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Table of Contents
Dell S5830dn Laser Printer
User's Guide
May 2016
Trademarks
Information in this document is subject to change without notice.
© 2016 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation; AirPrint,
the AirPrint logo, Mac, and the Mac logo are trademarks of Apple, Inc.; Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service
marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited. Google Cloud Print is a trademark of Google Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.

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   Summary of Contents for Dell S5830DN

  • Page 1 Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited. Google Cloud Print is a trademark of Google Inc. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any...
  • Page 2: Table Of Contents

    Contents Contents Safety information..................6 Conventions................................6 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer........................9 Printer configurations............................11 Understanding the printer control panel..........13 Using the printer control panel........................13 Understanding the status of the sleep button and indicator light............13 Understanding the home screen........................
  • Page 3 Printing from a mobile device using Google Cloud Print.................. 79 Printing from a mobile device using AirPrint......................79 Printing from a mobile device using Dell Document Hub ................79 Printing confidential and other held jobs....................80 Storing print jobs in the printer ..........................80 Printing confidential and other held jobs ......................
  • Page 4 Contents Help menu................................. 132 Saving money and the environment............134 Saving paper and toner..........................134 Saving energy..............................135 Recycling................................137 Securing the printer..................138 Using the security lock feature........................138 Statement of Volatility............................. 138 Erasing volatile memory..........................139 Finding printer security information......................139 Maintaining the printer................140 Cleaning the printer............................
  • Page 5 Contents Paper jam in the staple finisher........................168 Paper jam in the output expander.......................169 Paper jam in the mailbox..........................170 Troubleshooting..................172 Understanding the printer messages......................172 Solving printer problems..........................187 Solving print problems........................... 195 Embedded Web Server does not open..................... 221 Contacting technical support........................222 Appendix....................
  • Page 6: Safety Information

    Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 7 Safety information CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn off the printer, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer. •...
  • Page 8: Learning About The Printer

    • Accessing printer reports • Accessing the Embedded Web Server • Installing optional accessories • Dell instructional videos • Finding the service tag Scan the Quick Response (QR) code or go to • Routine printer maintenance Dell.com/QRL/Printer/S5830dn to view product •...
  • Page 9: Selecting A Location For The Printer

    Note: The service tag and express service code appear on labels on the printer. • Software CD Software and Drivers—Certified drivers for your printer and installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians •...
  • Page 10 Learning about the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to: • Set up the printer near a properly grounded and easily accessible electrical outlet. •...
  • Page 11: Printer Configurations

    Learning about the printer Printer configurations Basic model Standard bin Printer control panel Multipurpose feeder Standard 550‑sheet tray (Tray 1) Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture.
  • Page 12 Learning about the printer Hardware option Staple finisher 4‑bin mailbox Optional 550‑sheet tray 2100‑sheet tray Caster base High‑capacity output expander Note: An optional spacer can also be installed on the printer. For more information, go to www.dell.com.
  • Page 13: Understanding The Printer Control Panel

    Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • View the printer status. • Set up and operate the printer. Home button Go to the home screen. Sleep button Enable Sleep mode or Hibernate mode. Do the following to wake the printer from Sleep Mode: •...
  • Page 14: Understanding The Home Screen

    Understanding the printer control panel Indicator light Printer status Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status The printer is off, idle or in Ready state. Solid yellow The printer is in Sleep mode.
  • Page 15: Using The Touch-screen Buttons

    Understanding the printer control panel Touch Menus Access printer menus. Note: These menus are available only when the printer is in Ready state. Show the current printer status such as Ready or Busy. Status message bar • • Show the status of printer supplies. •...
  • Page 16 Understanding the printer control panel Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Touch Return to the home screen.
  • Page 17: Setting Up And Using The Home Screen Applications

    first activate and set up these applications using the Embedded Web Server. For more information on accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page For detailed information on configuring and using the home screen applications, visit the Dell support Web site at www.dell.com/support/printers.
  • Page 18: Customizing The Home Screen

    Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to www.dell.com/support/manuals. Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen.
  • Page 19: Understanding Eco-settings

    Setting up and using the home screen applications Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 20: Exporting And Importing A Configuration

    Setting up and using the home screen applications Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address field. Note: View the IP address on the printer home screen.
  • Page 21: Additional Printer Setup

    Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and then unplug the power cord from the electrical outlet before continuing.
  • Page 22 Additional printer setup Using a screwdriver, loosen the screws on the controller board shield. Remove the shield. Use the following illustration to locate the appropriate connector: Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer first before touching any controller board electronic component or connector.
  • Page 23 Additional printer setup Internal Solutions Port or printer hard disk connector Option card connector Memory card connector Align the screws with the holes on the shield, and then reattach the shield.
  • Page 24: Installing A Memory Card

    Additional printer setup Tighten the screws on the shield. Reattach the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 25 Additional printer setup An optional memory card can be purchased separately and attached to the controller board. Access the controller board. For more information, see “Accessing the controller board” on page Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may cause damage.
  • Page 26: Installing An Internal Solutions Port

