Harmonic MediaGrid Installation And Configuration Manual page 297

Chapter 9 Troubleshooting
NOTE: For debug to take effect, the Harmonic MediaGrid system must be mounted.
2. Apply changes to any other parameters at the request of Technical Support.
Apply
3. Click
The changes take effect immediately.
4. Reproduce the issue.
5. Collect all log files at the location specified in the
After debugging is complete, be sure to decrease the logging level to the default setting.
Collecting Log Files on a Macintosh Client
For a Macintosh client, you must first enable logging on the client FSD, then reproduce the issue,
before collecting log files.
1. Run the following command to ensure that the debug level is set to default:
sudo sysct1 -w debug.omfs=3
2. Reproduce the problem.
3. Collect the following log files:
/var/log/system.log

/var/log/kernel.log

Collecting Log Files on a Linux Client
On a Linux client, collect log messages at /var/log/messages.
Technical Support might also ask you to collect the currently configured Linux FSD parameters. To
access them, enter the following command:
cat /proc/sys/omfs*
Collecting Log Messages on the ContentBridge
Log messages on the ContentBridge are located at /var/log/omneon/remote/<IP address of
ContentBridge>.
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OK
and then .
297
Troubleshooting a Component, Cluster, or Client Failure
Log file
field.
Harmonic MediaGrid Release 4.1