Table of Contents
Advertisement
Recommended action
1.
Remove all paper from the stacker bin area.
2.
Open the upper left door.
3.
Remove all paper found.
4.
Lower the stacker bin if it is in up position, and then close the upper left door.
5.
If the error persists, replace the stapler/stacker alignment assembly.
13.89.31 Jam in Stapler
Description
Staple jam. Stapler could not finish its cycle, but it was able to return to home position.
Recommended action
1.
Open the front stapler door.
2.
Remove the staple cartridge.
3.
Remove all paper found.
4.
Lift the metal cover on the staple cartridge.
5.
Remove the sheet of staples.
6.
Close the metal cover.
7.
Insert the staple cartridge until it clicks.
8.
Close the front stapler door.
9.
If the error persists, replace the stapler assembly.
13.A4.D4 Jam in lower right door
Description
This jam occurs when the leading edge passes the source tray feed sensor (PS3302), but does not
reach the HCI exit feed sensor (PS3301) in the designated amount of time.
Recommended action
1.
Open the lower right door, remove any jammed paper, and then close the lower right door.
2.
For the following input device configurations: HCI only, do the following.
a.
Inspect the Tray 4 pick, feed and separation rollers. Clean or replace them if necessary.
b.
Check the connectors on the HCI controller PCA and the paper feed crossing assembly.
c.
Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever
are not properly functioning, replace the HCI paper pickup assembly.
298
Chapter 2 Solve problems
ENWW
Advertisement
Table of Contents
Troubleshooting
