Check Fax Accessory Status - HP LASERJET ENTERPRISE M725dn Troubleshooting Manual

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a
check the status.
1. From the Home screen, scroll to and touch the
2. Open the following menus:
Reports
●
Configuration/Status Pages
●
Configuration page
●
3.
Touch the
The report consists of several pages.
NOTE:
On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading,
check the Modem Status. The following table identifies the status conditions and possible solutions.
NOTE:
If the Fax Accessory Page does not print, there might be a problem with the analog fax
accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature.
Operational / Enabled
Operational / Disabled
Non-Operational / Enabled/Disabled
Damaged / Enabled/Disabled
ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled
1
(analog fax is turned off).
ENWW
Print button to print the report, or touch the
The product IP address or host name is listed on the Jetdirect Page.
1
1
1
1
Configuration page
Administration button.
View button to view the report on the screen.
The analog-fax accessory is installed and ready.
The fax accessory is installed, but you have not configured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the product fax
feature or has enabled LAN fax. When LAN fax is enabled,
the analog-fax feature is disabled. Only one fax feature, either
LAN fax or analog fax, can be enabled at a time.
NOTE:
If LAN fax is enabled, the
on the product control panel.
The product has detected a firmware failure. Upgrade the
firmware.
The fax accessory has failed. Reseat the fax accessory card
and check for bent pins. If the status is still DAMAGED,
replace the analog-fax accessory card.
report to
Fax feature is unavailable
Solve fax problems
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