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Technical Assistance
Other Resources
SGI Warranty Levels
007-5806-004
•
SGI Knowledgebase
•
Service call logging and tracking
•
Submission of technical questions
Note that the customer document access on the SGI Customer Portal has replaced the SGI
TechPubs Library.
This website topic area covers how and where to obtain direct technical assistance from SGI or
our contracted service partners and includes:
•
Customer Support Centers in North America, the Asia-Pacific zone, Near-East and Europe
•
Authorized support partners in areas not directly supported by an SGI Customer Support
Center
Topics covered under Other Resources include:
•
Support Services descriptions
•
Product Warranties
•
Customer Replaceable Units (CRU)
•
Warranty and Support Contract Transfers
•
Service Contracts
•
Software Keys
The complete SGI Electronic Support services are available to customers who have a valid SGI
Warranty or support contract. Additional electronic services may become available after
publication of this document; contact your SGI sales or support representative for the latest
information.
Accessing Online Support Information and Services
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Table of Contents
Troubleshooting
Need help?
Do you have a question about the ICE X and is the answer not in the manual?
Questions and answers