When An Error Code Appears - Canon MF419x User Manual

When an Error Code Appears

If an error occurs such as when printing is not successful or when you cannot send or receive a fax or scanned
document, the corresponding error code is displayed in a report or in the <Job Log> screen as a three-digit number.
Check the following to find out causes and solutions for each error code. For how to print an error report and
information in the report, see
#001
A document jams in the feeder.
● Remove the jammed document.
Document Jams in the Feeder(P. 724)
#003
A fax could not be sent or received due to its large data size.
● When sending a fax: Reduce the resolution, and scan the document.
Adjusting Resolution(P. 167)
● When receiving a fax: Ask the sender to divide the document into multiple sections or reduce the
resolution before sending.
#005
A fax could not be sent because the recipient's machine did not respond within 35 seconds.
● When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to
check the machine status. When sending the fax overseas, insert pauses in the fax number.
Sending Faxes (MF419x / MF416dw)(P. 149)
#012
A fax could not be sent because the recipient's machine ran out of paper.
● Ask the recipient to reload the paper.
Troubleshooting
Printing Reports and Lists(P. 808) .
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