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Table of Contents
Dell B5460dn Laser Printer
User's Guide
May 2012
www.dell.com | support.dell.com
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Information in this document is subject to change without notice.
© 2012 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks
of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.

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Table of Contents

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   Summary of Contents for Dell B5460dn Mono Laser Printer

  • Page 1 Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary...
  • Page 2: Table Of Contents

    Contents Contents Safety information..................6 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer......................9 Printer configurations..........................10 Using the printer control panel.......................12 Understanding the colors of the indicator and Sleep button lights............12 Additional printer setup................14 Installing internal options........................14 Installing hardware options........................30 Attaching cables............................32 Setting up the printer software.......................34...
  • Page 3 Contents Printing a document ............................72 Adjusting toner darkness ..........................72 Printing from a flash drive........................73 Supported flash drives and file types........................73 Printing from a flash drive ..........................74 Printing confidential and other held jobs....................75 Storing print jobs in the printer ........................75 Printing confidential and other held jobs ......................76 Printing information pages........................77 Printing a font sample list ..........................77 Printing a directory list............................77...
  • Page 4 Contents Maintaining the printer................137 Estimated number of remaining pages....................137 Cleaning the printer..........................137 Checking the status of parts and supplies.....................138 Ordering supplies..........................139 Storing supplies.............................140 Replacing supplies..........................141 Moving the printer..........................146 Managing the printer................149 Managing printer messages........................149 Accessing Status Monitor Center......................149 Checking the virtual display........................149 Modifying confidential print settings....................150 Copying printer settings to other printers.....................150 Restoring factory default settings......................151...
  • Page 5: Contents

    Contents Embedded Web Server does not open....................222 Contacting technical support........................223 Appendix....................224 Index......................226...
  • Page 6: Safety Information

    Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
  • Page 7 Safety information This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord.
  • Page 8: Learning About The Printer

    The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and technical Dell Support Web site—http://support.dell.com support: Support telephone numbers and hours of operation for your country or region can be found on the Support Web •...
  • Page 9: Selecting A Location For The Printer

    What are you looking for? Find it here Software and Documentation CD • Software and Drivers—Certified drivers for my printer and installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians Dell Printer Supplies Web site–http://dell.com/supplies...
  • Page 10: Printer Configurations

    Learning about the printer Right side 305 mm (12 in.) Front 508 mm (20 in.) Left side 305 mm (12 in.) Rear 305 mm (12 in.) 115 mm (4.5 in.) Printer configurations Basic model Standard bin Printer control panel Multipurpose feeder Standard 550‑sheet tray (Tray 1)
  • Page 11: Fully Configured Model

    Learning about the printer Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity tray or more than one option. If you purchased a printer with a similar configuration, you may need additional furniture.
  • Page 12: Using The Printer Control Panel

    Learning about the printer Using the printer control panel Use the Display • View the printer status. • Set up and operate the printer. Select button Submit changes made in the printer settings. Arrow buttons Scroll up and down or left and right. Keypad Enter numbers, letters, or symbols.
  • Page 13 Learning about the printer Indicator light color and its corresponding printer status Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention.
  • Page 14: Additional Printer Setup

    Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and then unplug the power cord from the electrical outlet before continuing.
  • Page 15 Additional printer setup Using a screwdriver, loosen the screws on the controller board shield. Remove the controller board shield. Use the following illustration to locate the appropriate connector: Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer first before touching any controller board electronic component or connector.
  • Page 16 Additional printer setup Internal Solutions Port or printer hard disk connector Option card connector Memory card connector Align the screws with the holes on the controller board shield, and then reattach the controller board shield.
  • Page 17: Installing A Memory Card

    Additional printer setup Tighten the screws on the controller board shield. Reattach the controller board access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 18 Additional printer setup An optional memory card can be purchased separately and attached to the controller board. Access the controller board. For more information, see “Accessing the controller board” on page 14. Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may cause damage.
  • Page 19: Installing An Internal Solutions Port

    Additional printer setup Installing an Internal Solutions Port The controller board supports one optional Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 20 Additional printer setup Remove the metal cover from the ISP opening. Loosen the screw. Lift the metal cover, and then pull it out completely. Align the posts of the plastic bracket to the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place.
  • Page 21 Additional printer setup Install the ISP on the plastic bracket. Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the controller board cage. Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
  • Page 22 Additional printer setup Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet. Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. Tighten the thumbscrew that is attached to the ISP.
  • Page 23: Installing An Optional Card

    Additional printer setup Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded. Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 24 Additional printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
  • Page 25: Installing A Printer Hard Disk

    Additional printer setup Installing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 26 Additional printer setup To install a printer hard disk onto the ISP: Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place.
  • Page 27 Additional printer setup To install a printer hard disk directly on the controller board cage: Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly.
  • Page 28 Additional printer setup Use the two provided screws to attach the printer hard disk mounting bracket. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded.
  • Page 29: Removing A Printer Hard Disk

    Additional printer setup Removing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 30: Installing Hardware Options

    Additional printer setup Remove the screws holding the printer hard disk in place. Remove the printer hard disk. Set aside the printer hard disk. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
  • Page 31: Installing Optional Trays

