Technical Support; Factory Service; Shipping Instructions - Orban OPTIMOD-FM 8500S Operating Manual

OPTIMOD-FM DIGITAL

Technical Support

If you require
http://www.orban.com/contact/
problem accurately. Know the serial number of your 8500S ⎯ this is printed on the
rear panel of the unit.
Please check Orban's website, www.orban.com, for Frequently Asked Questions and
other technical tips about 8500S that we may post from time to time. Manuals (in
.pdf form) and 8500S software upgrades will be posted there too — click
"Downloads" from the home page.

Factory Service

Before you return a product to the factory for service, we recommend that you refer
to this manual. Make sure you have correctly followed installation steps and opera-
tion procedures. If you are still unable to solve a problem, contact our Customer Ser-
vice for consultation. Often, a problem is relatively simple and can be quickly fixed
after telephone consultation.
If you must return a product for factory service, please notify Customer Service by
telephone, before you ship the product; this helps us to be prepared to service your
unit upon arrival. Also, when you return a product to the factory for service, we rec-
ommend you include a letter describing the problem.
Please refer to the terms of your Limited One-Year Standard Warranty, which ex-
tends to the first end user. After expiration of the warranty, a reasonable charge will
be made for parts, labor, and packing if you choose to use the factory service facility.
Returned units will be returned C.O.D. if the unit is not under warranty. Orban will
pay return shipping if the unit is still under warranty. In all cases, the customer pays
transportation charges to the factory (which are usually quite nominal).

Shipping Instructions

Use the original packing material if it is available. If it is not, use a sturdy, double-
walled carton no smaller than 7" (H) x 15.5" (D) x 22" (W) ⎯ 18 cm (H) x 40 cm (D) x
56 cm (W), with a minimum bursting test rating of 200 pounds (91 kg). Place the
chassis in a plastic bag (or wrap it in plastic) to protect the finish, then pack it in the
carton with at least 1.5 inches (4 cm) of cushioning on all sides of the unit. "Bubble"
packing sheets, thick fiber blankets, and the like are acceptable cushioning materi-
als; foam "popcorn" and crumpled newspaper are not. Wrap cushioning materials
tightly around the unit and tape them in place to prevent the unit from shifting out
of its packing.
Close the carton without sealing it and shake it vigorously. If you can hear or feel
the unit move, use more packing. Seal the carton with 3-inch (8 cm) reinforced fi-
technical support,
for contact information. Be prepared to describe the
contact Orban customer
TROUBLESHOOTING
service. See
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