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Table of Contents
Dell S5840cdn Laser Printer
User's Guide
May 2016
Trademarks
Information in this document is subject to change without notice.
© 2016 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation; AirPrint,
the AirPrint logo, Mac, and the Mac logo are trademarks of Apple, Inc.; Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service
marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited. Google Cloud Print is a trademark of Google Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.

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  • Page 1 Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited. Google Cloud Print is a trademark of Google Inc. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any...
  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer........................ 10 Printer configurations............................11 Attaching cables..............................11 Using the control panel.............................13 Understanding the status of the power button and indicator light............13 Using the home screen.............................14 Printing a menu settings page........................
  • Page 3 Contents Printing from a mobile device using Dell Document Hub..............24 Configuring confidential jobs......................... 25 Printing held jobs...............................25 Printing a font sample list..........................25 Printing a directory list............................. 25 Canceling a print job............................26 Securing the printer..................27 Erasing printer memory............................27 Erasing printer hard disk memory......................... 27 Configuring printer hard disk encryption....................
  • Page 4 Contents Color quality problems.............................88 Contacting technical support.........................90 Upgrading and migrating................92 Hardware................................92 Software................................106 Firmware................................106 Appendix....................108 Index......................110...
  • Page 5: Safety Information

    Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 6 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
  • Page 7 Safety information This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions. This product may produce small amounts of ozone during normal operation, and may be equipped with a filter designed to limit ozone concentrations to levels well below the recommended exposure limits.
  • Page 8: Learning About The Printer

    • Accessing printer reports • Accessing the Embedded Web Server • Installing optional accessories • Dell instructional videos • Finding the service tag Scan the Quick Response (QR) code or go to • Routine printer maintenance Dell.com/QRL/Printer/S5840cdn to view product •...
  • Page 9 Note: The service tag and express service code appear on labels on the printer. • Software CD Software and Drivers—Certified drivers for your printer and installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians •...
  • Page 10: Selecting A Location For The Printer

    Learning about the printer Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 11: Printer Configurations

    Learning about the printer Printer configurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
  • Page 12 Learning about the printer CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
  • Page 13: Using The Control Panel

    Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Keypad Enter numbers or symbols in an input field. Power button •...
  • Page 14: Using The Home Screen

    Learning about the printer Power button light Printer status The printer is off, ready, or processing data. Solid amber The printer is in sleep mode. Blinking amber The printer is in hibernate mode. Using the home screen When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to initiate an action.
  • Page 15: Printing A Menu Settings Page

    Learning about the printer These settings may also appear on the home screen Touch Bookmarks Access bookmarks. App Profiles Access application profiles. Lock Device Prevent users from accessing any printer functions from the home screen. Printing a menu settings page From the home screen, touch Settings >...
  • Page 16: Setting Up And Using The Home Screen Applications

    Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 17: Configuring Eco-settings

    Setting up and using the home screen applications Configuring Eco‑Settings From the home screen, touch Eco‑Settings. Configure the settings. Apply the changes.
  • Page 18: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
  • Page 19 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. •...
  • Page 20: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer first. •...
  • Page 21: Linking Trays

    Loading paper and specialty media Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. From the Paper Menu in the control panel, set the paper size and type to match the paper loaded in the tray.
  • Page 22: Printing

    Printing Printing Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. With a document open, click File > Print. If necessary, adjust the settings. Send the print job.
  • Page 23: Supported flash Drives And file Types

    The printer supports high‑speed USB flash drives with full‑speed standard. – USB flash drives must support the File Allocation Table (FAT) system. Many flash drives are tested and approved for use with the printer. For more information, go to www.dell.com/support/printers. File types Documents: •...
  • Page 24: Printing From A Mobile Device Using Mopria Print Service

    Select an item to print, and then tap the share icon. Tap Print, and then select the printer. Send the print job. Printing from a mobile device using Dell Document Hub From Google Play, download the Dell Document Hub application. From the home screen of your mobile device, tap Select the item to print.
  • Page 25: Configuring Confidential Jobs

