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Table of Contents
Troubleshooting
Cannot detect internal option
Action
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn
on the printer.
Does the internal option operate correctly?
Step 2
Check if the internal option is properly installed in the controller
board.
a
Turn off the printer using the power switch, and then unplug the
power cord from the electrical outlet.
b
Make sure the internal option is installed in the appropriate
connector in the controller board.
c
Connect the power cord to the printer, then to a properly
grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 4
a
Check if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see
on page
41.
b
Resend the print job.
Does the internal option operate correctly?
"Adding available options in the print driver"
Yes
No
The problem is
Go to step 2.
solved.
Go to step 3.
Connect the internal
option to the
controller board.
Go to step 4.
Reinstall the internal
option.
The problem is
Contact
solved.
support.
191
technical

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