    Additional printer setup Install the printer and any hardware options you have purchased in the following order: • Caster base • 2100‑sheet tray or spacer • Optional 550‑sheet tray • Printer For more information on installing a caster base, optional 550‑sheet tray, spacer, or 2100‑sheet tray, see the setup sheet that came with the option.
  • Page 32: Attaching Cables

    Additional printer setup Align the printer with the tray, and then slowly lower the printer into place. Turn the printer back on. Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
  • Page 33 Additional printer setup Use the Parallel port Connect the printer to a computer. Note: This can also be used in installing an optional Internal Solutions Port (ISP). USB port Attach an optional wireless network adapter. Ethernet port Connect the printer to a network. USB printer port Connect the printer to a computer.
  • Page 34: Setting Up The Printer Software

    Additional printer setup Setting up the printer software Installing the printer software Note: If you installed the printer software on the computer before but need to reinstall the software, then uninstall the current software first. For Windows users Close all open software programs. Insert the Software and Documentation CD.
  • Page 35: Updating Available Options In The Printer Driver

    Using the Internet An updated printer software may be available at http://support.dell.com. Updating available options in the printer driver When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
  • Page 36: Networking

    Additional printer setup Networking Notes: • Purchase a wireless network adapter first before setting up the printer on a wireless network. For more information, contact the place where you purchased the printer. • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X-RADIUS are types of security used on a network.
  • Page 37: Preparing To Set Up The Printer On A Wireless Network

    Additional printer setup For Macintosh users Allow the network DHCP server to assign an IP address to the printer. Obtain the printer IP address either: • From the printer control panel • From the TCP/IP section in the Network/Ports menu •...
  • Page 38 Additional printer setup Make sure you have the following information before setting up the printer on a wireless network: • SSID—The SSID is also referred to as the network name. • Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc. •...
  • Page 39: Connecting The Printer To A Wireless Network Using The Embedded Web Server

    Additional printer setup Using the Push Button Configuration (PBC) method From the printer control panel, navigate to: > Settings > >Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wi‑Fi Protected Setup > > Start Push Button Method > Follow the instructions on the printer display.
  • Page 40: Changing Port Settings After Installing A New Network Internal Solutions Port

    Additional printer setup Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the printer back on. To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x] section, see if the status is “Connected”.
  • Page 41: Setting Up Serial Printing

    Additional printer setup For Macintosh users Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 42: Verifying Printer Setup

    Additional printer setup Select Advanced, and then click Continue. From the Configure Printer Connection dialog, select a port. If the port is not in the list, then click Refresh, or navigate to: Add port > select a port type > enter the necessary information > OK Click Continue >...
  • Page 43: Printing A Network Setup Page

    Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the printer control panel, navigate to: >...
  • Page 44: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 152 and “Storing paper” on page 67. Setting the paper size and type From the printer control panel, navigate to: >...
  • Page 45 Loading paper and specialty media Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
  • Page 46 Loading paper and specialty media Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators on the bottom of the tray to help position the guides.
  • Page 47 Loading paper and specialty media Flex and fan the sheets to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. •...
  • Page 48 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
  • Page 49: Loading The 2100-sheet Tray

    Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
  • Page 50 Loading paper and specialty media Loading A5‑size paper Pull up and slide the width guide to the position for A5. Squeeze and slide the length guide to the position for A5 until it clicks into place.
  • Page 51 Loading paper and specialty media Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place. Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded.
  • Page 52 Loading paper and specialty media If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. Put the A5 length guide in its holder.
  • Page 53 Loading paper and specialty media Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. Flex and fan the sheets to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown.
  • Page 54 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing...
  • Page 55 Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. Insert the tray. Note: Press the paper stack down while inserting the tray.
  • Page 56: Loading The Multipurpose Feeder

    Loading paper and specialty media From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
  • Page 57 Loading paper and specialty media Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
  • Page 58 Loading paper and specialty media • Hold transparencies by the edges. Flex and fan the transparencies to loosen them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them. •...
  • Page 59 Loading paper and specialty media • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. •...
  • Page 60: Linking And Unlinking Trays

    Loading paper and specialty media Linking and unlinking trays Linking and unlinking trays Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel in the TCP/IP section under the Network/Ports menu.
  • Page 61: Assigning A Custom Paper Type Name

    Loading paper and specialty media Press Press Custom Types, and then verify if the new custom paper type name has replaced the custom name. Assigning a custom paper type name Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 62 Loading paper and specialty media Using the printer control panel From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Types Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. Press...
  • Page 63: Paper And Specialty Media Guide

    Paper and specialty media guide Paper and specialty media guide Notes: • Make sure the paper size, type, and weight are set correctly on the computer or printer control panel. • Flex, fan and straighten specialty media before loading it. •...
  • Page 64: Paper Guidelines

    Paper and specialty media guide • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex and fan the envelopes to loosen them. Straighten the edges on a level surface. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
  • Page 65: Moisture Content

    Paper and specialty media guide Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.
  • Page 66: Selecting Preprinted Forms And Letterhead

    Paper and specialty media guide Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long for 60–90‑g/m (16–24‑lb) paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process. •...
  • Page 67: Supported Paper Sizes, Types, And Weights

