Action
Step 4
Replace the sensor (tamper HP). Go to
assembly tamper HP left and right) removal" on page
Does the problem remain?
Step 5
Replace the output option.
Does the problem remain?
Stapler mechanism not in home position failure service check
Action
Step 1
Check all the connections on the StapleSmart finisher controller
card and the stapler assembly.
Does the problem remain?
Step 2
a
Remove the staple cartridge, and then remove all jammed
staples.
b
Reinstall the staple cartridge.
Does the problem remain?
Step 3
a
Remove the stapler assembly. Go to
stapler unit assembly removal" on page
b
Manually rotate the drive gears, and then reset the stapler.
c
Remove all jammed staples, and then reinstall the stapler
assembly.
Does the problem remain?
Step 4
Replace the stapler assembly. Go to
stapler unit assembly removal" on page
Does the problem remain?
"Sensor (MFP stapler
498.
"MFP stapler assembly
494.
"MFP stapler assembly
494.
Diagnostic information
162
Yes
No
Go to step 5.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Go to step 4.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
7462