Sgi Remote Services Primary Capabilities; Sgi Remote Services Benefits; Sgi Remote Service Operations Overview - Silicon Graphics ICE X User Manual

1: Operation Procedures

SGI Remote Services Primary Capabilities

SGI Remote Services Benefits

SGI Remote Service Operations Overview

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• 24x7 remote monitoring and data gathering of SGI UV customer systems
• Alerts and notification on changes, failures and potential failures
• Log files immediately available
• Configuration fingerprint
• Secure file transfer
• Optional secure remote access to customer systems
• Improved uptime and system availability
• Proactive identification of issues before they create an outage
• Increase system stability by monitoring hardware and software version compatibility
• Reduced time to resolve support cases
• Greater operational efficiency
• Less involvement of customer staff during troubleshooting
• Faster support case resolution
• Improved productivity
Proactive potential problem identification can result in higher system availability
Automated Alerts and, in some instances, Case Opening results in faster problem resolution time
and less direct involvement required by Customer Support Teams. SGI Remote Services are
available for all UV systems and also other specific SGI systems.
An SGI Support Services Software Agent runs on each SGI system
remote system monitoring and secure communication to SGI Support staff.
and software configuration as well as system health information is captured and stored in the
Cloud. Figure 1-7 shows an example visual overview of the monitoring and response process.
at your location, enabling
Your basic hardware
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