Troubleshooting
Unexpected page breaks occur
Action
Increase the printing timeout.
a
From the home screen, navigate to:
> Settings > General Settings > Timeouts
b
Increase the Print Timeout setting, and then touch Submit.
c
Resend the print job.
Did the file print correctly?
Print quality problems
Characters have jagged or uneven edges
Action
Step 1
a
Print a font sample list to check if the fonts you are using are
supported by the printer.
1
From the scanner control panel, navigate to:
> Reports > Print Fonts
2
Touch PCL Fonts or PostScript Fonts.
b
Use a font that is supported by the printer or install the font that
you want to use. For more information, contact your system
support person.
c
Resend the print job.
Do prints still contain characters that have jagged or uneven
edges?
Step 2
a
Use a font that is supported by the printer or install the font that
you want to use on your computer. For more information,
contact your system support person.
b
Resend the print job.
Do prints still contain characters that have jagged or uneven
edges?
Yes
No
The problem is
Check the original
solved.
file for manual page
breaks.
Yes
No
Go to step 2.
The problem is
solved.
Contact
technical
The problem is
support.
solved.
202