    Printing Configuring confidential jobs From the home screen, touch Settings > Security > Confidential Print Setup. Configure the settings. Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Set the amount of time before confidential jobs are automatically deleted from the printer Expiration...
  • Page 26: Canceling A Print Job

    Printing Canceling a print job From the printer control panel From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. Select the job to cancel. From the computer Depending on the operating system, do either of the following: •...
  • Page 27: Securing The Printer

    Securing the printer Securing the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the home screen, touch Settings >...
  • Page 28: Statement Of Volatility

    Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
  • Page 29: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: •...
  • Page 30: Setting Up Serial Printing (windows Only)

    Maintaining the printer Changing port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration.
  • Page 31: Cleaning The Printer

    Note: You can also access this setting by touching the top section of the home screen. Ordering supplies using Printer Home Use the Search command on the Start menu to locate Dell Printer Home. Open the application, and then click Maintenance > Order supplies.
  • Page 32: Replacing Parts And Supplies

    Maintaining the printer Replacing parts and supplies Replacing a toner cartridge Open door B. Remove the toner cartridge. Unpack the new toner cartridge. Insert the new toner cartridge. Close door B.
  • Page 33 Maintaining the printer Replacing the imaging unit Open door B. Remove the waste toner bottle.
  • Page 34 Maintaining the printer Remove the imaging kit. Remove the black toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit.
  • Page 35 Maintaining the printer Unpack the new imaging unit. Insert the new imaging unit. Insert the black toner cartridge.
  • Page 36 Maintaining the printer Insert the imaging kit. Insert the waste toner bottle. Close door B.
  • Page 37 Maintaining the printer Replacing the imaging kit Open door B. Remove the waste toner bottle.
  • Page 38 Maintaining the printer Remove the imaging kit. Remove the toner cartridges. Unpack the new imaging kit, and then remove the packing material. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units. Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes.
  • Page 39 Maintaining the printer Note: The black imaging unit includes the black developer unit and photoconductor unit. Insert the black imaging unit into the new imaging kit. Insert the toner cartridges.
  • Page 40 Maintaining the printer Insert the new imaging kit. Insert the waste toner bottle. Close door B.
  • Page 41 Maintaining the printer Replacing the waste toner bottle Open door B. Remove the waste toner bottle. Unpack the new waste toner bottle.
  • Page 42 Maintaining the printer Insert the new waste toner bottle. Close door B. Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open doors A and D. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 43 Maintaining the printer Insert the new fuser. Close doors D and A. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 44 Maintaining the printer Remove the pick roller. Unpack the new pick roller.
  • Page 45 Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 46 Maintaining the printer Remove the pick roller. Unpack the new pick roller. Insert the new pick roller until it clicks into place. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 47 Maintaining the printer Remove the separator bracket. Unpack the new separator bracket. Insert the new separator bracket until it clicks into place. Insert the tray.
  • Page 48 Maintaining the printer Replacing the transfer module Turn off the printer, and then unplug the power cord from the electrical outlet. Open door B. Remove the waste toner bottle.
  • Page 49 Maintaining the printer Remove the imaging kit. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 50 Maintaining the printer Remove the transfer module. Unpack the new transfer module, and then remove the packing material. Insert the new transfer module. Close door A.
  • Page 51 Maintaining the printer Insert the imaging kit. Insert the waste toner bottle. Close door B. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 52: Moving The Printer

    Maintaining the printer Resetting the maintenance counter From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters. Select Fuser Reset or ITM Reset. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
  • Page 53: Saving Energy And Paper

    Use the preview feature to see how the document looks like before printing it. • Print one copy of the document to check its content and format for accuracy. Recycling Recycling Dell products To return Dell products for recycling: Visit our Web site at www.dell.com/recycle. Select your country or region.
  • Page 54 Maintaining the printer Follow the instructions on the computer screen.
  • Page 55: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
  • Page 56: Identifying Jam Locations

    Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
  • Page 57: Paper Jam In Trays

    Clearing jams Paper jam in trays Pull out the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 58: Paper Jam In The Multipurpose Feeder

    Clearing jams Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the standard bin Remove the jammed paper.
  • Page 59: Paper Jam In Door A

    Clearing jams Open doors A and D, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Close doors D and A.
  • Page 60 Clearing jams Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in the duplex unit Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 61 Clearing jams Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex cover and door A.
  • Page 62: Troubleshooting

    Troubleshooting Troubleshooting Network connection problems Embedded Web Server does not open Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Windows Internet Explorer version 9 or later • Macintosh Safari version 8.0.3 or later •...
  • Page 63: Enabling The Usb Port

    Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Are the Web proxy servers disabled? Step 7 The problem is Contact...
  • Page 64: Hardware Options Problems

    Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4.
  • Page 65: Internal Solutions Port Does Not Operate Correctly

    Troubleshooting Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is Go to step 3.
  • Page 66: Paper Feed Problems

    Troubleshooting Paper feed problems Envelope seals when printing Action Contact The problem is Use envelopes that have been stored in a dry environment. technical solved. Note: Printing on envelopes with high moisture content can seal the support. flaps. Resend the print job. Does the envelope seal when printing? Collated printing does not work Action...
  • Page 67: Paper Curl

    Troubleshooting Paper curl Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Is the paper still curled? Step 2 Go to step 3. The problem is solved.
  • Page 68: Paper Frequently Jams

    Troubleshooting Action Step 2 The problem is Contact technical solved. support. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. Set the paper size and type to match the paper loaded in the linked trays. Print the document.
  • Page 69: Printing Problems

    Troubleshooting Jammed pages are not reprinted Action The problem is Contact From the home screen, touch Settings > Notifications > Jam Content solved. technical Recovery. support. From the Jam Recovery menu, select On or Auto. Apply the changes. Are the jammed pages reprinted? Printing problems •...
  • Page 70: Slow Printing

    Troubleshooting Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold section, select Keep duplicate documents.
  • Page 71 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
  • Page 72: Print Jobs Do Not Print

    Resend the print job. Is the document printed? Step 5 The problem is Contact technical solved. support. Remove, and then reinstall the printer software. Note: For more information, visit www.dell.com/support/printers. Resend the print job. Is the document printed?
  • Page 73: Print Quality Is Poor

    Troubleshooting Print quality is poor Blank or white pages Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 74 Troubleshooting Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the control panel, select Color Adjust. Resend the print job. Is the print still too dark? Step 2 Go to step 3. The problem is solved.
  • Page 75: Ghost Images

    Troubleshooting Action Step 6 Contact technical The problem is support. solved. Remove, and then reinstall the waste toner bottle. From the Quality menu on the control panel, select Color Adjust. Resend the print job. Is the print still too dark? Ghost images Action Step 1...
  • Page 76: Gray Background

    Troubleshooting Gray background Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the control panel, select Color Adjust. Resend the print job. Does gray background still appear on prints? Step 2 Contact technical The problem is support.
  • Page 77 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or from Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
  • Page 78: Incorrect Margins

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
  • Page 79 Troubleshooting Action Step 1 The problem is Go to step 2. solved. Squeeze and slide the paper guides to the correct position for the size of the paper you are loading. Resend the print job. Are the margins correct? Step 2 The problem is Go to step 3.
  • Page 80: Light Print

    Troubleshooting Action Contact technical The problem is Check if the printer supports the fonts that are installed on your support. solved. computer. From the control panel, touch: Settings > Reports > Print > Print Fonts Select PCL Fonts or PS Fonts. If the font is not supported, then install a supported font.
  • Page 81 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
  • Page 82: Repeating Defects

