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W = 9, High fuser temperature 2
1.
Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the
product is not located in front of a vent or window where cool air may interfere with the ability of
the fuser to heat up.
2.
Check the product power source. Make sure the power source meets product requirements. Make
sure this is the only device using the circuit.
3.
Check the connector (J1) between the fuser and the product. If it is damaged, replace the fuser.
4.
If this product was previously serviced, check the connector (J61) on the DC controller PCA.
5.
If the error persists, replace the fuser.
51.00.YY Error To continue turn off then on
Description
An error with the laser scanner assembly has occurred in the product.
YY = 10: Beam detect error
◦
YY = 19: Laser malfunction
◦
YY = 20: Black laser scanner error
◦
Recommended action
51.00.10
1.
Turn the product off and then on.
2.
Check the flat flexible cable (FFC) connection to the laser scanner.
3.
Check connector J71 at the DC controller, and check the laser scanner connectors.
4.
Replace the laser scanner.
51.00.19
1.
Turn the product off and then on.
2.
Check the connectors on the laser scanner.
3.
Replace the laser scanner.
51.00.20
1.
Perform the laser scanner component tests in the
the motor rotate.
2.
If you cannot hear the motor rotate, verify that connector J71 is fully seated on the DC controller
PCA.
3.
Verify that the connector on the laser scanner assembly is securely attached.
4.
If the error persists, replace the laser scanner.
ENWW
Troubleshooting
menu. Verify that you can hear
Tools for troubleshooting
353
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Table of Contents
Troubleshooting
