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Service and Troubleshooting
August 2017
6.3.3
Power module troubleshooting
Symptom
The Power Module seems to run out of
battery very fast.
6.3.4
Device display troubleshooting
Symptom
The device display is not functioning.
6.3.5
Wireless network troubleshooting
Symptom
The device is not joining the wireless
network.
Limited Bandwidth error
92
PRELIMINARY
Possible cause and recommended actions
Consider Update Rate, refer to
page
67. Selecting a fast update rate has an impact on Power
Module life.
Consider Performance Mode, refer to
page
167. The Power Module life is reduced if Performance Mode
is set to High.
Check that Power Mode is set to Normal, see
page
167.
Verify device is not installed in extreme temperatures.
Verify that device is not a network pinch point.
Possible cause and recommended actions
Display Mode is set to Disabled. Set Display Mode to On Demand
or Periodic, refer to
Reseat the device display according to
on page
56.
Possible cause and recommended actions
Verify Network ID and Join Key. The Network ID and Join Key in the
device must match the Network ID and Join Key of the Gateway,
refer to
"Obtain network ID and join key" on page 67
network ID and join key" on page
Enable High Speed Operation on the Wireless Gateway.
Check Power Module.
Verify that Active Advertising has been enabled on the Wireless
Gateway.
Verify device is within range of at least one other wireless device or
the Wireless Gateway, see
Verify device is configured to join. Send the "Join Now" command
to the device, see
See the Troubleshooting section in the Gateway
for more information.
Reduce the Update Rate on transmitter, refer to
update rate" on page
Increase communication paths by adding more wireless points.
Check that device has been online for at least an hour.
Check that device is not routing through a "limited" routing node.
Create a new network with an additional Wireless Gateway.
Reference Manual
00809-0100-4308, Rev CA
"Configure update rate" on
"Performance mode" on
"Power mode" on
"Display mode" on page
165.
"Utilize the device display"
68.
"Network join details" on page
"Network join details" on page
67.
Service and Troubleshooting
and
"Enter
99.
99.
Reference Manual
"Configure
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Troubleshooting