    Additional printer setup Installing an Internal Solutions Port The controller board supports one optional Internal Solutions Port (ISP). Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 27 Additional printer setup Remove the metal cover from the ISP opening. Loosen the screw. Lift the metal cover, and then pull it out completely. Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place.
  • Page 28 Additional printer setup Install the ISP on the plastic bracket. Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the controller board cage. Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
  • Page 29 Additional printer setup Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet. Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. Tighten the thumbscrew that is attached to the ISP.
  • Page 30: Installing An Optional Card

    Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 31: Installing A Printer Hard Disk

    Additional printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
  • Page 32 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 33 Additional printer setup To install a printer hard disk onto the ISP: Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place.
  • Page 34 Additional printer setup Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk.
  • Page 35: Removing A Printer Hard Disk

    Additional printer setup Removing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 36 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Access the controller board. For more information, see “Accessing the controller board” on page Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer hard disk.
  • Page 37: Installing Hardware Options

    Additional printer setup Remove the screws holding the printer hard disk in place. Remove the printer hard disk. Set aside the printer hard disk. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
  • Page 38: Installing Optional Trays

    Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 39: Attaching Cables

    Additional printer setup Pull out the tray, and then remove any packing material from inside the tray. Insert the tray. Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Turn the printer back on.
  • Page 40 Additional printer setup Connect the printer to the computer using a USB cable or Ethernet cable. Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable to the Ethernet port •...
  • Page 41: Setting Up The Printer Software

    Additional printer setup Setting up the printer software Installing the printer software Obtain a copy of the software installer package. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder.
  • Page 42: Networking

    Additional printer setup For Macintosh users From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. Navigate to the list of hardware options, and then add any installed options. Apply the changes. Networking Notes: •...
  • Page 43: Connecting The Printer To A Wireless Network Using The Embedded Web Server

    Additional printer setup Connecting the printer to a wireless network using Wi‑Fi Protected Setup Before you begin, make sure that: • The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more information, see the documentation that came with your access point. •...
  • Page 44 Additional printer setup Modify the settings to match the settings of your access point (wireless router). Note: Make sure to enter the correct SSID, security method, preshared key or passphrase, network mode, and channel. Click Submit. Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the printer back on.
  • Page 45: Verifying Printer Setup

    Additional printer setup Open the printer properties, and then select the COM port from the list. Set the COM port parameters in Device Manager. Use the Run dialog box to open the command prompt, and then type devmgmt.msc. Verifying printer setup Printing a menu settings page From the home screen, navigate to: >...
  • Page 46: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 153 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
  • Page 47 Loading paper and specialty media Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides.
  • Page 48 Loading paper and specialty media Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
  • Page 49 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly.
  • Page 50 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
  • Page 51 Loading paper and specialty media • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
  • Page 52 Loading paper and specialty media • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
  • Page 53 Loading paper and specialty media • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
  • Page 54: Loading The 2100-sheet Tray

    Loading paper and specialty media Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Adjust the width and length guides. Loading A5‑size paper Pull up and slide the width guide to the position for A5.
  • Page 55 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
  • Page 56 Loading paper and specialty media Loading A4‑, letter‑, legal‑, Oficio‑, and Folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d.
  • Page 57 Loading paper and specialty media Put the A5 length guide in its holder. Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place.
  • Page 58 Loading paper and specialty media Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly.
  • Page 59 Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. Insert the tray. Note: Press the paper stack down while inserting the tray.
  • Page 60: Loading The Multipurpose Feeder

    Loading paper and specialty media From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
  • Page 61 Loading paper and specialty media Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of tray to help position the guides.
  • Page 62 Loading paper and specialty media Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
  • Page 63 Loading paper and specialty media One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur. • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
  • Page 64: Linking And Unlinking Trays

    Loading paper and specialty media For custom- or Universal-size paper, adjust the width guides to lightly touch the sides of the stack. From the Paper menu on the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
  • Page 65: Assigning A Custom Paper Type

    Loading paper and specialty media Using the printer control panel From the home screen, navigate to: > Paper Menu > Custom Names Select a custom name, and then type a custom paper type name. Touch Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays.
  • Page 66: Paper And Specialty Media Guide

    Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly affect print quality. •...
  • Page 67: Tips On Using Labels

    Paper and specialty media guide Tips on using labels • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the labels loaded in the tray. • Print samples on labels being considered for use before buying large quantities. •...
  • Page 68: Paper Guidelines

    Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them: Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m (16–...
  • Page 69: Selecting Paper

    Paper and specialty media guide Selecting paper Using the appropriate paper prevents jams and helps ensure trouble‑free printing. To help avoid paper jams and poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.
  • Page 70: Storing Paper

    Paper and specialty media guide We concern ourselves with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
  • Page 71: Supported Paper Sizes, Types, And Weights

