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Dell S2500 Owner's Manual

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Dell™ Workgroup Laser Printer S2500
Owner's Manual
Look Inside For:
• Setting Up Your Printer
w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

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Table of Contents

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   Summary of Contents for Dell S2500

  • Page 1 Dell™ Workgroup Laser Printer S2500 Owner’s Manual Look Inside For: • Setting Up Your Printer w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...
  • Page 2 Order toner cartridges Dell™ toner cartridges are available only through Dell. You can order toner cartridges online at www.dell.com/supplies or by phone. 877-465-2968 (877-Ink2You) Canada 877-501-4803 Mexico 001-800-210-7607 Puerto Rico 800-805-7545 0870 907 4574 Ireland 1850 707 407 France 0825387247...
  • Page 3: Accessing Your User's Guide

    Dell™ Workgroup Laser Printer S2500 Printer Tray 1 Optional tray 2: 250-sheet drawer 500-sheet drawer Accessing your User’s Guide To access your Dell Workgroup Laser Printer S2500 User’s Guide, click Start Programs Dell Printer Dell Laser Printer S2500 User’s Guide.
  • Page 4 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell and DELL logo are trademarks of Dell Computer Corporation; Microsoft, Windows, and Microsoft Windows NT are registered trademarks of Microsoft Corporation;...
  • Page 5: Caution: Safety Instructions

    • This product is designed to meet safety standards with the use of specific Dell-authorized components. The safety features of some parts may not always be obvious. Dell disclaims liability associated with use of non-Dell-authorized components.
  • Page 7: Table Of Contents

    Contents Accessing your User’s Guide CAUTION: Safety instructions 1 Unpack the printer 2 Install the optional drawer 3 Prepare the printer Positioning the printer Raising the paper rest Attaching an operator panel overlay 4 Install optional memory cards Removing the side cover...
  • Page 8 Dell Printer Software Uninstall Driver Profiler Installing printer drivers If you purchased your Dell printer and computer together If you purchased your Dell printer separately Using Windows XP with a USB or parallel cable Using Windows 2000 with a USB or parallel cable...
  • Page 9 ......10 Configure paper trays Dell Workgroup Laser Printer S2500 Dell Workgroup Laser Printer S2500n...
  • Page 10 12 Appendix Contacting Dell Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) ......
  • Page 11: Unpack The Printer

    S E C T I O N 1 U n p a c k t h e p r i n t e r...
  • Page 12 NOTICE: Allow at least 7.62 cm (3 in.) clearance on the right side of the printer for the cooling fan to function properly. Select a well ventilated location for your printer that provides room for the trays, cover, and doors. Choose a firm, level surface away from direct airflow and temperature extremes.
  • Page 13: Install The Optional Drawer

    S E C T I O N 2 I n s t a l l t h e o p t i o n a l d r a w e r...
  • Page 14 CAUTION: If you are adding an optional drawer sometime after setting up the printer, be sure to turn the printer off, unplug the power cord, and disconnect all cables from the back of the printer before completing these tasks. To increase paper capacity, you can purchase one optional 250-sheet drawer or one optional 500-sheet drawer.
  • Page 15: Prepare The Printer

    S E C T I O N 3 P r e p a r e t h e p r i n t e r Positioning the printer Raising the paper rest Attaching an operator panel overlay...
  • Page 16: Positioning The Printer

    NOTE: If you have optional memory to install, leave clearance on the left side of the printer. Lift the printer by the recessed handholds on both sides, and place it on the table or optional drawer.
  • Page 17: Raising The Paper Rest

    Raising the paper rest The paper rest holds printed jobs at an angle to keep them from sliding out of the output bin. Pull the paper rest forward to raise it. Pre p a r e the p ri nte r...
  • Page 18: Attaching An Operator Panel Overlay

    Attaching an operator panel overlay If English is not your preferred language and your printer shipped with an operator panel overlay, attach the overlay that has the appropriately translated light and button names: Peel the protective backing off the overlay.
  • Page 19: Install Optional Memory Cards

