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4.3.
Installation and Operational
Troubleshooting
The table below is intended for problems related to the fire and its gas controls. It is a guide
only and does not take into account every eventuality. Servicing must be carried out in
accordance with the current Gas Safety (Installation and Use) Regulations, by a competent
person.
It is recommended that the purchaser seek the advice of the original installer in case of
encountering any problems.
Symptom
No spark appears at
the electrode
Piezo operates
normally but pilot will
not light
Pilot lights, but goes
out when control is
released
Pilot and main burner
go out when control is
set to high position
Warning: If you are in any doubt about the clearance of fumes, you must stop
using the appliance immediately and seek expert advice. Do not use appliance
until the fault has been rectified.
Page 40
Cause
a)
Electrode cracked or broken
b)
HT lead shorting out on
burner body
c)
Faulty spark generator
a)
No gas supply
b)
Pilot jet blocked
a)
Loose thermocouple
connection at control valve
end
b)
Faulty Thermocouple
c)
Cold Day / High Winds
a)
Gas supply partially blocked
b)
Too many bends on gas inlet
pipe
c)
Pilot jet partially blocked
d)
Restriction at Isolation valve
Remedy
Replace electrode
Establish where spark is
occurring and insulate or re-
route lead accordingly.
Replace valve (
Manual and
)
Remote Control Models
Check isolation valve/supply
Replace pilot jet
Remake thermocouple
ensuring the connection is
firm
Replace thermocouple
Attempt to relight the pilot
Locate restriction and
remove faulty section
Increase diameter and/or
reduce the number of bends
Clean pilot jet.
Ensure valve is fully open
and that internal diameter is
sufficient and free from
grease
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