    Paper and specialty media guide Supported paper sizes, types, and weights Paper types and weights supported by the printer The printer engine supports 60–176‑g/m (16–47‑lb) paper weights. Paper type 250‑ or 550‑sheet 2100‑sheet tray Multipurpose feeder Duplex trays Paper Card stock Plain Envelope Rough Envelope Paper labels...
  • Page 72 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 250‑ 2100‑sheet tray feeder or 550‑sheet tray Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio...
  • Page 73 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 250‑ 2100‑sheet tray feeder or 550‑sheet tray Other Envelope 98 x 162 mm (3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.) If your preferred default paper size cannot be set in the printer control panel, then you may select common paper sizes that correspond to the position of the length guide in the tray from the Paper Size/Type menu.
  • Page 74 Paper and specialty media guide Supported paper types and weights Paper type Paper weight 4‑bin mailbox Output Staple finisher Staple, hole expander and punch finisher high‑capacity output expander Plain Paper 90–176 g/m (24–47 lb bond) 60–90 g/m (16–24 lb bond) Card Stock 163 g/m (90 Ib index)
  • Page 75 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox Output Staple finisher Staple, hole expander and punch finisher high‑capacity output expander Preprinted 90–176 g/m (24–47 lb bond) 60–90 g/m (16–24 lb bond) Colored Paper 90–176 g/m (24–47 lb bond) 60–90 g/m (16–24 lb bond) Light paper...
  • Page 76: Printing

    Printing Printing Printing a document Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. With a document open, click File > Print. If necessary, adjust the settings.
  • Page 77: Printing From A flash Drive

    Printing Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. Insert a flash drive into the USB port.
  • Page 78: Supported flash Drives And file Types

    Technology File System (NTFS) or any other file system are not supported. Recommended flash drives File type Many flash drives are tested and approved for use with the printer. For more information, Documents: visit www.dell.com/support/printers. • .pdf • .xps Images: •...
  • Page 79: Printing From A Mobile Device

    Select an item to print, and then tap the share icon. Tap Print, and then select the printer. Send the print job. Printing from a mobile device using Dell Document Hub From Google Play, download the Dell Document Hub application. From the home screen of your mobile device, tap Select the item to print.
  • Page 80: Printing Confidential And Other Held Jobs

    Printing Printing confidential and other held jobs Storing print jobs in the printer From the home screen, navigate to: > Security > Confidential Print > select a print job type Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
  • Page 81: Canceling A Print Job

    Printing From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > Print • For other print jobs, navigate to: Held jobs >...
  • Page 82: Understanding Printer Menus

    Understanding printer menus Understanding printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Stapler Test Standard USB Substitute Size Network Setup Page Parallel [x] Paper Texture Profiles List Serial [x] Paper Weight...
  • Page 83: Paper Menu

    Understanding printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for Manual Envelope Multipurpose Feeder to appear as a menu setting.
  • Page 84 Understanding printer menus Tray [x] Type Specify the paper type loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Transparency Custom Type [x] is the factory default setting for all other trays. Recycled •...
  • Page 85 Understanding printer menus MP Feeder Type Specify the paper type loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Configure to “Cassette” for MP Feeder Recycled Type to appear as a menu.
  • Page 86: Substitute Size Menu

    Understanding printer menus Manual Envelope Size Specify the envelope size being manually loaded. 7 3/4 Envelope Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the 9 Envelope international factory default setting. 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Manual Envelope Type...
  • Page 87: Paper Texture Menu

    Understanding printer menus Paper Texture menu Plain Texture Specify the relative texture of the plain paper loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded in a specific tray. Smooth Notes: Normal...
  • Page 88: Paper Weight Menu

    Understanding printer menus Preprinted Texture Specify the relative texture of the preprinted paper loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Colored Texture Specify the relative texture of the colored paper loaded in a specific tray. Smooth Note: Normal is the factory default setting.
  • Page 89 Understanding printer menus Labels Weight Specify the relative weight of the labels loaded. Light Note: Normal is the factory default setting. Normal Heavy Vinyl Labels Weight Specify the relative weight of the vinyl labels loaded. Light Note: Normal is the factory default setting. Normal Heavy Bond Weight...
  • Page 90: Paper Loading Menu

    Understanding printer menus Custom [x] Weight Specify the relative weight of the custom paper loaded. Light Notes: Normal • Normal is the factory default setting. Heavy • The options appear only when the custom type is supported. Paper Loading menu Card Stock Loading Determine and set two-sided printing for all print jobs with Card Stock as the paper type.
  • Page 91: Custom Types Menu

    Understanding printer menus Heavy Loading Determine and set two-sided printing for all print jobs with Heavy as the paper type. Duplex Rough/Cotton Loading Determine and set two-sided printing for all print jobs with Rough or Cotton as the paper type. Duplex Custom [x] Loading Determine and set two-sided printing for all print jobs with...
  • Page 92: Universal Setup Menu

    Understanding printer menus Standard Bin Specify a custom name for the standard bin. Bin [x] Specify a custom name for Bin [x]. Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the U.S. factory default setting. •...
  • Page 93: Bin Setup Menu

    Understanding printer menus Bin Setup menu Output Bin Specify the default bin. Standard Bin Notes: Bin [x] • If multiple bins are assigned the same name, then the name appears only once in the menu. • Standard Bin is the factory default setting. Configure Bins Specify configuration options for bins.
  • Page 94: Reports Menu

