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13.FF.FF
Description
Power on residual paper jam; multiple sensors. This jam occurs when paper exists at any of the paper
path jam sensors when the product power is turned on or after jam re-evaluation.
Recommended action
Multiple sensors are blocked. See the steps for other 13.XX.FF errors to clear this error.
13.WX.YZ Fuser area jam (top cover)
Description
Fuser delay jam from Tray 1-6. This jam occurs when the leading edge of the page does not reach the
fuser output sensor (SR12) in designated amount of time.
NOTE:
In the event log, this error appears as 13.B9.DX. "X" indicates the source tray.
Z indicates the source tray
1 = Tray 1
◦
2 = Tray 2
◦
3 = Tray 3
◦
4 = Tray 4
◦
5 = Tray 5
◦
6 = Tray 6
◦
Recommended action
1.
Open the left door to release fuser roller pressure.
IMPORTANT:
Open the top cover, and then remove the toner cartridge.
Remove any jammed paper, and then reinstall the toner cartridge.
Close the top cover and left door.
2.
Check for obstructions in the paper path and rollers at the fuser for damage. Replace the fuser if
necessary.
3.
Use the Manual sensor tests to toggle the fuser output sensor (SR12). If the sensor is not properly
functioning, replace the fuser.
4.
Inspect the following connectors:
Fuser, J1
●
Fuser motor, J1100
●
324
Chapter 2 Solve problems
Do not attempt to remove the jammed paper.
ENWW
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Table of Contents
Troubleshooting