    Contact technical The problem is solved. From the control panel, touch Help > Supplies Guide. support or your Dell Measure the distance between the defects. printer dealer. • If the distance between the defects equals 43.90 mm (1.73 in.), or 45.50 mm (1.79 in.), then call technical support to replace the developer unit of the color where defects are seen.
  • Page 83 Troubleshooting Solid color or black images Action Contact technical The problem is Remove, and then reinstall the imaging unit or imaging kit. support. solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 84 Action Contact technical support The problem is solved. Depending on your operating system, specify the or your Dell printer dealer. paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
  • Page 85: Uneven Print Density

    Troubleshooting Uneven print density Action Replace the imaging unit or imaging kit, and then resend the print Contact technical The problem is job. support. solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
  • Page 86: Vertical White Lines

    Troubleshooting Vertical white lines Action Contact technical The problem is Remove, and then reinstall the imaging unit or imaging kit. support. solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 87: Job Prints From The Wrong Tray Or On The Wrong Paper

    Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are • inserted in the correct ports. The USB cable with the USB port on the printer Are the cables inserted in the correct ports? •...
  • Page 88: Color Quality Problems

    Troubleshooting Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
  • Page 89: Faq About Color Printing

    Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Black toner usage is optimized for printing photographs.
  • Page 90: Contacting Technical Support

    Troubleshooting What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is also specific to how the color of the object is specified in the software program (RGB or CMYK combinations).
  • Page 91 See the label inside the top front cover or at the back of the printer, and then take note of the following: • The printer model • The service tag number or express service code For more information, go to www.dell.com/support.
  • Page 92: Upgrading And Migrating

    Upgrading and migrating Upgrading and migrating Hardware Available internal options • Memory card – DDR3 DIMM – Flash memory • Fonts – Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Internal solutions port (ISP) Note: Some options are available only in some printer models. For more information, contact the place where you purchased the printer.
  • Page 93 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place.
  • Page 94: Installing An Internal Solutions Port

    Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 95 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews Housing...
  • Page 96 Upgrading and migrating ISP extended cable Install the ISP into its housing.
  • Page 97 Upgrading and migrating Attach the housing to the controller board access cover.
  • Page 98 Upgrading and migrating Connect the ISP extended cable to the ISP connector in the controller board. Reattach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 99: Installing An Optional Card

    Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 100 Upgrading and migrating Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
  • Page 101: Installing A Printer Hard Disk

    Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 102 Upgrading and migrating Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
  • Page 103 Upgrading and migrating Open door B. Open door C.
  • Page 104 Upgrading and migrating Secure the hard disk to the printer using the thumbscrews. Close doors C and B. Reattach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 105: Installing Optional Trays

    Upgrading and migrating Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 106: Software

    Upgrading and migrating Software Installing the printer software Obtain a copy of the software installer package. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder.
  • Page 107 Updating firmware Some applications require a minimum device firmware level to operate correctly. For more information on updating the device firmware, contact your Dell representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required flash file.
  • Page 108: Appendix

    Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
  • Page 109: Sleep Mode

    Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide.
  • Page 110: Index

    13 AirPrint printing 25 using 24 forms attaching cables 11 printing 22 Dell Document Hub available internal options 92 Forms and Favorites using 24 avoiding paper jams 55 setting up 16 developer unit fuser replacing 37...
  • Page 111 Index paper jams, clearing in the duplex unit 59 icons on the home screen maintenance counter in the fuser 59 showing 16 resetting 52 paper size imaging kit manual Color Correction setting 18 replacing 37 applying 88 paper type imaging unit memory setting 18 replacing 33...
  • Page 112 Index print troubleshooting from a mobile device using Dell selecting a location for the collated printing does not Document Hub 24 printer 10 work 66 menu settings page 15 separator bracket confidential and other held printing a directory list 25...
  • Page 113 Index confidential and other held unlinking trays 21 documents do not print 69 updating firmware envelope seals when flash file 107 printing 66 USB cable 11 incorrect margins on prints 78 USB port 11 jammed pages are not enabling 63 reprinted 69 using the control panel 13 job prints from the wrong...

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