    Paper and specialty media guide Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry Stewardship Council (FSC) or The Program for the Endorsement of Forest Certification (PEFC). These certifications guarantee that the paper manufacturer uses wood pulp from forestry operators that employ environmentally and socially responsible forest management and restoration practices.
  • Page 68: Paper Sizes Supported By The Printer

    Paper and specialty media guide Paper type 550‑sheet tray 2100‑sheet tray Multipurpose feeder Duplex Paper Card stock Plain Envelope Rough Envelope Paper and Vinyl Labels Pharmacy labels Transparencies Paper sizes supported by the printer Dimensions Standard or Optional Multipurpose Duplex Paper size optional 2100‑sheet tray...
  • Page 69 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 2100‑sheet tray feeder 550‑sheet tray 105 x 148 mm to Universal 216 x 356 mm (4.13 x 5.83 in. to 8.5 x 14 in.) 70 x 127 mm to 216 x 356 mm (2.76 x 5 to 8.5 x 14 in.)
  • Page 70 Paper and specialty media guide Paper size 4‑bin mailbox High‑capacity output Staple finisher Staple, hole punch expander finisher JIS B5 Executive Letter Legal Folio Statement Universal Envelopes The finisher stacks the paper but does not staple or punch holes in it. The finisher staples the paper if it is loaded short edge first.
  • Page 71 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox High‑capacity Staple finisher Staple, hole punch output expander finisher Polyester 220 g/m (59 Ib) Bond 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Envelope 105 g/m (28 Ib) Letterhead 90–176 g/m (24–47 lb) 60–90 g/m...
  • Page 72: Printing

    Printing Printing Printing a document Printing a document From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. Send the print job: For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
  • Page 73: Printing From A Flash Drive

    USB flash drives must support the File Allocation Table (FAT) system. Devices formatted with New Technology File System (NTFS) or any other file system are not supported. Recommended flash drives File type Many flash drives are tested and approved for use with the printer. For more information, visit Documents: http://support.dell.com. • .pdf • .xps Images: •...
  • Page 74: Printing From A Flash Drive

    Printing Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. Insert a flash drive into the USB port.
  • Page 75: Printing Confidential And Other Held Jobs

    Printing From the printer control panel, select the document you want to print. Press the left or right arrow button to specify the number of copies for printing, and then press Notes: • Do not remove the flash drive from the USB port until the document has finished printing. •...
  • Page 76: Printing Confidential And Other Held Jobs

    Printing Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you choose to delete them. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
  • Page 77: Printing Information Pages

    Printing Printing information pages For more information on printing information pages, see “Printing a menu settings page” on page 42 and “Printing a network setup page” on page 43. Printing a font sample list From the printer control panel, navigate to: >...
  • Page 78: For Macintosh Users

    Printing For Macintosh users From the Apple Menu, navigate to either of the following: • System Preferences > Print & Scan > select a printer > Open Print Queue • System Preferences > Print & Fax > select a printer > Open Print Queue From the printer window, select the print job you want to cancel, and then click Delete.
  • Page 79: Understanding Printer Menus

    Understanding printer menus Understanding printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Stapler Test Standard USB Substitute Size Network Setup Page Parallel [x] Paper Texture Profiles List Serial [x] Paper Weight...
  • Page 80 Understanding printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the US factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays have Letter the same settings, then the trays are automatically linked.
  • Page 81 Understanding printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the US factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu.
  • Page 82 Understanding printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the US factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
  • Page 83: Configure Mp Menu

    Understanding printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for manual‑feed print jobs.
  • Page 84 Understanding printer menus Labels Texture Specify the relative texture of the labels loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Vinyl Labels Texture Specify the relative texture of the vinyl labels loaded in a specific tray. Smooth Note: Normal is the factory default setting.
  • Page 85: Paper Weight Menu

    Understanding printer menus Custom [x] Texture Specify the relative texture of the custom paper loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting.
  • Page 86: Paper Loading Menu

    Understanding printer menus Rough Envelope Weight Specify the relative weight of the rough envelope loaded. Light Note: Normal is the factory default setting. Normal Heavy Letterhead Weight Specify the relative weight of the letterhead loaded. Light Note: Normal is the factory default setting. Normal Heavy Preprinted Weight...
  • Page 87 Understanding printer menus Recycled Loading Determine and set two-sided printing for all print jobs with Recycled as the paper type. Duplex Labels Loading Determine and set two-sided printing for all print jobs with Labels as the paper type. Duplex Vinyl Labels Loading Determine and set two-sided printing for all print jobs with Vinyl Labels as the paper type.
  • Page 88: Custom Types Menu

    Understanding printer menus Custom Types menu Custom Type [x] Associate a paper or specialty media type with a factory default custom type name or a user‑defined custom name created from the Embedded Web Server. Paper Card Stock Notes: Transparency • Paper is the factory default setting.
  • Page 89: Bin Setup Menu

    Understanding printer menus Feed Direction Specify the feed direction if the paper can be loaded in either direction. Short Edge Notes: Long Edge • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray.
  • Page 90: Reports Menu

