Sgi Remote Services Primary Capabilities; Sgi Remote Services Benefits - Silicon Graphics ICE X User Manual

SGI Remote Services Primary Capabilities

SGI Remote Services Benefits

SGI Remote Services provides a secure connection to SGI Customer Support - on demand. This
can ensure business continuance with SGI systems management and optimization.
• 24x7 remote monitoring and data gathering of SGI customer systems
• Alerts and notification on changes, failures and potential failures
• Log files immediately available
• Configuration fingerprint
• Secure file transfer
• Optional secure remote access to customer systems
• Improved uptime and system availability
• Proactive identification of issues before they create an outage
• Increase system stability by monitoring hardware and software version compatibility
• Reduced time to resolve support cases
• Greater operational efficiency
• Less involvement of customer staff during troubleshooting
• Faster support case resolution
• Improved productivity
Proactive potential problem identification can result in higher system availability.
Automated Alerts and, in some instances, Case Opening results in faster problem resolution time
and less direct involvement required by Customer Support Teams. SGI Remote Services is
available for all currently shipping SGI ICE, UV and Rackable systems and also other specific
SGI systems. Check with your SGI sales or service representative for more details.