Problems With The Printer - Xerox WorkCentre 6505N User Manual

Troubleshooting

Problems with the Printer

If you encounter a problem with your printer, use the following table to troubleshoot and fix the
problem. For additional troubleshooting information, see
WARNING: Never open or remove printer covers that are secured with screws unless instructed in
the manual. A high-voltage component can cause electric shock. Do not try to alter the printer
configuration or modify any parts. An unauthorized modification can cause smoke or fire.
CAUTION: Probable causes of trouble are that the printer, computer, server, or other hardware is
not correctly set for the network environment you are using.
Symptom
No power.
Cannot print.
188 WorkCentre 6505 Color Laser Multifunction Printer
User Guide
Reason/Solution
Is the power to the printer turned off?
Press the power button to the On position to turn on the power.
Is the power cord disconnected or not securely connected?
Turn off the power to the printer, then connect the power cord to the power
outlet again. Turn on the power to the printer.
Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage
and current rating. For details, see
Is the printer connected to an uninterruptible power supply?
Turn off the power to the printer, then connect the power cord to a suitable
power outlet.
Is the printer connected to a power strip shared with other high-power
devices?
Connect the printer to a power strip that is not shared with other
high-power devices.
Is the Ready indicator turned off?
The printer is in Energy Saver mode or in the menu setting mode. For
details, see Control Panel
Is there a message displayed on the control panel?
Read the message and follow the instructions to correct the problem. For
details, see Control Panel Messages
Troubleshooting Overview
Electrical Specifications
on page 20.
on page 184.
on page 182.
on page 214.