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Table of Contents
Related Manuals for Harmonic Spectrum MediaStore Series
Summary of Contents for Harmonic Spectrum MediaStore Series
- Page 1 Spectrum MediaStore ™ Component Replacement Guide Revision C...
- Page 2 Harmonic assumes no responsibility or liability arising from the use of the products described herein, except as expressly agreed to in writing by Harmonic. The use and purchase of this product does not convey a license under any patent rights, copyrights, trademark rights, or any intellectual property rights of Harmonic.
- Page 3 Agreement, installing or downloading the Software as defined below or using the Software preloaded or embedded in your System. As used herein, the term "Software" means the Harmonic owned software and/or firmware used in or with the Products and embedded into, provided with or loaded onto the Products in object code format, but does not include, and this Agreement does not address, any third-party or free or open source software separately licensed to you ("Third Party Software").
- Page 4 System. Every reasonable attempt has been made to comply with all licensing requirements for all components used in the system. Any oversight is unintentional and will be remedied if brought to the attention of Harmonic at support@harmonicinc.com.
- Page 5 Copyright © 2015–2016 Harmonic Inc. All rights reserved. Harmonic, the Harmonic logo, Omneon, the Omneon logo, [all other Harmonic products mentioned] are trademarks, registered trademarks or service marks of Harmonic Inc. in the United States and other countries. Dolby, Dolby Digital, Dolby Digital Plus and Dolby E are registered trademarks of Dolby Laboratories.
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Page 6: Table Of Contents
Replacing a power cooling module....................25 Chapter 4: Chassis replacement .....................27 Replacing the chassis........................27 Verifying functionality........................28 Appendix A: Harmonic Technical Assistance Center contact information ........ 29 Harmonic corporate contact information.................... 30 Useful information for Technical Support....................30 Information about your Spectrum system..................30 Information about the SystemManager client PC................ - Page 7 Spectrum MediaStore Appendix B: Safety and regulatory compliance information ............. 33 Important safety instructions......................33 Safety symbols & safety, warning & caution instructions..............34 Symboles de sécurité de sécurité, d'avertissement et Attention Instructions..........36 Sicherheit Symbole und Sicherheit, Achtung & Vorsicht Anleitung............39 Site preparation instructions......................
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Page 8: Chapter 1: Introduction
This guide provides information to help you replace components in your Spectrum device or system. Make sure that you read all safety warnings and instructions, and that you have received a replacement component from Harmonic before you begin any of the procedures in this guide. -
Page 9: Chapter 2: Mediastore 7200 Component Replacement
Replacing a power cooling module Replacing the bezel Over time, the bezel LEDs can wear out. Replacement bezels are available from Harmonic. CAUTION: The front panel is susceptible to electrostatic discharge (ESD) when the bezel is removed. Wear the appropriate ESD protection when you remove the bezel. - Page 10 Replacing the bezel 2. Pull the right side of the bezel slightly away from the chassis, and then disconnect the bezel cable from the 4-pin connector from the front panel. Example: MediaStore Component Replacement Guide...
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Page 11: Installing The Bezel
Chapter 2: MediaStore 7200 component replacement Installing the bezel Before you install the bezel, ensure that the server is mounted on the rack and that all disk drives are installed. NOTE: For optimum airflow, do not obstruct the air vents on the bezel after it is installed. 1. -
Page 12: Replacing A Disk Drive
Harmonic. IMPORTANT: Use ONLY Harmonic-supplied replacement drives. Drives from any other source will be excluded from coverage under the Harmonic product limited warranty and maintenance services programs. In addition, any errors or damages caused by the use of drives provided from any other source will cause the entire product to be excluded from coverage under the Harmonic product limited warranty and maintenance services programs. -
Page 13: Failing A Drive
If you wish to install a Harmonic-supplied drive model that is not supported by your current version of Spectrum firmware, you may need to install a "DDC" configuration file to your video server, which enables you to install and use the new drive. For details, see "Installing a DDC file" in the Harmonic SystemManager User Guide. -
Page 14: Removing A Failed Drive
Replacing a disk drive Removing a failed drive Drives may be replaced while the system is powered on. Make sure you have a replacement drive on hand before removing the failed drive. NOTE: Damage can occur to a drive if it is removed while it is spinning. After failing a drive, wait 30 seconds to remove the drive to ensure that it has stopped spinning. -
Page 15: Installing A Replacement Drive
Chapter 2: MediaStore 7200 component replacement Installing a replacement drive Install the replacement drive and then verify that SystemManager reports the drive as alive. The RAID set rebuild should begin automatically. 1. Press the blue release button on the replacement drive to open the lever. 2. -
Page 16: Replacing An Expander Module
Once complete, RAID set status changes to Normal, Attached, Viable. What to do next If you replaced a failed drive with a new drive from Harmonic, use the packaging materials (carton, cushion, and electrostatic sensitive bag) from the replacement disk drive to carefully repackage the failed drive and return it promptly to Harmonic for analysis. - Page 17 Chapter 2: MediaStore 7200 component replacement 5. With the tray handle fully extended, slide the replacement expander module into the slot until it is firmly seated. 6. Close the tray handle, lifting it slightly in order to align the thumb screw with the hole, and then tighten the thumb screw.
