Service Support - Emerson Rosemount 3308A Reference Manual

Service and Troubleshooting
August 2017
6.9

Service support

To expedite the return process outside of the United States, contact the nearest Emerson representative.
Within the United States, call the Emerson Instrument and Valve Response Center using the
1-800-654-RSMT (7768) toll-free number. This center, available 24 hours a day, will assist you with any
needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the process material to which the product was
last exposed.
Individuals who handle products exposed to a hazardous substance can avoid injury if they are informed
of and understand the hazard. Returned products must include a copy of the required Material Safety
Data Sheet (MSDS) for each substance.
Emerson Instrument and Valve Response Center representatives will explain the additional information
and procedures necessary to return goods exposed to hazardous substances.
NOTICE
Shipping considerations for wireless products.
The unit was shipped to you without the Power Module installed. Please remove the Power Module prior
to shipping the unit.
Each Power Module contains two "C" size primary lithium/thionyl chloride batteries. Primary lithium
batteries (charged or discharged) are regulated during transportation by the U.S. Department of
Transportation. They are also covered by IATA (International Air Transport Association), ICAO
(International Civil Aviation Organization), and ARD (European Ground Transportation of Dangerous
Goods). It is the responsibility of the shipper to ensure compliance with these or any other local
requirements. Consult current regulations and requirements before shipping.
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PRELIMINARY
Reference Manual
00809-0100-4308, Rev CA
Service and Troubleshooting