    Understanding printer menus Assign Type/Bin Select a bin for each supported paper type. Plain Paper Bin For each type, select the following options: Card Stock Bin Disabled Transparency Bin Standard Bin Recycled Bin Bin [x] Labels Bin Notes: Vinyl Labels Bin •...
  • Page 91: Network/ports Menu

    Understanding printer menus Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled. Print Fonts Print a report of all the fonts available for the printer language currently set in the printer.
  • Page 92 Understanding printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
  • Page 93: Network Card Menu

    Understanding printer menus Standard Network Setup OR Show and set the printer network settings. Network [x] Setup Note: The Wireless menu appears only when the printer is connected to a wireless Reports network. Network Card TCP/IP IPv6 Wireless AppleTalk Reports menu To access the menu, navigate to either of the following: •...
  • Page 94: Tcp/ip Menu

    Understanding printer menus TCP/IP menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers attached to print servers. Set Hostname Set the current TCP/IP host name.
  • Page 95: Ipv6 Menu

    Understanding printer menus Backup DNS Server Address View or change the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS View or change the current HTTPS setting. Note: Yes is the factory default setting. IPv6 menu To access the menu, navigate to either of the following: •...
  • Page 96: Appletalk Menu

    Understanding printer menus Wi‑Fi Protected Setup Establish a wireless network and enable network security. Start Push Button Method Notes: Start PIN Method • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given period of time.
  • Page 97: Standard Usb Menu

    Understanding printer menus View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the network] Note: The default zone for the network is the factory default setting.
  • Page 98 Understanding printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes.
  • Page 99 Understanding printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data.
  • Page 100 Understanding printer menus Advanced Status Enable bidirectional communication through the parallel port. Notes: • On is the factory default setting. • Off disables parallel port negotiation. Protocol Specify the parallel port protocol. Standard Notes: Fastbytes • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting.
  • Page 101 Understanding printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data.
  • Page 102 Understanding printer menus Job Buffering Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. The printer does not buffer print jobs on the Auto printer hard disk. • On buffers print jobs on the printer hard disk. •...
  • Page 103: Smtp Setup Menu

    Understanding printer menus Parity Set the parity for serial input and output data frames. Even Note: None is the factory default setting. None Ignore Honor DSR Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. •...
  • Page 104: Security Menu

    Understanding printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e-mail. None Use Device SMTP Credentials Notes: Device Userid • None is the factory default setting for Device‑Initiated E‑mail and User‑Initiated E‑mail.
  • Page 105: Disk Wiping Menu

    Understanding printer menus Repeat Job Expiration Set a time limit on how long the printer stores print jobs. 1 hour 4 hours 24 hours 1 week Verify Job Expiration Set a time limit on how long the printer stores print jobs needing verification. 1 hour 4 hours 24 hours...
  • Page 106: Security Audit Log Menu

    Understanding printer menus Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, a flash drive must be attached to the printer. • The audit log can be downloaded from the Embedded Web Server and saved on a computer.
  • Page 107: Settings Menu

    Understanding printer menus Settings menu General Settings General Settings menu Display Language Set the language of the text that appears on the printer display. English Note: Not all languages are available for all printer models. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska...
  • Page 108 Understanding printer menus Eco-Mode Minimize the use of energy, paper, or specialty media. Notes: Energy • Off is the factory default setting. Off resets the printer to its Energy/Paper factory default settings. Paper • Energy minimizes the power used by the printer. Performance may be affected, but print quality is not.
  • Page 109 Understanding printer menus Home screen customization Change the icons and buttons that appear on the printer control panel. Eco-Settings For each icon or button, select from the following options: Showroom Display Change Background Do not display Note: “Do not display” is the factory default setting. Output Lighting Set the amount of light from the bin.
  • Page 110 Understanding printer menus Timeouts Set the printer to operate at a low power state. Hibernate Timeout Notes: Disabled • When the Hibernate Timeout timer expires, the printer uses 1 hour Ethernet connection to check the value of “Hibernate 2 hours Timeout on Connection.”...
  • Page 111 Understanding printer menus Error Recovery Set the printer to restart when an error is encountered. Auto Reboot Notes: Reboot when idle • “Reboot always” is the factory default setting for Auto Reboot always Reboot. Reboot never • 5 is the factory default setting for Max Auto Reboots. Max Auto Reboots •...
  • Page 112: Flash Drive Menu

    Understanding printer menus Hibernate Timeout on Connection To set the printer to follow the setting of “Hibernate Timeout” even when an active Ethernet connection exists. Do Not Hibernate Hibernate Notes: • If “Hibernate Timeout on Connection” is set to “Do Not Hibernate,”...
  • Page 113 Understanding printer menus Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: “(1,1,1) (2,2,2)” is the factory default setting. (1,2,3) (1,2,3) Sides (Duplex) Specify whether prints are on one side or on both sides of the page. 1 sided Note: 1 sided is the factory default setting.
  • Page 114 Understanding printer menus Paper Saver Specify that multiple‑page images be printed on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per side. 4‑Up 6‑Up 9‑Up...
  • Page 115: Print Settings

    Understanding printer menus Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs.
  • Page 116: Finishing Menu