    S E C T I O N 4 I n s t a l l o p t i o n a l m e m o r y c a r d s Removing the side cover Removing the shield Installing a memory card Reattaching the shield Reattaching the side cover...
  • Page 20: Removing The Side Cover

    NOTE: Memory options designed for other Dell printers may not work with your printer. Your printer has two memory connectors for optional memory cards. You can install any combination of printer memory and flash memory cards in the connectors.
  • Page 21 Slide the side cover off of the back of the printer as you swing it out to remove it. Set the cover aside. Ins ta l l o p tio n a l m e m o r y c a r d s...
  • Page 22: Removing The Shield

    Removing the shield Loosen the six screws. Do not remove them completely. Slide the shield to the left until the screws fit into the keyholes on the cover. Pull the shield straight out, and set it aside. In stal l opt ional memor y card s Screw in keyhole...
  • Page 23: Installing A Memory Card

    Installing a memory card Follow the instructions in this section to install either a printer memory card or a flash memory card. Memory cards must have 100-pin connectors. NOTICE: Memory cards are easily damaged by static electricity. Touch something metal on the printer before you touch a card.
  • Page 24: Reattaching The Shield

    Reattaching the shield After installing your memory cards, you must reattach the shield. Align the six keyholes on the shield with the six screws on the system board. Press the shield against the system board, and then slide the shield to the right. Tighten the six screws.
  • Page 25: Reattaching The Side Cover

    Reattaching the side cover Align the three rear tabs on the side cover with the corresponding slots on the printer. Guide the tabs on the top, bottom, and front of the cover into their corresponding slots. The top and front tabs snap into place.
  • Page 26 In stal l opt ional memor y card s...
  • Page 27: Install Printer Supplies

    S E C T I O N 5 I n s t a l l p r i n t e r s u p p l i e s Removing the packaging Installing the print cartridge...
  • Page 28: Removing The Packaging

    Open the upper front door. Finger grips Grasp the print cartridge by the handle. Lift the cartridge out of the printer. Handle Ins ta l l p r i n t er s u p p l i e s...
  • Page 29 Remove the packaging material from the cartridge. Retain the packaging material. NOTICE: Do not touch the photoconductor drum on the bottom of the print cartridge. Ins ta l l p ri nt e r s up p l i e s...
  • Page 30: Installing The Print Cartridge

    Slide the print cartridge into the printer until it snaps into place. Close the upper front door. Make sure the door snaps closed on both sides, or the printer will not function properly. Ins ta l l p r i n t er s u p p l i e s...
  • Page 31: Load Paper

    S E C T I O N 6 L o a d p a p e r Loading the trays Loading the multipurpose feeder...
  • Page 32 Your printer has a standard tray with a capacity of 250 sheets. You can increase the total printer sheet capacity (including the multipurpose feeder) to either 600 or 850 sheets if you install one of the optional drawers. The following table includes supported print media sizes and types, and page numbers where you can find loading instructions.
  • Page 33: Loading The Trays

    Loading the trays Follow these instructions to load the standard tray and any optional tray. Remove the tray. NOTE: The length guide on an optional 500-sheet tray is shaped differently than the length guide on the other trays, but the function is the same. If you are loading an optional 500-sheet tray, open the cover.
  • Page 34 Press the metal plate down. NOTE: For any tray but the optional 500-sheet tray, the length guide extends beyond the end of the tray molding. Squeeze the width guide tab and the width guide together, and then slide the guide all the way to the right.
  • Page 35 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the print media. Straighten the edges of the stack on a level surface. NOTE: When you load the tray, do not exceed the maximum stack height indicated by the stack height indicator.
  • Page 36 Squeeze the length guide tab and the length guide together, and then slide the guide to the edge of the print media. If you are loading an optional 500-sheet tray, close the cover. Reinstall the tray. Push it fully into the printer. Lo a d p ap e r...
  • Page 37: Loading The Multipurpose Feeder

