Busy Coverage Mode; No Answer Coverage Mode - Panasonic KX-TVA50 Programming Manual

2.4.3 Parameters
Feature Manual References
2.2.37 Operator Service

Busy Coverage Mode

Specifies how to handle calls when the operator is busy.
Default
Hold
Value Range
Hold: Automatically places the caller on hold and the operator is called again.
No Answer Coverage: Offers the option specified by the No Answer Coverage Mode to the caller.
Call Waiting: Signals the operator when another call is waiting using the Call Waiting feature of PBX.
Disconnect Message: Disconnects the caller after playing "Thank you for calling".
Feature Manual References
2.2.5 Busy Coverage Mode

No Answer Coverage Mode

Specifies how to handle operator calls when they are not answered within the time period set in "Operator No
Answer Time".
Default
Caller Select
Value Range
Caller Select: Allows the caller to leave a message or call another extension. In the following cases, the caller
cannot call another extension.
a.
No input to Automated Attendant.
b.
When the "No DTMF Input Operation" setting of a Custom Service is set to "Operator".
Leave Message: Instructs the caller to leave a message in the operator's mailbox.
Disconnect Message: Disconnects the caller after playing "Thank you for calling.".
Next Operator: Transfers the caller to the next operator.
Feature Manual References
2.2.35 No Answer Coverage Mode
Operator No Answer Time
When a call to an operator is not answered within the time set, the VPS will offer other options as defined by
the "No Answer Coverage Mode".
Note
•
This time applies to Operator 1, 2, and 3
•
If more than one operator is assigned, we recommend to reducing the "Operator No Answer Time" to
15 s.
110 Programming Manual Document Version 3.0 2010/06