Printer Problems; Unable To Print; Print Output Problems - Xerox WorkCentre 5019 User Manual

Problem solving

Printer problems

This section provides possible solutions to various problems you may encounter when using the Print
features.

Unable to print

The table below lists possible solutions when you are unable to print.
Symptom Possible cause
Data remains in The machine's power is not
the printer icon. on.
The PC's cable is
disconnected.
The machine's cable is
disconnected.
An error has occurred in the
machine.
Data has been No paper has been loaded.
sent to the
There is no paper of the
machine.
specified size.
An error has occurred in the
machine.
Job execution has been
paused.

Print output problems

The table below lists possible solutions to print output problems.
Symptom Possible cause
The printout is on The wrong size paper was
the wrong paper loaded in the specified tray.
size.
The image at the The document exceeds the
edges of the machine's printable area.
paper is missing.
11-16
Remedy
Switch the machine's power on .
Refer to Power source on page 3-6.
Connect the PC's cable.
Connect the machine's cable.
Refer to USB interface on page 2-2.
Check the error information, and take the
required action.
Load paper.
Load paper of the specified size.
Refer to Loading paper on page 4-7.
Check the error information, and take the
required action.
Use the screen to select whether to cancel
the job.
Remedy
Change the size of the paper loaded in the
tray, or change the print options to use a tray
containing the specified paper size.
Enlarge the machine's print area, or reduce
the document's print area.
WorkCentre 5019/5021
User Guide