    • You can use it when you need to print a small quantity of a specific type or size of media, such as transparencies. The printer then prompts you to load the appropriate print media before it prints. Use the following instructions to load the multipurpose feeder.
  • Page 38 Unfold the extension. Slide the width guide all the way to the right. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the print media. Straighten the edges of the stack on a level surface.
  • Page 39 Push the print media forward, but do not force it. Slide the width guide until it lightly touches the stack of print media. Refer to the Dell Workgroup Laser Printer S2500 User’s Guide (Start Programs Dell Printers additional information on loading different types of media such as letterhead, transparencies, card stock, and envelopes.
  • Page 40 Lo a d p ap e r...
  • Page 41: Setting Up For Local Printing

    S E C T I O N 7 S e t t i n g u p f o r l o c a l p r i n t i n g Turning on the printer Software overview Installing printer drivers...
  • Page 42 A local printer is a printer attached to your computer using a USB or parallel cable. If your printer is attached to a network instead of your computer, skip this step and go on to "Setting up for network printing" on page 55.
  • Page 43: Turning On The Printer

    After the printer completes its internal tests, only the Ready/Data light is on, indicating the printer is ready to receive jobs. If the Error light is on, make sure the printer cover is closed. If the lights do not come on at all, make sure the power cord is firmly plugged in.
  • Page 44: Status Monitor

    The Status Monitor alerts you when an error or warning occurs, for example, when the top cover is open or toner is running low. The Status Monitor launches when you send a print job to the printer and only appears on the computer screen when an error or warning occurs.
  • Page 45: Dell Local Printer Setup Utility

    If ordering by phone, call the number that appears under the By Telephone heading. Dell Local Printer Setup Utility Use the Dell Local Printer Setup Utility to change and save printer settings not available from the printer driver. When you change these settings, they remain in effect until you make another selection and apply it, or until you restore the original printer settings (called factory default settings).
  • Page 46: Driver Profiler

    Driver Profiler Use the Driver Profiler to create driver profiles that contain custom driver settings. A driver profile can contain a group of saved printer driver settings and other data for things such as: • Print orientation and N-Up (document settings) •...
  • Page 47: Using Windows Xp With A Usb Or Parallel Cable

    D:\ where D is the drive letter of your CD). Select SETUP .EXE, and then click OK. When the Dell Drivers and Utilities screen appears, click Install the printer for Use on this Computer only (Personal Installation) to install the additional software for your printer.
  • Page 48: Using Windows 2000 With A Usb Or Parallel Cable

    Click Next to install the driver that is displayed. Click Finish when the software is installed. When the Dell Drivers and Utilities screen appears, choose Install the printer for Use on this Computer only (Personal Installation) to install the additional software for your printer.
  • Page 49: Using Windows Me With A Usb Or Parallel Cable

    Select Automatic search for the best driver (recommended), and then click Next. The wizard searches for a printer driver. Select your printer and driver from the list on the screen, and then click OK. Use the following table to identify the driver for your language.
  • Page 50: Using Windows Nt With A Parallel Cable

    Use the default printer name (for example, Dell Laser Printer S2500) or type a unique name for your printer, and then click Next. A test page will print automatically. Click YES when the test page prints successfully. Click Finish to complete the installation and close the wizard.
  • Page 51: Using Windows 98 With A Usb Or Parallel Cable

    Click Next to search for a printer driver. Select Search for the best driver for your device (recommended), and then click Next. Select Specify a location only and browse to the location of the printer driver on the Drivers and Utilities CD.
  • Page 52: Using Windows 95 With A Parallel Cable