    Understanding printer menus Download Target Set the storage location for downloads. Notes: Flash • RAM is the factory default setting. Storing downloads in the Disk RAM is temporary. • Storing downloads in a flash memory or in a printer hard disk places them in permanent storage.
  • Page 117 Understanding printer menus Duplex Binding Define the way duplexed pages are bound and printed. Long Edge Notes: Short Edge • Long Edge is the factory default setting. Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
  • Page 118 Understanding printer menus Paper Saver Ordering Specify the positioning of multiple‑page images when using Paper Saver. Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they are in Vertical portrait or landscape orientation.
  • Page 119: Quality Menu

    Understanding printer menus Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
  • Page 120 Understanding printer menus Job Accounting Log Determine and set if the printer creates a log of the print jobs it receives. Note: Off is the factory default setting. Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Determine and set how often a log file is created.
  • Page 121: Utilities Menu

    Understanding printer menus Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Remove Held Jobs Delete confidential and held jobs from the printer hard disk. Confidential Notes: Held...
  • Page 122: Postscript Menu

    Understanding printer menus XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Scale to Fit Scale page content to fit the selected paper size. Note: No is the factory default setting.
  • Page 123: Pcl Emul Menu

    Understanding printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Disk • “Resident” is the factory default setting. Resident shows the factory Download default set of fonts downloaded in the RAM. Flash •...
  • Page 124 Understanding printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
  • Page 125: Html Menu

    Understanding printer menus Tray Renumber Display the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3...
  • Page 126: Image Menu

    Understanding printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
  • Page 127: Help Menu

    The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.dell.com. Menu item Description...
  • Page 128: Saving Money And The Environment

    Saving money and the environment Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
  • Page 129: Reducing Printer Noise

    Saving money and the environment Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 130: Adjusting Sleep Mode

    Saving money and the environment Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. •...
  • Page 131: Using Hibernate Mode

    Saving money and the environment Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode.
  • Page 132: Recycling

    In the Screen Brightness field, enter the brightness percentage you want for the display. Click Submit. Recycling Recycling Dell products To return Dell products for recycling: Visit our Web site at www.dell.com/recycle. Select your country or region. Follow the instructions on the computer screen.
  • Page 133: Securing The Printer

    Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach a security lock to the printer in the location shown.
  • Page 134: Erasing Volatile Memory

    Securing the printer • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
  • Page 135: Erasing Printer Hard Disk Memory

    Securing the printer Erasing printer hard disk memory Note: Some printer models may not have a printer hard disk installed. Configuring Disk Wiping in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion. Using the printer control panel Turn off the printer.
  • Page 136: Finding Printer Security Information

    Securing the printer From the Disk Encryption menu, select Enable. Notes: • Enabling disk encryption will erase the content of the printer hard disk. • Disk encryption can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks.
  • Page 137: Maintaining The Printer

    Maintaining the printer Maintaining the printer Periodically, certain tasks are required to maintain optimum performance of your printer. Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer.
  • Page 138: Checking The Status Of Parts And Supplies

    Maintaining the printer Emptying the hole punch box Pull out the hole punch box. Empty the container. Insert the emptied hole punch box back into the finisher until it clicks into place. Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: >...
  • Page 139: Ordering Supplies

    Maintaining the printer Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their end‑of‑life by setting the selectable alerts. Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit.
  • Page 140: Storing Supplies

    Click All Programs or Programs, and then select the printer program folder from the list. Select your printer, and then navigate to: Dell Printer Home > Maintenance > Order supplies From the Order Printer Supplies dialog, do any of the following: •...
  • Page 141: Replacing Supplies

    Maintaining the printer Replacing supplies Replacing the toner cartridge Lift the front cover, and then pull down the multipurpose feeder door. Pull the cartridge out of the printer using the handle. Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner.
  • Page 142 Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Note: Make sure the cartridge is fully pushed in. Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct light for an extended period of time.
  • Page 143 Maintaining the printer Replacing the imaging unit Lift the front cover, and then pull down the multipurpose feeder door. Pull the cartridge out of the printer using the handle. Pull the imaging unit out of the printer using the handle. Unpack the new imaging unit, and then remove all packing materials.
  • Page 144 Maintaining the printer Shake the new imaging unit. Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
  • Page 145 Maintaining the printer Close the multipurpose feeder door and the front cover. Replacing a staple cartridge Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher.
  • Page 146: Moving The Printer

    Maintaining the printer Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. Push the staple cartridge into the finisher until it clicks into place.
  • Page 147 Maintaining the printer • If the printer does not have a caster base but is configured with optional trays, then remove the trays. Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place. •...
  • Page 148: Moving The Printer To Another Location

    Maintaining the printer Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. •...
  • Page 149: Managing The Printer

    Managing the printer Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When there is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Status Messenger with your printer software, then the application launches automatically when the software installation is completed.
  • Page 150: Modifying Confidential Print Settings

    Managing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Check the virtual display that appears at the top left corner of the screen. The virtual display works as an actual display would work on a printer control panel. Modifying confidential print settings Note: This feature is available only in network printers or printers connected to print servers.
  • Page 151: Restoring Factory Default Settings

    Managing the printer Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page 42. If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option.
  • Page 152: Clearing Jams

