Optional Sgi Remote Services (Sgi Rs); Sgi Remote Services Primary Capabilities; Sgi Remote Services Benefits - Silicon Graphics InfiniteStorage C1104-GP6 System User's Manual

1: Introduction

Optional SGI Remote Services (SGI RS)

SGI Remote Services Primary Capabilities

SGI Remote Services Benefits

8
The optional SGI RS system automatically detects system conditions that indicate potential future
problems and then notifies the appropriate personnel. This enables you and SGI global support
teams to pro-actively support systems and resolve issues before they develop into actual failures.
SGI Remote Services provides a secure connection to SGI Customer Support - on demand. This
can ensure business continuance with SGI systems management and optimization.
• 24x7 remote monitoring and data gathering of SGI customer systems
• Alerts and notification on changes, failures and potential failures
• Log files immediately available
• Configuration fingerprint
• Secure file transfer
• Optional secure remote access to customer systems
• Improved uptime and system availability
• Proactive identification of issues before they create an outage
• Increase system stability by monitoring hardware and software version compatibility
• Reduced time to resolve support cases
• Greater operational efficiency
• Less involvement of customer staff during troubleshooting
• Faster support case resolution
• Improved productivity
Proactive potential problem identification can result in higher system availability.
Automated Alerts and, in some instances, Case Opening results in faster problem resolution time
and less direct involvement required by Customer Support Teams. SGI Remote Services is
007-6465-001