Accumetrics VerifyNow User Manual page 99

No. Issue Description
32 Attention – Cover
opened
The assay port cover
was opened during the
assay.
VerifyNow System User Manual
Resolution
Typically, this event occurs when the assay port cover is opened
during the assay or when air bubbles are present in the detection
wells of the assay device.
1) Verify that the assay port cover was not inadvertently opened
while the assay was running. If so, repeat the assay using a new
sample and assay device.
NOTE: Close the assay port cover within 5 seconds after
insertion of the sample tube. Do not open the cover until
prompted.
2) Keep the assay device for troubleshooting, and verify there are no
bubbles in the detection wells. If bubbles are visible, use a cleaning
device, repeat with a new sample and assay device.
NOTE: Make sure to gently invert the sample as specified in
Section 6.4 to avoid bubbles.
3) If the problem continues, call Customer Support and have the
assay device handy.
Page 99
TROUBLESHOOTING - 10
14340.J