    Clearing jams Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. For more information, see “Avoiding jams” on page 152. If jams occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
  • Page 153 Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
  • Page 154: Understanding Jam Messages And Locations

    Clearing jams – If the bin extender is longer than the size of the paper you are printing on, then the edges become uneven and the paper is not stacked properly. For example, if you are printing on a letter-size paper and the bin extender is set to legal-size, then the paper does not stack properly.
  • Page 155 Clearing jams Jam location Printer message What to do Staple finisher [x]‑page jam, remove paper, open Remove paper from the stapler bin, open the stapler stapler door. Leave paper in bin. [455– door, then remove the staple cartridge, and then 457] remove the jammed staples.
  • Page 156: [x]-page Jam, Lift Front Cover To Remove Cartridge. [200-201]

    Clearing jams Jam location Printer message What to do Mailbox [x]‑page jam, remove paper, open Open the rear door of the mailbox, and then remove mailbox rear door. Leave paper in the jammed paper. bin. [41y.xx] Staple finisher rear [x]‑page jam, remove paper, open Open the rear door of the staple finisher, and then door finisher rear door.
  • Page 157 Clearing jams Lift the blue handle, and then pull the imaging unit out of the printer. Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 158: [x]-page Jam, Open Upper Rear Door. [202]

    Clearing jams Notes: • Align the arrows on the guides of the toner cartridge with the arrows in the printer. • Make sure the cartridge is fully pushed in. Close the multipurpose feeder door and the front cover. From the printer control panel, select Next > >...
  • Page 159: [x]-page Jam, Remove Standard Bin Jam. [203]

    Clearing jams Close the rear door. From the printer control panel, select Next > > Clear the jam, press OK > to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Page 160 Clearing jams Pull down the rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear door.
  • Page 161 Clearing jams Push the back of the standard tray. Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed. Insert the standard tray. From the printer control panel, select Next >...
  • Page 162: [x]-page Jam, Remove Tray 1 To Clear Duplex. [235-239]

    Clearing jams [x]‑page jam, remove tray 1 to clear duplex. [235–239] Pull out the tray completely. Note: Lift the tray slightly and pull it out. Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer.
  • Page 163: [x]-page Jam, Open Tray [x]. [24x]

    Clearing jams [x]‑page jam, open tray [x]. [24x] Check which tray is indicated on the printer display, and then pull the tray. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray.
  • Page 164: [x]-page Jam, Clear Manual Feeder. [250]

    Clearing jams [x]‑page jam, clear manual feeder. [250] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Flex and fan the sheets to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder.
  • Page 165: [x]-page Jam, Remove Paper, Open Mailbox Rear Door. Leave Paper In Bin. [41y.xx]

    Clearing jams [x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx] Open the rear mailbox door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear mailbox door.
  • Page 166 Clearing jams If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Notes: • Make sure all paper fragments are removed. • When using A4‑, folio‑, or legal‑size paper, make sure to adjust the bin extender so that the paper enters the bin properly.
  • Page 167: [x]-page Jam, Remove Paper, Open Expander Rear Door. Leave Paper In Bin. [43y.xx]

    Clearing jams [x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx] Open the rear door of the high‑capacity output expander. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear door of the high‑capacity output expander.
  • Page 168: [x]-page Jam, Remove Paper, Open Finisher Rear Door. Leave Paper In Bin. [451]

    Clearing jams [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] Open the rear staple finisher door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the staple finisher door.
  • Page 169: [x]-page Jam, Remove Paper, Open Stapler Door. Leave Paper In Bin. [455-457]

    Clearing jams [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457] From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Open the stapler door.
  • Page 170 Clearing jams Use the metal tab to lift the staple guard, and then remove any loose staples. Press down the staple guard until it clicks into place.
  • Page 171 Clearing jams Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door.
  • Page 172: Troubleshooting

    Troubleshooting Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR supplies. Note: For a list of supported supplies, contact the place where you purchased the printer. Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies.
  • Page 173 Troubleshooting Change [paper source] to [custom type name] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel. •...
  • Page 174: Close Door Or Insert Cartridge

    Troubleshooting Close door or insert cartridge The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and covers. Close front door Close the front door of the printer. Complex page, some data may not have printed [39] Try one or more of the following: •...
  • Page 175: Disk Must Be Formatted For Use In This Device

    Troubleshooting Disk must be formatted for use in this device From the printer control panel, select Format disk to format the printer hard disk and clear the message. Note: Formatting deletes all the files stored in the printer hard disk. Disk near full.
  • Page 176: Insert Staple Cartridge

    Troubleshooting Incompatible output bin [x] [59] Do either of the following: • Remove the specified bin. • From the printer control panel, press to clear the message and continue printing without using the specified bin. Incompatible tray [x] [59] Do either of the following: •...
  • Page 177 Troubleshooting Install bin [x] Try one or more of the following: • Install the specified bin: Turn off the printer. Unplug the power cord from the electrical outlet. Install the specified bin. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
  • Page 178: Load Staples

