96Y Errors - Lexmark CS310 Service Manual

Actions
Step 4
Clear the NVRAM of the printer:
a
Turn the printer power off.
b
With the printer off, press and hold 6,7, and 8 on the keypad.
c
Turn the printer on.
d
When Restoring Factory Defaults appears, release the
buttons.
Note: If the printer looks up on the Restoring Factory Defaults, then
wait two minutes, and then turn the printer power off. After ten
seconds or more, turn the printer power back on without holding down
any buttons.
Does the error message still appear?
Step 5
For CS310 models replace the operator panel with UICC card.
For CS410 and CS510 models, replace the UICC card.
Does the error message still appear?
Invalid firmware/controller board service check
Action
Update the firmware.
Note: Contact the next level of support for the correct firmware level.
Does the error remain?

96y errors

96y error messages
Error code
960.xx
961.xx
Description
RAM memory error: RAM soldered on the
board is bad.
1
POR the printer.
2
If the problem persists, then replace the
controller board.
RAM memory error: slot 1 RAM is bad.
1
Check RAM in slot 2.
2
If RAM is ok, then POR the printer.
3
If the problem persists, then replace the
controller board.
Diagnostic information
Yes
Go to step 5.
Replace the controller
board. See
board removal" on
page 291.
Yes
Replace the controller
board. See
board removal" on
page 291.
Action
Go to "Controller board removal" on
page 291.
Go to "Controller board removal" on
page 291.
110
No
Problem solved.
Problem solved.
"Controller
No
The problem is solved.
"Controller
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