    Understanding printer menus Assign Type/Bin Select a bin for each supported paper type. Plain Paper Bin For each type, select the following options: Card Stock Bin Disabled Transparency Bin Standard Bin Recycled Bin Bin [x] Labels Bin Notes: Vinyl Labels Bin •...
  • Page 95: Network/ports Menu

    Understanding printer menus Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure that the memory card or hard disk is installed and working properly.
  • Page 96 Understanding printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
  • Page 97: Network Card Menu

    Understanding printer menus Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
  • Page 98 Understanding printer menus IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP.
  • Page 99: Ipv6 Menu

    Understanding printer menus IPv6 menu To access the menu, navigate to any of the following: • Network/Ports menu > Standard Network > Standard Network Setup > IPv6 • Network/Ports menu > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached to print servers. Enable IPv6 Enable IPv6 in the printer.
  • Page 100: Appletalk Menu

    Understanding printer menus Network Mode Specify the network mode. BSS Type Notes: Infrastructure • Infrastructure is the factory default setting. This lets the printer Ad hoc access a network using an access point. • Ad hoc configures wireless connection directly between the printer and a computer.
  • Page 101: Standard Usb Menu

    Understanding printer menus Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
  • Page 102 Understanding printer menus Job Buffering Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
  • Page 103 Understanding printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data.
  • Page 104 Understanding printer menus Protocol Specify the parallel port protocol. Standard Notes: Fastbytes • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init Determine if the printer honors printer hardware initialization requests from the computer.
  • Page 105 Understanding printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data.
  • Page 106 Understanding printer menus Job Buffering Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. The printer does not buffer print jobs on Auto the printer hard disk. • On buffers print jobs on the printer hard disk. •...
  • Page 107: Smtp Setup Menu

    Understanding printer menus Honor DSR Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables. The serial port uses DSR to distinguish data sent by the computer from data created by electrical noise in the serial cable.
  • Page 108: Security Menu

    Understanding printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e- None mail. Use Device SMTP Credentials Notes: Device Userid • None is the factory default setting for Device‑Initiated E‑mail Device Password and User‑Initiated E‑mail.
  • Page 109: Disk Wiping Menu

    Understanding printer menus Repeat Job Expiration Set a time limit on how long the printer stores print jobs. 1 hour 4 hours 24 hours 1 week Verify Job Expiration Set a time limit on how long the printer stores print jobs needing verification. 1 hour 4 hours 24 hours...
  • Page 110: Security Audit Log Menu

    Understanding printer menus Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, a flash drive must be attached to the printer. • The audit log can be downloaded from the Embedded Web Server and saved on a computer.
  • Page 111: Settings Menu

    Understanding printer menus Enable NTP Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Notes: • On is the factory default setting. • The setting is turned off if you manually set the date and time. Settings menu General Settings General Settings menu...
  • Page 112 Understanding printer menus Eco-Mode Minimize the use of energy, paper, or specialty media. Notes: Energy • Off is the factory default setting. Off resets the printer to Energy/Paper its factory default settings. Paper • Energy minimizes the power used by the printer. Performance may be affected, but print quality is not.
  • Page 113 Understanding printer menus Home screen customization Change the icons and buttons that appear on the printer control panel. Eco-Settings For each icon or button, select from the following options: Showroom Display Change Background Do not display Note: “Do not display” is the factory default setting. Output Lighting Set the amount of light from the bin.
  • Page 114 Understanding printer menus Timeouts Set the printer to operate at a low power state. Hibernate Timeout Notes: Disabled • When the Hibernate Timeout timer expires, the printer 1 hour uses Ethernet connection to check the value of 2 hours “Hibernate Timeout on Connection.” 3 hours •...
  • Page 115 Understanding printer menus Error Recovery Set the printer to restart when an error is encountered. Auto Reboot Notes: Reboot when idle • “Reboot always” is the factory default setting for Auto Reboot always Reboot. Reboot never • 5 is the factory default setting for Max Auto Reboots. Max Auto Reboots •...
  • Page 116: Flash Drive Menu

    Understanding printer menus Hibernate Timeout on Connection To set the printer to follow the setting of “Hibernate Timeout” even when an active Ethernet connection exists. Do Not Hibernate Hibernate Notes: • If “Hibernate Timeout on Connection” is set to “Do Not Hibernate,”...
  • Page 117 Understanding printer menus Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: (1,2,3) (1,2,3) is the factory default setting. (1,2,3) (1,2,3) Sides (Duplex) Specify whether prints are on one side or on both sides of the page. 1 sided Note: 1 sided is the factory default setting.
  • Page 118 Understanding printer menus Paper Saver Specify that multiple‑page images be printed on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that print per side. 4‑Up 6‑Up 9‑Up...
  • Page 119: Print Settings

    Understanding printer menus Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs.
  • Page 120: Finishing Menu