    Highlight the driver, and then select to install the updated driver (recommended). Click Next. Click Next to complete installation. Use the default printer name (for example, Dell Laser Printer S2500) or type a unique name for your printer, and then click Next. Click Finish.
  • Page 53 Highlight the appropriate driver, and then click Finish. The Add Printer Wizard screen appears. Use the default printer name (for example, Dell Laser Printer S2500), or type a unique name for your printer. Select whether or not to use this printer as the default printer.
  • Page 54 D:\ where D is the drive letter of your CD). Select SETUP .EXE, and then click OK. When the Dell Drivers and Utilities screen appears, click Install the printer for Use on this Computer only (Personal Installation) to install the additional software for your printer.
  • Page 55: Setting Up For Network Printing

    S e t t i n g u p f o r n e t w o r k p r i n t i n g Software overview Dell Printer Configuration Web Tool Connecting the printer to the network...
  • Page 56: Software Overview

    The Status Monitor alerts you when an error or warning occurs, for example, when the top cover is open or toner is running low. The Status Monitor launches when you send a print job to the printer and only appears on the computer screen when an error or warning occurs.
  • Page 57: Printing Status Window

    If ordering by phone, call the number that appears under the By Telephone heading. Dell Local Printer Setup Utility Use the Dell Local Printer Setup Utility to change and save printer settings not available from the printer driver. When you change these settings, they remain in effect until you make another selection and apply it, or until you restore the original printer settings (called factory default settings).
  • Page 58: Print Server Tcp/ip Setup Utility

    See "Assign an IP address" on page 62 for instructions on running the Print Server TCP/IP Setup Utility. Dell Printer Software Uninstall Use the Uninstall software utility to remove any currently installed printer software or printer objects. You can access the Uninstall software utility two ways: Click Start Select the printer object to uninstall, and then right-click the mouse.
  • Page 59: Driver Profiler

    Server, lets you monitor the status of your network printer without leaving your desk. You can view and/or change the printer configuration settings, monitor toner level, and when it is time to order toner replacement cartridges, just click the Dell supplies link right from your Web browser.
  • Page 60: Attaching Directly To The Network (no Queue)

    Attaching directly to the network (no queue) If you are sharing your network printer in a small workgroup environment and are not using a server, use this method to attach your printer to the network. The no-queue method lets you attach the printer to the user’s computer with a network cable so that multiple users can connect to it.
  • Page 61 Plug one end of the printer power cord into the socket at the back of the printer and the other end into a properly grounded outlet. Turn on the printer. After the printer completes its internal tests, the Ready/Data light comes on.
  • Page 62: Assign An Ip Address

    Print Server TCP/IP Setup Utility available on the Drivers and Utilities CD. Use the Dell Printer Configuration Web Tool to make printer configuration changes. See "Dell Printer Configuration Web Tool" on page 59 for more information.
  • Page 63 If the network found the printer, enter the IP address, IP Netmask (or Subnet Mask), and IP Default Gateway values desired and click Apply. If the assignment was successful, you can access the printer using the Dell Printer Configuration Web Tool (see page 59) and make any additional changes.
  • Page 64 Make sure BOOTP is enabled. Check the network setup page. Set up the printer host name in the computer. To do so, define the printer IP name and address in the /etc/hosts file or on the name server. This address must match the IP address.
  • Page 65 IP address. To set the IP address, netmask, and gateway using a RARP server and telnet: Determine the hardware address of the printer. Refer to the item labeled UAA on the network setup page. Use the number in the right column.
  • Page 66 Click One or more Client computers that will use this printer. Enter your Administrator user name and password. Specify which client computers are allowed to print to the new Dell Laser Printer S2500n. Browse or type each client’s computer name or IP address. You can specify as many clients as you wish.
  • Page 67: Attaching Locally To A Server

