Automated Attendant; Broadcasting Messages; Busy Coverage Mode - Panasonic KX-TVM50 Feature Manual

2.2.3

Automated Attendant

Description
Allows you to direct incoming calls without the use of an operator. Automated Attendant (AA) answers
incoming calls and redirects them to the desired extension based on numbers dialled by callers. The
service can be programmed for Day, Night, Lunch, and Break time modes, and is available for both
Port and Trunk Services. When calls from extensions are transferred to other subscribers,
"Transferring you to <name>" can be heard by callers before the calls are transferred. This feature is
not available when the name of called party is not recorded. Also, a caller can listen to all subscriber
names and select the desired extension when both name and extension number are stored/recorded
in the VPS.
Installation Manual References
6.2.2 Automated Attendant Service
Programming Manual References
"Automated Attendant" in 2.4.3 Parameters
2.2.4

Broadcasting Messages

Description
Allows the System Manager to deliver the same message to all VPS subscribers' mailboxes
simultaneously. Broadcast Messages have priority over other regular or urgent messages during
playback, but otherwise are treated like regular messages. They are not treated as "Urgent"
messages; if "Only Urgent Messages" is selected as the Notification Type in the Notification Schedule
setting, the Message Waiting Notification is not activated when a Broadcast Message is received.
Conditions
• This feature is only available to the System Manager.
Feature Manual References
"Delivering Messages to All Mailboxes (Broadcasting Messages)" in 3.1.7 Delivering Messages
2.2.5

Busy Coverage Mode

Description
Specifies how the VPS will handle calls to an operator when the line is busy. The Busy Coverage
options that are available include: Hold, No Answer Coverage, Call Waiting, and Disconnect
Message.
2.2 System Features
Feature Manual 15