    Understanding printer menus Download Target Set the storage location for downloads. Notes: Flash • RAM is the factory default setting. Storing downloads in Disk the RAM is temporary. • Storing downloads in a flash memory or in a printer hard disk places them in permanent storage.
  • Page 121 Understanding printer menus Duplex Binding Define the way duplexed pages are bound and printed. Long Edge Notes: Short Edge • Long Edge is the factory default setting. Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape).
  • Page 122 Understanding printer menus Paper Saver Ordering Specify the positioning of multiple‑page images when using Paper Saver. Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they Vertical are in portrait or landscape orientation.
  • Page 123: Quality Menu

    Understanding printer menus Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
  • Page 124 Understanding printer menus Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Set how often a log file is created. Daily Note: Monthly is the factory default setting. Weekly Monthly Log Action at End of Frequency Set how the printer responds when the frequency threshold expires.
  • Page 125: Utilities Menu

    Understanding printer menus Utilities menu Remove Held Jobs Delete confidential and held jobs from the printer hard disk. Confidential Notes: Held • Selecting a setting affects only print jobs that are stored in the printer Not Restored hard disk. Bookmarks, print jobs on flash drives, and other types of held jobs are not affected.
  • Page 126: Pdf Menu

    Understanding printer menus PDF menu Scale to Fit Scale page content to fit the selected paper size. Note: No is the factory default setting. Annotations Print annotations in a PDF. Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Print PS Error...
  • Page 127 Understanding printer menus Font Name Identify a specific font and the option where it is stored. Courier 10 Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for Download.
  • Page 128 Understanding printer menus PCL Emulation Settings Set the printer to print on A4‑size paper. A4 Width Notes: 198 mm • “198 mm” is the factory default setting. 203 mm • The 203‑mm setting sets the width of the page to allow printing of eighty 10‑pitch characters.
  • Page 129: Ppds Menu

    Understanding printer menus Tray Renumber Restore all tray and feeder assignments to the factory default settings. Restore Defaults PPDS menu Menu item Description Orientation Sets the orientation of the text and graphics on the page Portrait Notes: Landscape • Portrait is the factory default setting. •...
  • Page 130 Understanding printer menus Menu item Description Tray 1 Renumber Configures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Tray 2 Notes: • Off is the factory default setting. • Tray 2 is displayed only when it is installed.
  • Page 131: Html Menu

    Understanding printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do Antique Olive Lubalin Graph not specify a font. Apple Chancery Marigold Arial MT MonaLisa Recut...
  • Page 132: Help Menu

    Understanding printer menus Backgrounds Specify whether to print backgrounds on HTML documents. Do Not Print Note: Print is the factory default setting. Print Image menu Auto Fit Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images.
  • Page 133 Understanding printer menus Information Guide Print a guide in locating additional information. Connection Guide Print information about connecting the printer locally (USB) or to a network. Moving Guide Print instructions for safely moving the printer.
  • Page 134: Saving Money And The Environment

    Two-sided printing is the default setting in the print driver. • For a complete list of supported products and countries, go to www.dell.com/support. Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by setting multiple page printing (N‑Up) for the print job.
  • Page 135: Saving Energy

    Saving money and the environment Saving energy Using Eco‑Mode Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 136: Adjusting Sleep Mode

    Saving money and the environment Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. •...
  • Page 137: Recycling

    In the Screen Brightness field, enter the brightness percentage you want for the display. Click Submit. Recycling Recycling Dell products To return Dell products for recycling: Visit our Web site at www.dell.com/recycle. Select your country or region. Follow the instructions on the computer screen.
  • Page 138: Securing The Printer

    Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. When locked, the controller board shield and the controller board cannot be removed.
  • Page 139: Erasing Volatile Memory

    Securing the printer • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
  • Page 140: Maintaining The Printer

    Maintaining the printer Maintaining the printer Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. Make sure that the printer is turned off and unplugged from the electrical outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
  • Page 141: Checking The Status Of Parts And Supplies On The Printer Control Panel

    * Average continuous black declared cartridge yield in accordance with ISO/IEC 19752. Ordering supplies Ordering supplies using Printer Home Use the Search command on the Start menu to locate Dell Printer Home. Open the application, and then click Maintenance > Order supplies. Storing supplies Choose a cool, clean storage area for the printer supplies.
  • Page 142: Replacing Supplies

    Maintaining the printer Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge Lift the front cover, and then pull down the multipurpose feeder door. Pull the cartridge out of the printer using the handle.
  • Page 143 Maintaining the printer Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
  • Page 144: Replacing The Imaging Unit

    Maintaining the printer Replacing the imaging unit Lift the front cover, and then pull down the multipurpose feeder door. Pull out the toner cartridge from the printer using the handle. Lift the blue handle, and then pull out the imaging unit from the printer.
  • Page 145 Maintaining the printer Unpack the new imaging unit, and then shake it. Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 146 Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Close the multipurpose feeder door and the front cover.
  • Page 147 Maintaining the printer Replacing a staple cartridge Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge.
  • Page 148: Moving The Printer

    Maintaining the printer Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. Push the staple cartridge into the finisher until it clicks into place. Close the stapler door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal...
  • Page 149: Moving The Printer To Another Location

    Maintaining the printer • If the printer does not have a caster base but is configured with optional trays, then remove the trays. Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.
  • Page 150: Shipping The Printer

