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Table of Contents
Troubleshooting
Action
Step 2
Turn off the printer, then wait about 10 seconds, and then turn it
back on.
Does the tray operate properly?
Step 3
Print a menu settings page, and then check if the tray is listed in
the Installed Features list.
Note: If the tray is listed in the menu settings page, but paper
jams when it enters or exits the tray, then it may not be properly
installed.
Is the tray listed in the menu settings page?
Step 4
Check if the tray is available in the printer driver.
Note: You may need to manually add the tray in the printer driver
to make it available for print jobs. For more information, see
"Adding available options in the print driver" on page
Is the tray available in the printer driver?
Step 5
Check if the tray is selected.
From the application you are using, select the tray. If you are
using Mac OS X version 9, then make sure the printer is set up
in Chooser.
Does the tray operate properly?
Yes
The problem is
solved.
Go to step 4.
Go to step 5.
41.
The problem is
solved.
190
No
Go to step 3.
For more
information, see the
setup sheet that
came with the 2100-
sheet tray.
Manually add the
tray in the printer
driver.
Contact
technical
support.

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