Installation And Operational Troubleshooting - Magiglo Ekos 16" User, Installation & Servicing Instructions

4.4. Installation and Operational Troubleshooting

The table below is intended for problems related to the fire and its gas controls. It is a guide
only and does not take into account every eventuality. Servicing must be carried out in
accordance with the current Gas Safety (Installation and Use) Regulations, by a competent
person.
It is recommended that the purchaser seek the advice of the original installer in case of
encountering any problems.
Symptom
No spark appears at
the electrode
Piezo operates
normally but pilot will
not light
Pilot lights, but goes
out when control is
released
Pilot and main burner
go out when control is
set to high position
Fire burns with flames
only on one side
Fumes enter room
when the fire is in
operation
Warning: If you are in any doubt about the clearance of fumes, you must stop
using the appliance immediately and seek expert advice. Do not use appliance
until the fault has been rectified.
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Cause
a) Electrode cracked or broken
b) HT lead shorting out on
burner body
c) Faulty spark generator
a) No gas supply
b) Pilot jet blocked
a) Loose thermocouple
connection at control valve
end
b) Faulty Thermocouple
a) Gas supply partially blocked
b) Too many bends on gas inlet
pipe
c) Pilot jet partially blocked
d) Restriction at Isolation valve
a) Imitation fuel layout incorrect Re-lay imitation fuel in
b) Excessive draught
a) Blocked flue
b) Insufficient replacement air
Remedy
Replace pilot assembly
Establish where spark is
occurring and insulate or re-
route lead accordingly.
Replace valve
Check isolation valve/supply
Replace pilot assembly
Remake thermocouple
ensuring the connection is
firm
Replace complete pilot
assembly
Locate restrict and remove
faulty section
Increase diameter and/or
reduce the number of bends
Replace complete pilot
assembly
Ensure valve is fully open
and that internal diameter is
sufficient and free from
grease
accordance with instructions
Establish cause and rectify
Remove blockage in flue
Check air vents are free of
obstructions