    Attaching locally to a server If you are connecting the printer with a USB cable or a parallel cable and want to share it with multiple users, use this method to attach your printer to a server. In this section you will: •...
  • Page 68 • A parallel port requires an IEEE-1284 compliant parallel cable. Plug one end of the printer power cord into the socket at the back of the printer and the other end into a properly grounded outlet. Make sure the server is turned on.
  • Page 69 Complete Microsoft Plug and Play Wizard When you turned on the printer and server, the Found New Hardware Wizard screen appeared. Use the table below to find instructions for the operating system on the server. Computer operating system Windows XP...
  • Page 70 Select Automatic search for the best driver (recommended), and then click Next. The wizard searches for a printer driver. Select your printer and driver from the list on the screen, and then click OK. Use the following table to identify the driver for your language.
  • Page 71 Click Next to install the printer driver. Click Next to complete installation. Use the default printer name (for example, Dell Laser Printer S2500) or type a unique name for your printer, and then click Next. Click Finish to complete the installation and close the wizard.
  • Page 72 Click Next to search for a printer driver. Select Search for the best driver for your device (recommended), and then click Next. Select Specify a location only and browse to the location of the printer driver on the Drivers and Utilities CD.
  • Page 73 Highlight the driver, and then select to install the updated driver (recommended). Click Next. Click Next to complete installation. Use the default printer name (for example, Dell Laser Printer S2500) or type a unique name for your printer, and then click Next. Click Finish to complete the installation.
  • Page 74 Highlight the appropriate driver, and then click Finish. The Add Printer Wizard screen appears. Use the default printer name (for example, Dell Laser Printer S2500), or type a unique name for your printer. Select whether or not to use this printer as the default printer.
  • Page 75 Click Next. Enter your Administrator user name and password. Specify which client computers are allowed to print to the new Dell Laser Printer S2500n printer. Browse or type each client’s computer name or IP address. You can specify as many clients as you wish.
  • Page 76: Attaching Directly To The Network (queue)

    If you are using a Microsoft or Novell server and want to control who prints to the network printer, attach the printer through a print queue on a server. The queue setup lets you control the printer in a central location.
  • Page 77 Plug one end of the printer power cord into the socket at the back of the printer and the other end into a properly grounded outlet. Turn on the printer. After the printer completes its internal tests, the Ready/Data light comes on.
  • Page 78 Look under the “TCP/IP” heading on the network setup page to make sure the IP address, netmask, and gateway are what you expected. Ping the printer and verify that it responds. For example, at a command prompt on a network computer type ping followed by the new printer IP address (for example, 192.168.0.11):...
  • Page 79 Click Next. Enter your Administrator user name and password. Specify which client computers are allowed to print to the new Dell Laser Printer S2500n printer. Browse or type each client’s computer name or IP address. You can specify as many clients as you wish.
  • Page 80 Sett ing up f o r net work printi ng...
  • Page 81: Setting Up For Shared Printing

    S E C T I O N 9 S e t t i n g u p f o r s h a r e d p r i n t i n g Point and print Peer-to-peer...
  • Page 82 You can share your new printer on the network using the Drivers and Utilities CD that shipped with your printer (see "Set up the queue on the server" on page 74), or using Microsoft’s point and print or peer-to-peer method. However, if you use one of the Microsoft methods, you will not have all of the features, such as the status monitor and other printer utilities, that are installed with the Drivers and Utilities CD.
  • Page 83: Point And Print

    Wait for the driver information to copy from the server computer to the client computer, and for a new printer object to be added to the Printers folder. The time this takes varies, based on network traffic and other factors.
  • Page 84: Peer-to-peer

    Click OK. If this is a new printer, you may be prompted to install a printer driver. If no system driver is available, then you will need to provide a path to available drivers. Select whether you want this printer to be the default printer for the client, and then click Finish.
  • Page 85: Configure Paper Trays

    S E C T I O N 1 0 C o n f i g u r e p a p e r t r a y s Dell Workgroup Laser Printer S2500 Dell Workgroup Laser Printer S2500n...
  • Page 86: Dell Workgroup Laser Printer S2500

    On the Menu Bar, click Actions Close the utility. NOTE: If you change the size or type of media loaded into either tray, use the Local Printer Setup Utility to reconfigure the tray. Update your driver by following the instructions in the table.
  • Page 87: Dell Workgroup Laser Printer S2500n