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Page 18: Replacing A Fan
Replacing a fan 7. Attach the SAS cables to the new expander module. NOTE: Do not twist the SAS cables or bundle them with the power cables. 8. Power on the Spectrum system. Refer to "Powering up a Spectrum System" in the Spectrum System Installation Guide for complete instructions. - Page 19 Chapter 2: MediaStore 7200 component replacement 2. Loosen the two captive thumb screws on both sides of the fan. 3. Grasping both thumb screws, pull the fan gently but firmly until it clears the chassis. Example: 4. Slide the replacement fan into the bay, aligning the thumb screws with the screw holes on the chassis. 5.
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Page 20: Replacing A Power Cooling Module
To take full advantage of the redundancy, Harmonic recommends that you use separate, isolated power sources for each AC input. DANGER: Observe all conventional ESD precautions when handling Spectrum devices and components. - Page 21 Chapter 2: MediaStore 7200 component replacement 2. Disconnect the AC power cable from the failed power supply module. 3. Wait one minute for the fan to spin down. 4. Push the green latch downward while you grasp the power supply handle, and then slide the power supply module out of the bay.
- Page 22 Replacing a power cooling module 7. Connect the AC power cable to the new power supply. MediaStore Component Replacement Guide...
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Page 23: Chapter 3: Mediastore 5000 Series Component Replacement
If you wish to install a Harmonic-supplied drive model that is not supported by your current version of Spectrum firmware, you may need to install a "DDC" configuration file to your video server, which enables you to install and use the new drive. For details, see "Installing a DDC file" in the Harmonic SystemManager User Guide. -
Page 24: Failing A Drive
CAUTION: Wait 30 seconds before unlatching the drive. 5. If the serial numbers do not match, wait at least 15 seconds after removal, then reinsert the drive. Call Harmonic Technical Support immediately and do not continue with this procedure. MediaStore Component Replacement Guide... -
Page 25: Removing A Failed Drive
Chapter 3: MediaStore 5000 series component replacement Removing a failed drive On MediaStore 5000 series units, the drive latch is located on the top of the drive carrier. CAUTION: Drive spin-down. Damage can occur to a drive if it is removed while still spinning. -
Page 26: Replacing An I/O Module
Number (RA) before shipping the drive. Replacing an I/O module Harmonic suggests that you label the SAS cables as you remove them from the I/O module. This will ensure the cables are correctly assigned in the new module. CAUTION: When replacing an I/O module, the entire Spectrum system must be shut down. - Page 27 Chapter 3: MediaStore 5000 series component replacement Refer to “Powering down a Spectrum System” in the Spectrum System Installation Guide for complete instructions. 2. Remove the Serial-attached SCSI (SAS) cables. 3. Grip the module latch between thumb and forefinger, and squeeze them together to release the latch. 4.
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Page 28: Replacing A Power Cooling Module
The MediaStore is equipped with two hot-swappable power cooling modules (PCM), each with an independent AC connector. If one fails, the load is transferred to the remaining PCM without interrupting service. To take full advantage of the redundancy, Harmonic recommends that you use separate, isolated power sources for each AC input. - Page 29 Chapter 3: MediaStore 5000 series component replacement 6. Connect the AC power cable.
