.
f. MELCO generally announces discontinuation of
Products through MELCO's Technical Bulletins.
Products discontinued and repair parts for them may
not be available after their production is discontinued.
2. Limits of Warranties.
a. MELCO does not warrant or guarantee the design,
specify, manufacture, construction or installation of
the materials, construction criteria, functionality, use,
properties or other characteristics of the equipment,
systems, or production lines into which the Products
may be incorporated, including any safety, fail-safe
and shut down systems using the Products.
b. MELCO is not responsible for determining the
suitability of the Products for their intended purpose
and use, including determining if the Products provide
appropriate safety margins and redundancies for the
applications, equipment or systems into which they
are incorporated.
c. Customer acknowledges that qualified and
experienced personnel are required to determine the
suitability, application, design, construction and
proper installation and integration of the Products.
MELCO does not supply such personnel.
d. MELCO is not responsible for designing and
conducting tests to determine that the Product
functions appropriately and meets application
standards and requirements as installed or
incorporated into the end-user's equipment,
production lines or systems.
e. MELCO does not warrant any Product:
(1) repaired or altered by persons other than MELCO
or its authorized engineers or FA Centers;
(2) subjected to negligence, carelessness, accident,
misuse, or damage;
(3) improperly stored, handled, installed or maintained;
(4) integrated or used in connection with improperly
designed, incompatible or defective hardware or
software;
(5) that fails because consumable parts such as relay,
batteries, backlights, or fuses were not tested,
serviced or replaced;
(6) operated or used with equipment, production lines
or systems that do not meet applicable and
commensurate legal, safety and industry-accepted
standards;
(7) operated or used in abnormal applications;
(8) installed, operated or used in contravention of
instructions, precautions or warnings contained in
MELCO's user, instruction and/or safety manuals,
technical bulletins and guidelines for the Products;
(9) used with obsolete technologies or technologies not
fully tested and widely accepted and in use at the
time of the Product's manufacture;
(10) subjected to excessive heat or moisture, abnormal
voltages, shock, excessive vibration, physical
damage or other improper environment; or
(11) damaged or malfunctioning due to Acts of God,
fires, acts of vandals, criminals or terrorists,
communication or power failures, or any other
cause or failure that results from circumstances
beyond MELCO's control.
f. All Product information and specifications contained
on MELCO's website and in catalogs, manuals, or
technical information materials provided by MELCO
are subject to change without prior notice.
g. The Product information and statements contained on
MELCO's website and in catalogs, manuals, technical
bulletins or other materials provided by MELCO are
provided as a guide for Customer's use. They do not
constitute warranties and are not incorporated in the
contract of sale for the Products.