    Troubleshooting Insufficient memory, some held jobs will not be restored [37] Do either of the following: • From the printer control panel, press to clear the message. • Delete other held jobs to free up additional printer memory. Insufficient memory to collate job [37] Try one or more of the following: •...
  • Page 179 Troubleshooting Load [paper source] with [custom type name] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.
  • Page 180 Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. Contact technical support or your Dell printer dealer, and then report the message. If necessary, press on the printer control panel to clear the message and continue printing.
  • Page 181 The printer has detected a non‑Dell supply or part installed in the printer. Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 182: Paper Changes Needed

    Troubleshooting Not enough free space in flash memory for resources [52] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to: >...
  • Page 183 Troubleshooting Reattach bin [x] Try one or more of the following: • Turn off the printer, and then turn it back on. • Reattach the specified bin. Turn off the printer. Unplug the power cord from the electrical outlet. Remove the specified bin. Reattach the bin.
  • Page 184: Remove Paper From All Bins

    Troubleshooting Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install the toner cartridge. For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide. •...
  • Page 185: Remove Paper From Standard Output Bin

    Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit our Web site. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact technical support or your Dell printer dealer, and then report the message. The printer is scheduled for maintenance. Replace missing cartridge [31.xy] Install the missing toner cartridge to clear the message.
  • Page 186: Restore Held Jobs

    Troubleshooting Replace missing fuser [31.xy] Install the missing fuser. For more information, see the instruction sheet that came with the part. Replace missing imaging unit [31.xy] Install the missing imaging unit to clear the message. For more information, see the “Replacing supplies” section of the User’s Guide.
  • Page 187: Some Held Jobs Were Not Restored

    Troubleshooting Some held jobs were not restored From the printer control panel, select Continue to clear the message and continue printing. Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. Standard network software error [54] Try one or more of the following: •...
  • Page 188: Unsupported Disk

    Troubleshooting Too many flash options installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra flash memory. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many trays attached [58] Turn off the printer.
  • Page 189: Solving Printer Problems

    Troubleshooting USB port [x] disabled [56] Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. The printer discards any data received through the specified serial port. • Select Reset active bin to reset the active bin for a linked set of bins.
  • Page 190 Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB symbol on the cable with the USB symbol on the Are the cables inserted in the correct ports? printer •...
  • Page 191: Printer Display Is Blank

    Troubleshooting Printer display is blank Action Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is solved. Turn off the printer, and then contact Turn off the printer, then wait for about 10 seconds, and then turn the technical...
  • Page 192 Troubleshooting Action Step 4 Go to step 5. Manually add the tray in the printer driver. Check if the tray is available in the printer driver. Note: You may need to manually add the tray in the printer driver to make it available for print jobs.
  • Page 193: Internal Print Server Does Not Operate Correctly

    Troubleshooting Action Step 4 The problem is solved. Contact technical support. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver”...
  • Page 194: Internal Solutions Port Does Not Operate Correctly

    Troubleshooting Action Step 2 The problem is solved. Go to step 3. Turn off the printer, then wait about 10 seconds, and then turn the printer back on. Resend the print job. Is the tray working? Step 3 Go to step 4. Reinstall the tray.
  • Page 195: Paper Feed Problems

    Troubleshooting Action Step 2 The problem is solved. Contact technical support. Check the cable and the ISP connection. Use the correct cable, and then make sure it is securely connected to the ISP. Check if the ISP solution interface cable is securely connected into the receptacle of the controller board.
  • Page 196: Paper Frequently Jams

    Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
  • Page 197: Solving Print Problems

    Troubleshooting Solving print problems Printing problems Confidential and other held jobs do not print Action Step 1 The problem is solved. Go to step 2. From the printer control panel, open the Held Jobs folder, and then verify that your print job is listed. Resend the print job.
  • Page 198: Incorrect Characters Print

    Troubleshooting Error message about reading the flash drive appears Action Step 1 Go to step 2. Insert the flash drive into the front USB port. Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port.
  • Page 199: Job Prints From The Wrong Tray Or On The Wrong Paper

    Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is solved. Go to step 2. Check if you are printing on paper that is supported by the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved.
  • Page 200: Print Job Takes Longer Than Expected

    Troubleshooting Action Step 3 The problem is solved. Contact technical support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? Multiple‑language PDF files do not print Action...
  • Page 201: Print Jobs Do Not Print

    Troubleshooting Action Step 4 The problem is solved. Go to step 5. Disable the Page Protect feature. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off Resend the print job. Did the job print? Step 5 The problem is solved.
  • Page 202: Printing Slows Down

    The problem is solved. Contact technical support. Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page 34. Note: For more information, visit http://support.dell.com. Resend the print job. Do the jobs print? Printing slows down Notes: •...
  • Page 203: Unexpected Page Breaks Occur

    Troubleshooting Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray.
  • Page 204: Print Quality Problems

    Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are supported printer.
  • Page 205 The problem is solved. Make sure the size of the paper loaded in the tray matches the fuser support or your Dell type. printer dealer. Note: To identify the fuser type, view the label on the fuser. Resend the print job.
  • Page 206: Gray Background On Prints

    Troubleshooting Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 The problem is solved. Go to step 2. From the Quality Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. Resend the print job.
  • Page 207: Incorrect Margins On Prints