    Maintaining the printer • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the printer When shipping the printer, use the original packaging.
  • Page 151: Managing The Printer

    Managing the printer Managing the printer Checking the virtual display Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 152 Managing the printer Type the IP addresses of the source and target printers. Note: If you want to add or remove target printers, then click Add Target IP or Remove Target IP. Click Copy Printer Settings.
  • Page 153: Clearing Jams

    Clearing jams Clearing jams Carefully select paper and specialty media and load them properly to avoid paper jams. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
  • Page 154 Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
  • Page 155: Identifying Jam Locations

    Clearing jams – If the bin extender is longer than the size of the paper you are printing on, then the edges become uneven and the paper is not stacked properly. For example, if you are printing on a letter-size paper and the bin extender is set to legal-size, then the paper does not stack properly.
  • Page 156 Clearing jams Jam location Staple finisher bin Standard bin Tray cover Multipurpose feeder Duplex unit Trays Output expander Upper rear door Upper door and rear duplex area Mailbox Staple finisher rear door...
  • Page 157: Paper Jam In The Front Cover

    Clearing jams Paper jam in the front cover CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the front cover and the multipurpose feeder. Remove the toner cartridge.
  • Page 158 Clearing jams Insert the imaging unit. Note: Use the arrows on the side of the printer as a guide. Insert the toner cartridge.
  • Page 159: Paper Jam In The Rear Door

    Clearing jams Close the multipurpose feeder door and the front cover. From the home screen, touch Paper jam in the rear door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 160 Clearing jams Close the rear door. Push the back of the standard tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 161: Paper Jam In The Standard Bin

    Clearing jams Insert the standard tray. From the home screen, touch Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. From the home screen, touch Paper jam in the duplex unit Remove the tray.
  • Page 162: Paper Jam In Trays

    Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. From the home screen, touch Paper jam in trays Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 163: Paper Jam In The Multipurpose Feeder

    Clearing jams Insert the tray. From the home screen, touch Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading.
  • Page 164 Clearing jams Reload paper, and then adjust the paper guide. From the home screen, touch...
  • Page 165: Staple Jam In The finisher

    Clearing jams Staple jam in the finisher Open the staple access door. Remove the staple cartridge holder.
  • Page 166 Clearing jams Open the staple guard, and then remove the loose staples. Close the staple guard.
  • Page 167 Clearing jams Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Insert the staple cartridge holder. Close the staple access door. From the home screen, touch...
  • Page 168: Paper Jam In The Staple finisher

    Clearing jams Paper jam in the staple finisher Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open the rear staple finisher door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 169: Paper Jam In The Output Expander

    Clearing jams Close the door. From the home screen, touch Paper jam in the output expander Open the rear output expander door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 170: Paper Jam In The Mailbox

    Clearing jams Close the door. From the home screen, touch Paper jam in the mailbox Open the rear mailbox door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 171 Clearing jams Close the door. If the jam is in the mailbox bin, then remove the jammed paper. Note: Make sure that all paper fragments are removed. From the home screen, touch...
  • Page 172: Troubleshooting

    Troubleshooting Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Use only a supported toner cartridge and imaging unit. Note: For a list of supported supplies, go to our Web site or contact the place where you purchased the printer.
  • Page 173: Close Door Or Insert Cartridge

    Troubleshooting • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job. Check tray [x] connection Try one or more of the following: • Turn off the printer, and then turn it back on. If the error occurs a second time, then: Turn off the printer.
  • Page 174: Disk Must Be Formatted For Use In This Device

    Troubleshooting • The print job is sent from a flash drive that is no longer attached to the USB port. • The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model.
  • Page 175 Troubleshooting Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one. Imaging unit low [84.xy] You may need to order a replacement imaging unit. If necessary, select Continue on the printer control panel to clear the message and continue printing.
  • Page 176: Insert Staple Cartridge

    Troubleshooting Insert hole punch box Insert the hole punch box into the finisher, and then touch Continue to clear the message. Insert staple cartridge Try one or more of the following: • Insert a staple cartridge. • Touch Continue to clear the message and print without using the staple finisher. Insert Tray [x] Insert the indicated tray into the printer.
  • Page 177 Troubleshooting • Install additional printer memory. Insufficient memory, some Held Jobs were deleted [37] From the printer control panel, touch Continue to clear the message. Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: •...
  • Page 178 Troubleshooting Load [paper source] with [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper, and then touch Finished loading paper on the control panel. • Touch Reset active bin to reset the active bin for a linked set of bins. •...
  • Page 179: Load Staples

    From the printer control panel, touch Cancel job to cancel the print job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact technical support or your Dell printer dealer. If necessary, touch Continue to clear the message and continue printing.
  • Page 180 The printer has detected a non‑Dell supply or part installed in the printer. Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 181: Paper Changes Needed

    Turn off the printer. Unplug the power cord from the electrical outlet. Remove the indicated bin. Contact technical support or your Dell printer dealer. • From the printer control panel, touch Continue to clear the message and print without using the...
  • Page 182 Turn off the printer. Unplug the power cord from the electrical outlet. Remove the indicated bins. Contact technical support or your Dell printer dealer. From the printer control panel, touch Continue to clear the message and print without using the indicated bins.
  • Page 183: Remove Paper From All Bins

