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Optional service
Delivered by experienced, certified engineers, HPE support services help you keep your servers up and
running with support packages tailored specifically for HPE ProLiant systems. HPE support services let you
integrate both hardware and software support into a single package. A number of service level options are
available to meet your business and IT needs.
HPE support services offer upgraded service levels to expand the standard product warranty with easy-to-
buy, easy-to-use support packages that will help you make the most of your server investments. Some of the
HPE support services for hardware, software or both are:
•
Foundation Care – Keep systems running.
◦
6-Hour Call-to-Repair
◦
4-Hour 24x7
◦
Next Business Day
•
Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
◦
6-Hour Call-to-Repair
◦
4-Hour 24x7
◦
Next Business Day
•
Deployment service for both hardware and software
•
HPE Education Services – Help train your IT staff.
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The time commitment for this repair service might vary depending on the site's geographical region. For
more service information available in your site, contact your local HPE support center.
For more information on HPE support services, see the Hewlett Packard Enterprise website.
Server warnings and cautions
WARNING:
This server is very heavy. To reduce the risk of personal injury or damage to the equipment:
•
Observe local occupational health and safety requirements and guidelines for manual handling.
•
Reduce the weight of the server by removing the drives before installing or removing the server from
the chassis.
•
Obtain adequate assistance to lift and stabilize the server during installation or removal. Hewlett
Packard Enterprise recommends that a minimum of two people are required for installing or
removing the server from the chassis. A third person might be required to help align the server if the
server is installed higher than chest level.
•
Use caution when installing or removing the server from the chassis; it is unstable when the server
locks are not engaged with the chassis.
WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
CAUTION:
Electrostatic discharge can damage electronic components. Be sure you are properly grounded before
beginning this procedure.
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