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3. The problem is solved. Load the specified tray or feeder with a recommended type of paper.
  • Page 208: Paper Curl

    Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match Does the paper size match the paper loaded in the tray?
  • Page 209: Print Irregularities

    Troubleshooting Action Step 5 Contact technical The problem is solved. support. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the paper still curled? Print irregularities Leading edge ABCDE...
  • Page 210: Print Is Too Dark

    Do print irregularities still appear? Step 6 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do print irregularities still appear? Print is too dark Action Step 1 Go to step 2.
  • Page 211: Print Is Too Light

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the print still too dark? Step 4 From the printer Go to step 5.
  • Page 212 Troubleshooting Action Step 2 Go to step 3. Change the paper type, texture, and weight to From the printer control panel, set the paper type, texture, and weight in match the paper the Paper menu to match the paper loaded in the tray. loaded in the tray.
  • Page 213: Printer Is Printing Blank Pages

    Troubleshooting Printer is printing blank pages Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
  • Page 214: Printer Is Printing Solid Black Pages

    Troubleshooting Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 215: Shadow Images Appear On Prints

    Troubleshooting Action Step 2 Contact technical The problem is solved. support. Replace the fuser if the distance between the defects is equal to either of the following: • 94.25 mm (3.71 in.) • 95.2 mm (3.75 in.) Resend the print job. Do repeating defects still appear on prints? Shadow images appear on prints Leading edge...
  • Page 216: Skewed Print

    Troubleshooting Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact technical...
  • Page 217: Streaked Vertical Lines Appear On Prints

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked horizontal lines appear on prints? Step 4 Go to step 5.
  • Page 218 Resend the print job. Do streaked vertical lines appear on prints? Step 5 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do streaked vertical lines appear on prints?
  • Page 219: Transparency Print Quality Is Poor

    Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
  • Page 220: Toner Rubs Off

    Does the toner rub off? Step 4 Contact technical The problem is solved. support or your Dell Enable Quiet mode. printer dealer. From the printer control panel, navigate to: Settings > General Settings > Quiet Mode > On Resend the print job.
  • Page 221: Uneven Print Density

    Troubleshooting Uneven print density Action Replace the imaging unit, and then resend the print job. Contact technical The problem is solved. support. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved.
  • Page 222: Embedded Web Server Does Not Open

    Troubleshooting Action Step 4 Go to step 5. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 223: Contacting Technical Support

    You need to know your printer model type and the service tag number or express service code. For more information, see the label at the back of the printer. The service tag number is listed on the menu settings page. For more information, check the Dell Support Web site at http://support.dell.com.
  • Page 224: Appendix

    Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
  • Page 225: Warranty And Return Policy

    Appendix Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the...
  • Page 226: Index

    Index Index avoiding paper jams 152 Close front door 174 Numerics Complex page, some data may not 2100‑sheet tray have printed [39] 174 installing 31 compressed images appear on Bin Setup menu 89 loading 49 prints 205 buttons, printer control panel 12 550‑sheet tray confidential data installing 31...
  • Page 227 Index control panel, printer modifying confidential print firmware card 14 indicator light 12 settings 150 flash drive Sleep button light 12 problem accessing 222 printing from 74 controller board Embedded Web Server flash drives accessing 14 Administrator's Guide supported file types 73 custom paper type where to find 136 font sample list...
  • Page 228 Index installing an Internal Solutions Maintenance kit very low Port 19 [80.xy] 181 keypad installing an optional card 23 managing printer messages 149 printer control panel 12 installing options memory order of installation 30 types installed on printer 133 installing printer hard disk 25 memory card 14 labels, paper installing printer on a network...
  • Page 229 129 avoiding 152 prints 205 Non‑Dell [supply type], see User’s paper jams, clearing gray background on prints 206 Guide [33.xy] 181 behind rear door 158, 159 horizontal voids appear on non‑volatile memory 133...
  • Page 230 Index jammed pages are not [x]‑page jam, open tray [x]. Error reading USB drive. Remove reprinted 195 [24x] 163 USB. 175 job prints from wrong tray 199 [x]‑page jam, open upper and Error reading USB hub. Remove job prints on wrong paper 199 lower rear door.
  • Page 231 Push Button Configuration method Network [x] software error Standard USB port disabled using 38 [54] 181 [56] 187 Non‑Dell [supply type], see User’s Supply needed to complete Guide [33.xy] 181 job 187 Quality menu 119 Not enough free space in flash...
  • Page 232 Index Replace missing imaging unit setting up the printer ordering 140 [31.xy] 186 on an Ethernet network storing 140 Replace missing or unresponsive (Macintosh only) 36 using recycled paper 128 fuser [31.xy] 184 on an Ethernet network (Windows Supplies Ordering Utility Replace unsupported cartridge only) 36 ordering supplies 139...
  • Page 233 Index troubleshooting, display transparency print quality is volatility printer display is blank 191 poor 219 statement of 133 troubleshooting, paper feed uneven print density 221 message remains after jam is white streaks on a page 221 cleared 196 troubleshooting, printer options wiping the printer hard disk 135 troubleshooting, print 2100‑sheet tray problems 191...

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