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Page 30: Chapter 4: Chassis Replacement
The SAS cables, disk drives, and I/O modules must be removed from the original MediaStore and installed in the replacement MediaStore in the same corresponding positions. As such, Harmonic recommends that you label each component as you remove it from the chassis. -
Page 31: Verifying Functionality
12. Power up the Spectrum system. Refer to "Powering up" in the Spectrum System Installation Guide for complete instructions. Verifying functionality Harmonic recommends that you verify functionality of the replacement equipment in your Spectrum system before using it on air. -
Page 32: Appendix A: Harmonic Technical Assistance Center Contact Information
Appendix A Harmonic Technical Assistance Center contact information A list of phone numbers, e-mail addresses, and important links for the Harmonic Technical Assistance Center (TAC). Table A-1: Technical Assistance Center phone numbers and email addresses Region Telephone Technical Support Email Americas 888.673.4896... -
Page 33: Harmonic Corporate Contact Information
Appendix A: Harmonic Technical Assistance Center contact information Harmonic corporate contact information Phone numbers and addresses for the corporate office. Harmonic corporate address 4300 North First Street San Jose, CA 95134 U.S.A. Harmonic corporate telephone numbers Tel. 1.800.788.1330 (from the U.S. and Canada) Tel. -
Page 34: Information About The Systemmanager Client Pc
Useful information for Technical Support • Is the Automation using VDCP or API for communication control? Information about the SystemManager client PC Please gather information about the SystemManager client PC as well as the SystemManager database file before contacting Technical Support. Technical Support may request the following information: •... - Page 35 = second of log start What to do next Once you obtain a Return Authorization Number (RA) from Harmonic Technical Support, email a copy of the requested file(s) to Technical Support and quote the RA number in the email.
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Page 36: Appendix B: Safety And Regulatory Compliance Information
Legal disclaimer: Information in this document is provided in connection with Harmonic products. Unless otherwise agreed in writing Harmonic products are not designed nor intended for any application in which the failure of the product could cause personal injury or death. -
Page 37: Safety Symbols & Safety, Warning & Caution Instructions
To avoid personal injury or property damage, before you begin installing or replacing the product, read, observe, and adhere to all the following safety instructions and information. Harmonic products and/or product packaging may be marked with the safety symbols used throughout this document, when it is necessary to alert operators, users, and service providers to pertinent safety instructions in the manuals. - Page 38 Safety symbols & safety, warning & caution instructions Mark Notes Chassis warning • Before connecting or disconnecting ground or power wires to the chassis, ensure that power is removed from the DC circuit. • To prevent personal injury or damage to the chassis, lift the unit only by using handles that are an integral part of the chassis, or by holding the chassis underneath its lower edge.
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Page 39: Symboles De Sécurité De Sécurité, D'avertissement Et Attention Instructions
Risk of explosion if battery is replaced incorrectly or with an incorrect type. • Dispose of used batteries according to the manufacturer's instructions. • There are no user-serviceable batteries inside Harmonic products. Refer to Harmonic qualified personnel only to service the replaceable batteries. Caution Symboles de sécurité de sécurité, d'avertissement et Attention Instructions Comprendre la signification des différents symboles de sécurité... - Page 40 Symboles de sécurité de sécurité, d'avertissement et Attention Instructions de sécurité utilisés dans le présent document, lorsque cela est nécessaire pour alerter les opérateurs, les utilisateurs et les fournisseurs de services de consignes de sécurité pertinentes dans les manuels. Mark Notes Installation ou remplacement de l'unité...
- Page 41 Appendix B: Safety and regulatory compliance information Mark Notes Choc électrique avertissement • Il est possible que cette unité soit munie de plusieurs cordons d'alimentation. Pour éviter les risques d'électrocution, débrancher les deux cordons d'alimentation avant de réparer l'unité. • Avant de travailler sur un châssis ou à...
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Page 42: Sicherheit Symbole Und Sicherheit, Achtung & Vorsicht Anleitung
• Mettre au rebut les batteries usagees conformement aux instructions du fabricant. • Les batteries des produits Harmonic ne peuvent pas être réparées ni entretenues par l'utilisateur. Ne confier l'entretien des batteries remplaçables Attention qu'à du personnel compétent de Harmonic. - Page 43 Appendix B: Safety and regulatory compliance information in diesem Dokument verwendet werden, markiert, wenn es notwendig ist für die Betreiber, Anwender und Dienstleister, um relevante Sicherheitsanweisungen in den Handbüchern zu alarmieren. Mark Notes Installation oder den Austausch des Produkts Einheit Warnung •...
- Page 44 Sicherheit Symbole und Sicherheit, Achtung & Vorsicht Anleitung Mark Notes Chassis Warnung • Gleichstrom-Unterbrechung Bevor Sie Erdungs- oder Stromkabel an das Chassis anschließen oder von ihm abtrennen, ist sicherzustellen, daß der Gleichstrom-Stromkreis unterbrochen ist. • Um Verletzungen und Beschädigung des Chassis zu vermeiden, sollten Sie das Chassis nicht an den Henkeln auf den Elementen (wie z.B.