    Troubleshooting Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: • Check if the imaging unit is missing. If missing, install the imaging unit. For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide. •...
  • Page 184 Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit our Web site. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact technical support or your Dell printer dealer, and then report the message. The printer is scheduled for maintenance. Replace missing cartridge [31.xy] Install the missing toner cartridge to clear the message.
  • Page 185: Restore Held Jobs

    Turn off the printer, and then turn it back on. • Update the network firmware in the printer or print server. For more information, contact technical support or your Dell printer dealer. Standard USB port disabled [56] Try one or more of the following: •...
  • Page 186: Supply Needed To Complete Job

    Troubleshooting Supply needed to complete job A supply needed to complete the job is missing. Cancel the current job. Too many bins attached [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra bins. Connect the power cord to a properly grounded electrical outlet.
  • Page 187: Solving Printer Problems

    Troubleshooting Unformatted flash detected [53] Try one or more of the following: • From the printer control panel, touch Continue to stop the defragmentation and continue printing. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and needs to be replaced.
  • Page 188: Basic Printer Problems

    Troubleshooting Basic printer problems The printer is not responding Action Step 1 The problem is Go to step 2. solved. Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 189: Printer Display Is Blank

    Troubleshooting Action Step 8 The problem is Contact technical solved. support. Turn off the printer, wait for about 10 seconds, and then turn it back Is the printer responding? Printer display is blank Action Step 1 The problem is Go to step 2. solved.
  • Page 190 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Turn off the printer, then wait about 10 seconds, and then turn it back on. Does the tray operate properly? Step 3 Go to step 4. For more information, see the Print a menu settings page, and then check if the tray is listed in setup sheet that...
  • Page 191 Troubleshooting Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
  • Page 192 Troubleshooting Tray problems Action Step 1 The problem is Go to step 2. solved. Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
  • Page 193: Internal Solutions Port Does Not Operate Correctly

    Troubleshooting Internal Solutions Port does not operate correctly Action Step 1 Go to step 2. Check if you have a supported ISP. Make sure the Internal Solutions Port (ISP) is installed. Note: An ISP from Install the ISP. For more information, see “Installing an Internal another printer may Solutions Port”...
  • Page 194: Paper Feed Problems

    Troubleshooting Paper feed problems Jammed pages are not reprinted Action Turn on Jam Recovery. The problem is Contact technical solved. support. From the home screen, navigate to: > Settings > General Settings > Print Recovery From the Jam Recovery menu, select On or Auto. Save your changes.
  • Page 195: Solving Print Problems

    Troubleshooting Solving print problems Printing problems Confidential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
  • Page 196: Envelope Seals When Printing

    Troubleshooting Action Step 5 The problem is Contact technical solved. support. Add printer memory. Resend the print job. Are the documents printed? Envelope seals when printing Action Contact technical The problem is Use envelopes that have been stored in a dry environment. support.
  • Page 197: Incorrect Characters Print

    Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure that the printer is not in Hex Trace mode. Note: If Ready Hex appears on the display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 Contact...
  • Page 198: Large Jobs Do Not Collate

    Troubleshooting Large jobs do not collate Action Step 1 The problem is Go to step 2. solved. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem is Go to step 3.
  • Page 199: Print Job Takes Longer Than Expected

    Troubleshooting Print job takes longer than expected Action Step 1 The problem is Go to step 2. solved. Change the environmental settings of the printer. From the printer control panel, navigate to: > Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
  • Page 200: Print Jobs Do Not Print

    The problem is Contact technical solved. support. Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at www.dell.com/support/printers. Resend the print job. Do the jobs print?
  • Page 201: Printing Slows Down

    Contact technical Make sure the size of the paper loaded in the tray matches the solved. support or your Dell fuser type. printer dealer. Note: To identify the fuser type, view the label on the fuser. Resend the print job.
  • Page 202: Unexpected Page Breaks Occur

    Troubleshooting Unexpected page breaks occur Action Increase the printing timeout. The problem is Check the original solved. file for manual page From the home screen, navigate to: breaks. > Settings > General Settings > Timeouts Increase the Print Timeout setting, and then touch Submit. Resend the print job.
  • Page 203: Clipped Pages Or Images

    Troubleshooting Clipped pages or images Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
  • Page 204: Gray Background On Prints

    Contact technical The problem is Make sure the size of the paper loaded in the tray matches the support or your Dell solved. fuser type. printer dealer. Note: To identify the fuser type, view the label on the fuser. Resend the print job.
  • Page 205: Horizontal Voids Appear On Prints

    Troubleshooting Horizontal voids appear on prints Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
  • Page 206: Incorrect Margins On Prints

    Troubleshooting Incorrect margins on prints Action Step 1 The problem is Go to step 2. solved. Move the width and length guides in the tray to the correct positions for the paper size loaded. Resend the print job. Are the margins correct? Step 2 Go to step 3.
  • Page 207: Paper Curl

