Lexmark 7462 series Service Manual page 234

Action
Step 8
Is the device a multifunction printer?
Step 9
Run a copy job.
Does the problem remain?
Step 10
Run a scan‑to‑PC job.
Does the problem remain?
Step 11
Is there an installed optional memory card?
Step 12
Reinstall the optional memory card, and then send a print job to
the device.
Does the problem remain?
Step 13
Install a Lexmark‑recommended memory option, and then send a
print job to the device.
Does the problem remain?
Step 14
Is there a modem installed on the device?
Step 15
Reinstall the modem, and restart the device.
Does the problem remain?
*
Before contacting your next level of support, make you have the following information and materials:
•
Exact 900.xx error digits and complete error message
•
Printed menu settings page
•
Printed network settings page
•
Device error log
•
A sample print file if error appears to be isolated to a single file
•
File/application used if error is related to a specific print file
•
Device operating system
•
Driver used (PCL/PS)
•
Frequency of the occurrence of the error
Diagnostic information
234
Yes No
Go to step 9. Go to step 11.
Contact the next Go to step 10.
*
level of support .
Contact the next Go to step 11.
*
level of support .
Go to step 12. Go to step 13.
Go to step 13. Go to step 14.
Contact the next The problem is
*
solved.
level of support .
Go to step 15. Go to step 19.
Go to step 16. Go to step 18.
7462