    Click OK, and then close the Printers folder. Dell Workgroup Laser Printer S2500n Setting the paper size and type for the S2500n printer is done through the Dell Printer Configuration Web Tool. Use the following steps to change the S2500n printer paper size and type: Type your network printer’s IP address in your Web browser.
  • Page 88 C o n fi g ur e p a p e r tr a y s Click Start Control Panel Printers and Other Hardware and Faxes. Right-click the Dell Laser Printer S2500 icon. Click Properties Device (or Options) Click OK OK. Close the Printers folder.
  • Page 89: Verify Printer Setup

    S E C T I O N 1 1 Ve r i f y p r i n t e r s e t u p Printing a menu settings page...
  • Page 90: Printing A Menu Settings Page

    For tips on successful printing, examples of common operator panel light sequences, ways to improve print quality, solutions for printing problems, and instructions for replacing supplies, refer to the Dell Workgroup Laser Printer S2500 User’s Guide on the Drivers and Utilities CD (Start Guide).
  • Page 91 Update your driver by following the instructions in the table. If the printer is on the network, update the driver for each client. Windows XP Click Start and Faxes. Right-click the Dell Laser Printer S2500 icon. Click Properties Click OK...
  • Page 92: Restoring Factory Defaults

    Restoring factory defaults You can make changes to printer settings or values by using the menus available through the Printer Settings Configuration sheet, PJL commands, or the Local Printer Setup Utility. For more information, see “Understanding the printer menus” in your User’s Guide for more information.
  • Page 93 S E C T I O N 1 2 A p p e n d i x Contacting Dell Limited Warranties and Return Policy Dell Computer Corporation Ink and Toner Cartridges Limited Warranties Dell Software License Agreement...
  • Page 94: Contacting Dell

    NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 95 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 96 Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care...
  • Page 97 Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...
  • Page 98 Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
  • Page 99 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
  • Page 100 Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
  • Page 101 Country (City) International Access Code Country Code City Code Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: pl_support@dell.com Country Code: 48 Customer Service Phone City Code: 22 Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/...
  • Page 102 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 103 Customer Care (Home and Small Business) Customer Care (Corporate) Switchboard U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
  • Page 104 Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired 10 4 Appendix Department Name or Service Area, Website and E-Mail Address...
  • Page 105: Limited Warranties And Return Policy

    Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year, three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.
  • Page 106 The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
  • Page 107 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
  • Page 108: Total Satisfaction" Return Policy (u.s. Only)

    "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...
  • Page 109: Limited Warranty Terms For Dell-branded Hardware Products (canada Only)

    You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
  • Page 110 The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
  • Page 111 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
  • Page 112 What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.
  • Page 113: Total Satisfaction" Return Policy (canada Only)

    While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.
  • Page 114: One-year End-user Manufacturer Guarantee (latin America And The Caribbean Only)

    If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your packing slip or invoice;...
  • Page 115 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
  • Page 116: Dell Computer Corporation Ink And Toner Cartridges Limited Warranties

    If this product proves defective in either material or workmanship, it will be replaced without charge during the limited warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dell’s sole option.
  • Page 117: Ink And Toner Cartridges Limited Warranty (latin America Only)

    Mexico, call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to choose between replacing it by a similar product or reimbursing you for the purchase cost.
  • Page 118: Dell Software License Agreement

    Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an...
  • Page 119 The entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk.
  • Page 120 This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the Software or this agreement.
  • Page 121 Print Server TCP/IP Setup Utility, 62 verifying, 66, 78 Linux, drivers, 74 loading paper standard and optional trays, 33 local printer setup utility, using, 45, 57 local printing, 42 memory cards, installing, 19 menu settings page, printing, 90 network printing, 55...
  • Page 122 30 toner re-order window, using, 44, 57 toner, ordering, 2 trays, loading, 33 turning on the printer, 43, 68 uninstall software, 45, 58 unpacking, printer, 12 USB cable, connecting, 42, 67 warranty, 105 Web server, using, 59...
  • Page 123 w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...
  • Page 124 w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...

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