    Troubleshooting Paper curl Action Step 1 Go to step 2. Adjust the width and length guides. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3.
  • Page 208 Resend the print job. Do print irregularities still appear? Step 6 Contact technical The problem is support or your Dell solved. Replace the imaging unit, and then resend the print job. printer dealer. Do print irregularities still appear?
  • Page 209: Print Is Too Dark

    Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
  • Page 210: Print Is Too Light

    Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
  • Page 211: Printer Is Printing Blank Pages

    Troubleshooting Action Step 4 From the printer Go to step 5. control panel, Make sure that the paper has no texture or rough finishes. change the texture settings in the Paper Are you printing on textured or rough paper? Texture menu to match the paper you are printing on.
  • Page 212: Printer Is Printing Solid Black Pages

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
  • Page 213: Repeating Defects Appear On Prints

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 214: Shadow Images Appear On Prints

    Troubleshooting Shadow images appear on prints Action Step 1 Go to step 2. Load paper with the correct paper type Load paper with the correct paper type and weight in the tray. and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
  • Page 215: Streaked Horizontal Lines Appear On Prints

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact technical...
  • Page 216: Streaked Vertical Lines Appear On Prints

    Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 217 Resend the print job. Do streaked vertical lines appear on prints? Step 5 Contact technical The problem is support or your Dell solved. Replace the imaging unit, and then resend the print job. printer dealer. Do streaked vertical lines appear on prints?
  • Page 218: Transparency Print Quality Is Poor

    Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
  • Page 219: Toner Rubs Off

    Does the toner rub off? Step 4 Contact technical The problem is support or your Dell solved. Enable Quiet mode. printer dealer. From the printer control panel, navigate to: Settings > General Settings > Quiet Mode > On Resend the print job.
  • Page 220: Uneven Print Density

    Troubleshooting Uneven print density Action Replace the imaging unit, and then resend the print job. Contact technical The problem is support. solved. Is the print density uneven? Vertical voids appear on prints Action Step 1 Go to step 2. The problem is solved.
  • Page 221: Embedded Web Server Does Not Open

    Troubleshooting Action Step 4 Contact technical The problem is support. solved. Redistribute the toner in the imaging unit. Note: The laser Remove the toner cartridge, and then the imaging unit. scanning unit may Firmly shake the imaging unit. be defective. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 222: Contacting Technical Support

    You need to know your printer model type and the service tag number or express service code. For more information, see the label at the back of the printer. The service tag number is listed on the menu settings page. For more information, check the Dell Support Web site at http://support.dell.com.
  • Page 223: Appendix

    Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
  • Page 224: Sleep Mode

    Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide.
  • Page 225: Index

    Default Source menu 83 confidential jobs using 15 Defective flash detected [51] 174 modifying print settings 151 Dell Document Hub confidential print jobs 80 using 79 printing from a Macintosh Disk full 62 174 cables computer 80...
  • Page 226 Index disposing of printer hard Finishing menu 120 Image menu 132 disk 138 firmware card 21 Imaging unit low [84.xy] 175 documents, printing flash drive Imaging unit nearly low from a computer 76 printing from 77 [84.xy] 175 flash drives Imaging unit very low, [x] supported file types 78 estimated pages remain...
  • Page 227 [paper size] [paper General Settings 111 noise, printer orientation] 179 Help 132 reducing 135 Load Multipurpose Feeder with HTML 131 Non‑Dell [supply type], see [paper type] [paper size] [paper Image 132 User’s Guide [33.xy] 180 orientation] 179 IPv6 99 non‑volatile memory 138...
  • Page 228 Index Not enough free space in flash paper jam, clearing compressed images appear on memory for resources [52] 180 duplex unit 161 prints 204 notices 223, 224 expander door 169 gray background on prints 204 number of remaining pages front cover 157 horizontal voids appear on estimate 141 mailbox 170...
  • Page 229 35 Incorrect paper size, open [54] 180 printer installation 41 [paper source] [34] 175 Non‑Dell [supply type], see printer is not responding 188 Insert hole punch box 176 User’s Guide [33.xy] 180 printer is printing blank Insert staple cartridge 176 Not enough free space in flash...
  • Page 230 Windows 80 [31.xy] 184 from a mobile device 79 repeating defects appear on Replace missing or from a mobile device using Dell prints 213 unresponsive fuser [31.xy] 182 Document Hub 79 Replace cartridge, 0 estimated Replace unsupported cartridge from flash drive 77...
  • Page 231 Index security Web page streaked horizontal lines appear troubleshooting where to find 139 on prints 215 cannot open Embedded Web selecting a location for the streaked vertical lines appear on Server 221 printer 9 prints 216 contacting technical selecting paper 69 streaks appear 220 support 222 Serial [x] menu 104...
  • Page 232 Index streaked horizontal lines appear on prints 215 verify print jobs 80 streaked vertical lines 216 printing from a Macintosh toner fog or background computer 80 shading appears on prints 218 printing from Windows 80 toner rubs off 219 vertical voids appear 220 toner specks appear on virtual display prints 218...

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