- Page 45 Appendix B: Safety and regulatory compliance information Mark Notes Elektroschock-Warnung • Diese Einheit hat möglicherweise mehr als ein Netzkabel. Zur Verringerung der Stromschlaggefahr trennen Sie beide Netzgerätekabel ab, bevor Sie die Einheit warten. • Vor der Arbeit an einem Chassis für Arbeiten in der Nähe Stromversorgung, ziehen Sie das Netzkabel mit Netzeinheiten.
- Page 46 Bei Einsetzen einer falschen Batterie besteht Explosionsgefahr • Entsorgen Sie die benutzten Batterien nach den Anweisungen des Herstellers. • Es gibt keine zu wartenden Akkus im Harmonic Produkte. Siehe Harmonic qualifiziertes Personal, um die austauschbare Batterien Service Vorsich MediaStore Component Replacement Guide...
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Page 47: Site Preparation Instructions
Do not move or ship equipment unless it is correctly packed in its original wrapping and shipping containers. ◦ Only allow Harmonic trained personnel to undertake equipment service and maintenance. Do not permit unqualified personnel to operate the unit. ◦... -
Page 48: Product End-Of-Life Disassembly Instructions
Review guidance on responsible product disposal and recycling of a products. For disassembly instructions, please call the technical support in order to remove components requiring selective treatment, as defined by the EU WEEE Directive (2012/19/EU). See Harmonic Technical Assistance Center contact information on page 29. -
Page 49: Safety Rules (English)
Le personnel du recycleur doit avoir de l'expérience des outils de démontage de l'appareil. Les produits Harmonic ne doivent pas être démontés par du personnel non qualifié. Une mauvaise connaissance des outils peut causer des dommages et des blessures. -
Page 50: Electromagnetic Compatibility Notices - Class A
FCC radio frequency emission limits. Modifications to this equipment not expressly approved by Harmonic may void the authority granted to the user by the FCC to operate this equipment and you may be required to correct any interference to radio or television communications at your own expense. - Page 51 Appendix B: Safety and regulatory compliance information English translation of the notice above: This is a Class A Information Product, when used in residential environment, it may cause radio frequency interference, under such circumstances, the user may be requested to take appropriate counter measures. 6.
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Page 52: Product Regulatory Compliance Markings
Product regulatory compliance markings Product regulatory compliance markings Understand the meaning of different product regulatory compliance markings. Country/ Testing Certification Regulatory Product marks region standard/ type mark name specification USA/ Safety NRTL EN 60950- Canada (National 1:2006 Recognized +A11:2009 Test +A1:2010 Laboratory) +A12:2011;... - Page 53 Appendix B: Safety and regulatory compliance information Country/ Testing Certification Regulatory Product marks region standard/ type mark name specification Mexico NOM-019- Safety SCFI-1998 Taiwan Safety and BSMI Certification 14336-1:2010 (RPC) Number 13438:2006; & Class A Class A Warning Japan VCCI VCCI V-3/2013.04;...
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Page 54: Product Environmental Compliance
Restricted substance statement Harmonic products contain less than the permitted limits for the six restricted substances except where exemptions published in the RoHS2 Directive are applicable. This statement is based on vendor-supplied analysis or material certifications, and/or lab test results of the component raw materials used in the manufacture of Harmonic products. -
Page 55: Eu Reach
European Union regulation on chemicals and their safe use which came into force in June, 2007. Harmonic supports the basic aim of REACH in improving the protection of human health and environment through the better and earlier identification of intrinsic properties of chemical substances. Harmonic products are considered “articles”... -
Page 56: Other Rohs And Reach Type Regulations
SJ/T11363 2006 standard. Other RoHS and REACH type regulations Harmonic will comply with RoHS and REACH type regulations evolving in other countries, if they become relevant to our products or in markets where we sell our products. -
Page 57: Battery Directive
In order to assist EU member states to preserve, protect and improve the quality of the environment, protect human health and utilize natural resources prudently and rationally, Harmonic strives to recycle in compliance with the WEEE Directive any of its products that cannot be re-used. -
Page 58: Compliance With Country Specific Environmental, Safety And Emc Standards
Compliance with country specific environmental, safety and EMC standards Harmonic will pay for the cost of shipping and will provide a Certificate of Recycling or a Certificate of Destruction upon request. For more information on collection, reuse and recycling or to initiate the WEEE take-back process, please complete the form at http://www.harmonicinc.com/webform/weee-... - Page 59 Copyright © 2016 Harmonic Inc. All rights reserved.