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4.
Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor and HCI exit media feed
sensor (PS3301).
If the Tray 5 feed sensor or lever are not properly functioning, replace the Tray 5 paper pickup
assembly.
If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed
assembly.
5.
Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the
solenoid is not properly functioning, replace the Tray 5 paper pickup assembly.
6.
Use the Components tests to activate the Tray 5 pickup motor (listen for the motor to rotate). If the
motor is not properly functioning, replace the Tray 5 pickup motor.
13.A5.D6 Jam in lower right door
Description
This jam occurs when the leading edge has passed the tray 6 feed sensor (SR91) but does not reach
the tray 5 feed sensor (SR81) in the designated amount of time.
Recommended action
3x500 paper deck installed.
1.
Open the lower right door, remove any jammed paper, and then close the lower right door.
2.
Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary.
3.
Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA.
4.
Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever are
not properly functioning, replace the Tray 6 paper pickup assembly.
5.
Use the Components tests to toggle the Tray 6 solenoid (listen for the solenoid to move). If the
solenoid is not properly functioning, replace the Tray 6 paper pickup assembly.
6.
Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the
motor is not properly functioning, replace the Tray 6 pickup motor.
13.A5.FF Jam in tray 5 or 13.A5.FF Jam in lower right door or 13.A5.FF Jam tray 4 (inner
flap)
Description
Residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the
product power is turned on or after jam re-evaluation.
Depending on the input device configuration this jam could be at the 1x500 sheet paper feeder, the
top tray of the 1x500 sheet paper deck or 3x500 paper deck, the right tray of the HCI, or the HCI exit
media feed sensor (SR1PF, SR1PD, PS3302—HCI, PS3301—HCI).
ENWW
Tools for troubleshooting
303
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Table of Contents
Troubleshooting
